Jumeirah Bali

Jumeirah Bali Reviews

Jumeirah Bali

Kawasan Pecatu Indah Resort, Jl. Raya Uluwatu Street, Kuta Selatan, Kuta, Badung Regency, Bali, Province of Bali, 80361, IndonesiaView Hotel Details
Jumeirah Bali
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Jumeirah Bali Guest Reviews

4.7/5
Amazing
95 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(95)
Positive reviews(92)
Reviews with photos/video(54)
Friendly staff(40)
Awesome rooms(20)
Classy environment(10)
Well designed(9)
Great swimming pool(9)
Great value for money(9)
Romantic sunset view(7)
Large rooms(6)
Negative reviews(3)
Dinasshomie
Garden Villa with Private Pool
Stayed in Nov 2024
Family
7 review
4.7/5
Amazing
Posted on Dec 20, 2024
Very nice interior design, super clean room and comfy bed, yummy breakfast, excellent service, peaceful and beautiful environment, amazing dinner at Akasa, the spa was also amazing, it was a perfect stay! The location is further away from the main tourist area so it may not be ideal considering the traffic situation in Bali, but it’s super private and peaceful.
6/10
Response from Property: Dear Dinasshomie, Thank you for taking your time to share your kind and positive feedback for Jumeirah Bali. It is highly appreciated. We look forward to welcoming you back for another memorable stay experience with us in the near future. Kind regards, Ram Hiralal General Manager
Chinx52
Garden Villa with Private Pool
Stayed in Mar 2024
Couples
33 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Amazing place, love Jumeirah brand hotels/resorts. Fantastic service, great breakfast, amazing rooms. Beautiful resort.
6/8
Response from Property: Dear Chinx52, Greetings from Jumeirah Bali!It is always delightful to receive wonderful feedback particularly when it is coming from our valued guests such as yourself.I am so glad to know that you enjoyed the entire stay from the beginning until you departed the resort with unforgettable memories. We appreciate your complimentary words and I will definitely share your valuable feedback with the team to continuously deliver the Spirit of Jumeirah, service from the heart.Together with the team, we look forward to your return for another memorable experience.Sincerely, Ram Hiralal General Manager
Guest User
Garden Villa with Private Pool
Stayed in Dec 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 13, 2025
The stay was perfect! Would definitely recommend. Staff is very good.
Response from Property: Dear Valued Guest, Thank you for taking your time to share your perfect 5 star review from your recent stay experience with Jumeirah Bali. It is highly appreciated. We look forward to welcoming you back for another perfect and memorable stay experience with us in the near future. Kind regards, Ram Hiralal General Manager
Guest User
Garden Villa with Private Pool
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 1, 2024
We stayed only two nights , amazing experience, new and clean rooms, in room swimming pool good enough to swim ( even for adults). Beautiful views, we planning to back next time and stay longer . Food delicious, nice beach for swimming and surfing…
Response from Property: Dear Valued Guest, Thank you for taking the time to share your experience with us, your kind and positive feedback is truly valued!I am most delighted to learn that you had a wonderful experience at The Jumeirah Bali and had a chance to enjoy the facilities and services we offered. Total guest satisfaction is our utmost priority and I genuinely appreciate your complimentary words upon our dedicated team, I will definitely share this wonderful feedback to the entire team, to motivate them continuously deliver Jumeirah Bali signature service from the heart.The Jumeirah Bali would love onto welcoming you back to this beautiful island for another unforgettable stay experience.Sincerely,Ram HiralalGeneral Manager
WAI KIN
Ocean Villa With Private Pool
Stayed in Jan 2024
Family
3 review
4.2/5
Very Good
Posted on Mar 3, 2024
Very nice hotel and excellent service from all hotel staff. Their have a kids club and having different activities everyday and our kids so happy and enjoy Hotel have a great restaurant with good vibes and excellent sea view and I think this restaurant is a local favourable restaurant , many guest come and having dinner Excellent staying experience and looking forward for next bail trip
6/9
Response from Property: Dear Wai Kin, Thank you for taking the time to share your experience with us, your kind and positive feedback is truly valued!I am most delighted to learn that you had a wonderful experience at The Jumeirah Bali and had a chance to enjoy the facilities and services we offered. Total guest satisfaction is our utmost priority and I genuinely appreciate your complimentary words upon our dedicated team, I will definitely share this wonderful feedback to the entire team, to motivate them continuously deliver Jumeirah Bali signature service from the heart.The Jumeirah Bali would love onto welcoming you back to this beautiful island for another memorable stay experience.Sincerely,Ram HiralalGeneral Manager
Siong Hwee
Garden Villa with Private Pool
Stayed in May 2024
Family
6 review
4.7/5
Amazing
Posted on Jun 18, 2024
Nice hotel to stay
Response from Property: Dear Valued guest, Thank you very much for taking your time to share your very positive feedback for Jumeirah Bali. It is highly appreciated. We look forward to welcoming you back for another memorable stay in the near future. Sincerely, Ram HiralalGeneral Manager
Tink
Garden Villa with Private Pool
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 29, 2024
Very nice, coil hotel, enjoy One of the best in bali, love it very much
Response from Property: Dear Tink, Thank you very much for taking your time to share your perfect 5 star score with wonderful feedback of our resort from your recent stay experience with us. It is highly appreciated. We are looking forward to welcoming you back in the near future for another memorable stay experience with Jumeirah Bali! Best regards, Ram Hiralal General Manager
Guest User
Ocean Villa With Private Pool
Stayed in Mar 2023
Family
6 review
5.0/5
Outstanding
Posted on Apr 7, 2023
Very good hotel… provide 24 hours in villa dining…provide medical service by doctor in villa when kid was sick! Serve fresh fruits and even honey when asked to soothe sore throat and cough Very homely type of service Kid loves the kid club which provides hands on drawing and cookies making sessions
Response from Property: Thank you very much for choosing Jumeirah Bali as your preferred accommodation during your recent Family holiday in Bali. I am delighted to understand that you are satisfied with our resort facilities and services, especially our Peafowl Pavilion - The kids club. Our team and management are looking forward to welcoming you & Family back to Jumeirah Bali for another memorable holiday experience. Sincerely, Ram Hiralal General Manager
StanC
Garden Villa with Private Pool
Stayed in Feb 2023
Couples
21 review
5.0/5
Outstanding
Posted on Apr 13, 2023
The interior of the resort is beautiful and elegant. I really love the room’s design, colors and it is so spacious. All furniture fit perfectly, love the hidden tea/coffee making corner. However, we had issue with water heater, bed side lamp and the smoke detector, surprised that we don’t get offer to change our room, it is a bit annoyed because we have to wait. Thank goodness that the smoke detector only activated the alarm during our room tour and check out, at least it didn’t spoiled our Sunday morning. I guess Thailand hospitality would react differently in such situations. To be fair, staffs are very friendly, polite and attentive. Food is amazingly great at both Segaran and Akasa. As overall, we really had a great time and wish to be back very soon.
Response from Property: Dear StanC,Greetings from Jumeirah Bali!Warm greetings from Jumeirah Bali!Thank you so very much for choosing Jumeirah Bali as your preferred resort for your recent holiday in Bali and for kindly reviewing and appreciate our resort’s facilities and services. Please rest assure that your feedback is essential in our effort to improve our service standards and have been shared with the appropriate departments for further follow up action, to ensure this experience would never happen again. Should you require further assistance, please feel free to contact me directly, and it will be my pleasure to assist you.Thank you for choosing Jumeirah Bali Indonesia and look forward to welcoming you back for another great time holiday with us very soon. Best regards,Ram HiralalGeneral Manager
Anonymous User
Garden Villa with Private Pool
Stayed in Nov 2022
Couples
30 review
5.0/5
Outstanding
Posted on Jan 23, 2023
beautiful location, great villas (one of best in Bali). only thing to improve - better food in restaurant (with more afgordable pricing too)
Response from Property: Warm greetings from Jumeirah Bali! Thank you very much for taking your time and sharing your wonderful feedback from your recent holiday with us, and I am delighted to understand that you have a joyful one. Please rest assure that your kind, positive and constructive feedback will be our highest motivation to serve better in the future. It is highly appreciated. Thank you once again and look forward to welcoming you back to Jumeirah Bali soon. Best regards, Ram Hiralal General Manager
Guest User
Garden Villa with Private Pool
Stayed in Sep 2023
Couples
2 review
5.0/5
Outstanding
Posted on Oct 4, 2023
Very beautiful
Response from Property: Dear Sir / Madam, Warm greetings from Jumeirah Bali!Thank you so very much for choosing Jumeirah Bali as your preferred resort for your recent holiday in Bali and for kindly reviewing our resort’s facilities and services, and I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team. We certainly hope that future plans will bring you back to stay with us for another exquisite resort experience.Sincerely, Ram HiralalGeneral Manager
Yuke
Garden Villa with Private Pool
Stayed in Dec 2024
Travel with friends
13 review
4.8/5
Amazing
Posted on Feb 4, 2025
Facilities: 🌟🌟🌟🌟🌟 Hygiene: 🌟🌟🌟🌟 Environment: 🌟 🌟🌟🌟🌟 Service: 🌟 🌟🌟🌟🌟 The Jumeirah Bali Hotel and the entire environment of Bali form a huge contrast. They are separated by a wall, one is in heaven and the other is underground. Once you leave the hotel, you will see a large rural environment. Bali is only suitable for hotel vacations. There are small shops with style on the street, but the entire road infrastructure is so poor that it is not even as good as a county town in China. But the hotel is really beautiful with a perfect score. When you enter the hotel area, the road will become super wide and clean. I came in the rainy season. When the weather is clear, the whole hotel feels like a glowing palace. The overall style is a mix of Middle Eastern style + Bali local style, blue and white tones, which is really beautiful and has a holiday flavor. The breakfast selection is also very rich, and the cliff restaurant for dinner also has good views and taste. (It's not amazing, just normal Western food.) Why is the sanitation rated four stars? Because there are bugs running in. Because the house is all small, it is easy for bugs to get in on rainy days. After reporting to the hotel, they quickly took measures to kill the bugs in the garden, but there is no way that the bugs will run around more after you kill them, and they will find gaps to get into the room. This may be the only drawback, but the necessary cleaning is still in place. The service attitude and speed response are quite fast. At that time, we rented a car by ourselves and drove back to the hotel. The gate suddenly closed and hit our car. The senior manager of the hotel immediately handled the matter for us and arranged the itinerary properly. It did not cause us any trouble, and our itinerary for the next few days was also smooth. I really think that fast response speed and timely problem solving are too important. This reflects the advantages of a five-star luxury hotel. In short, although the process was ups and downs, it was a very satisfactory trip in the end. I highly recommend friends who want to go to Bali for a vacation and stay in the hotel for a few days to go out.
Original TextTranslated by Google
6/13
Response from Property: Dear Yuke,Thank you for your detailed and thoughtful review of Jumeirah Bali and we are delighted to hear that you enjoyed our facilities, service, and the unique blend of Middle Eastern and Balinese styles. Your kind words about our breakfast selection and cliff restaurant are much appreciated. We sincerely apologize for the inconvenience caused by the bugs and the gate incident, and we are glad our team could resolve these issues promptly to ensure your stay remained enjoyable.We value your feedback on the surrounding environment and infrastructure, and we are pleased that the beauty and service within our hotel met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay. Should you have any special requests or need assistance with your next visit, please do not hesitate to reach out.Kind regards, Ram Hiralal General Manager
Dalegesong
Garden Villa with Private Pool
Stayed in Dec 2024
Travel with friends
22 review
5.0/5
Outstanding
Posted on Feb 5, 2025
The hotel is very beautiful, the white palace lobby is very photogenic, and the waves on the beach are very suitable for surfing experts to experience. The green vegetation in the villa is very lush, and the private swimming pool is wide enough.
Original TextTranslated by Google
Response from Property: Dear Dalegesong, Thank you so much for sharing your kind and wonderful review from your recent stay experience with Jumeirah Bali. It is highly appreciated. We are delighted to read your praise and compliments for our resort facilities and services and we look forward to welcoming you back for another memorable stay experience with us in the near future. Kind regards, Ram Hiralal General Manager
Xiaolver
Garden Villa with Private Pool
Stayed in Dec 2024
Family
14 review
4.0/5
Very Good
Posted on Feb 7, 2025
The room rate is indeed quite reasonable, the room is big enough, new enough, and the bedding is good, but the toothbrush can make people bleed. Can't they do some quality control? There are a lot of flying insects in the sewer (Figure 1). There are at least 5 in the room. I kill them every day, and there are still some every day. The yard and the road outside are full of those disgusting 🐛 (Figure 2), and a few of them crawled into the house. However, the service is very good. The shuttle bus will come quickly wherever you go, and the waiters you meet along the way are very friendly. Complain about akasa. The first time we went, they said we were not formal enough. The second time we went, we wore socks and pants, but it was still not okay. They said we were wearing crocs shoes, but we only had these shoes. What should we do? We bought new shoes, and then bought two pairs of slippers at the hotel, which cost more than 900 yuan per person (the third picture is the shoes we bought in the hotel). After entering, I found that there were many people wearing slippers and suspenders, and there were also many people who didn't wear socks. I can't understand why crocs was rejected! The hotel is far away, and you have to take a taxi to go anywhere. The nearest area is the sidewalk, which takes at least 30 minutes. It is very bumpy and congested along the way! But the hotel security is very good, and every time you take a taxi to enter, they check it carefully.
Original TextTranslated by Google
Response from Property: Dear Ms. Xiaolver,Thank you for taking your time to share your detailed feedback from your recent stay experience with Jumeirah Bali. We are pleased to hear that you found our room rates cost-effective and appreciated the spaciousness and quality of our rooms and bedding. We are also glad that you experienced excellent service from our staff and enjoyed the convenience of our shuttle bus. However, we sincerely apologize for the issues you encountered with the toothbrush quality and the presence of insects. Please be assured that we are addressing these concerns with our housekeeping and maintenance teams to ensure they are resolved promptly. We deeply apologize for the inconvenience you faced at Akasa regarding the dress code and the inconsistency you observed. Your feedback is invaluable, and we will review our policies to ensure a more consistent and welcoming experience for all our guests. Once again thank you for your kind understanding and for bringing these matters to our attention. We look forward to having the opportunity to welcoming you back to Jumeirah Bali for more smooth and memorable stay experience in the near future. Kind regards, Ram Hiralal General Manager
janvier
Garden Villa with Private Pool
Stayed in Dec 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jan 17, 2025
Facilities: The water quality is much better than that of Potato Head👍 Service: It exceeded expectations. The hotel service is very friendly. The road leading into the hotel park is not only very wide, but also the front desk is very grand. All the service staff are excellent. They also thoughtfully prepared a Chinese butler for us. The breakfast is also very delicious. The beach of the hotel is Dreamland, a popular check-in spot, but because it is the rainy season, the tide is serious. For safety, the hotel service staff is very considerate to remind us, and there are lounge chairs on the beach. There is also unlimited drinks at the pool bar every afternoon. The most worthwhile thing is that when I went there, it was my birthday month. The hotel also thoughtfully prepared cakes and carefully decorated rooms for us. In short, it is more worthwhile than Alila, which is 1/3 more expensive.
Original TextTranslated by Google
6/10
Response from Property: Dear Mr. Janvier,Thank you for your wonderful and detailed review and we are thrilled to hear that you enjoyed our facilities, friendly service, and the thoughtful touches we provided during your stay. It is delightful to know that our efforts to ensure your comfort and satisfaction exceeded your expectations, especially with the personalized services and birthday surprises.We highly appreciate your kind words about the privacy and value of our hotel and please rest assured that your feedback is invaluable to us. We are honored to be your preferred choice in Bali and we look forward to welcoming you back for another memorable stay.Thank you and regards, Ram Hiralal General Manager