Mövenpick Resort & Spa Jimbaran Bali Reviews

Response from Property: Dear Mr/s. CL611,Your beautiful words stopped us in our tracks—in the best way possible. To say we’re grateful would be an understatement. Reviews like yours remind us why we do what we do, and your support means more than you know. Thank you for not only noticing the details, but for taking the time to celebrate them so thoughtfully. You didn’t just make our day—you made our whole week. From our deepest heart: thank you for being the kind of guest every team dreams of. We look forward to welcoming you back again soon.Regards, Lisa Candra DewiDuty ManagerMovenpick Resort & Spa Jimbaran Bali

Response from Property: Dear Ponz Yap,Thank you for sharing your experience with us at Mövenpick Resort & Spa Bali. We truly appreciate your feedback, as it helps us improve our services and ensure a better stay for all our guests.We sincerely apologize for the inconvenience you faced regarding the contour pillows. While we always strive to accommodate special requests, we regret that we were unable to fulfill yours for the entire duration of your stay. We will review our pillow inventory to enhance availability and guest comfort.We are also sorry to hear that the provided pillows did not meet your expectations. Your comment regarding the scent of chemical sprays has been noted, and we will work closely with our housekeeping team to ensure a more comfortable and fresh sleeping experience.Additionally, we appreciate your feedback about the swimming pool steps. Cleanliness is a top priority for us, and we will immediately address this concern with our maintenance team to ensure all areas meet our high standards.Regarding the shuttle service to Jimbaran Beach, we understand how important convenient transportation is for our guests. We do have our shuttle service to Jimbaran that operate from 7 am - 5.30 pm.We value your thoughts on what makes a true five-star experience and will use this feedback to refine our offerings. Thank you once again for taking the time to share your experience, and we hope to have the opportunity to welcome you back for an improved stay.Sincerely,Rahel RosellaAssistant Guest Experience ManagerMovenpick Resort & Spa Jimbaran Bali

Response from Property: Dear Kritika,Thank you for sharing your experience with us. We sincerely apologize that our service did not meet your expectations, especially during breakfast and with your request for fresh milk. Providing attentive and responsive service is a priority for us, and we regret that we fell short in this instance.Your feedback regarding the lack of attentiveness from our team has been noted, and we will be addressing this with our staff to ensure better responsiveness and guest care moving forward. Additionally, we understand how important it is to receive the right service, especially for families with children, and we are truly sorry for any inconvenience caused.We appreciate you bringing this to our attention at reception, and we regret that our response did not make you feel heard or valued. Please know that we take guest feedback seriously and are committed to making improvements to enhance the experience for all our visitors.We are sorry that your stay did not reflect the value you expected, and we regret that we were unable to leave a more positive impression. While we understand that you may choose to stay elsewhere in the future, we truly hope to have another opportunity to welcome you back and provide the high level of service that Mövenpick is known for.Thank you again for your feedback, and we appreciate the time you took to share your thoughts with us.Sincerely,Rahel RosellaAssistant Guest Experience ManagerMovenpick Resort & Spa Jimbaran Bali

Response from Property: Dear Valued Guest,Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We're absolutely thrilled to hear that you had a great experience with us. Your support means the world to our team, and it's feedback like yours that keeps us motivated to keep doing what we love. We look forward to welcoming you back again soon.Warm regards, Lisa Candra DewiDuty ManagerMovenpick Resort & Spa Jimbaran Bali