Aguas Calientes Hotels with Balcony

Very good hotel, location is very convenient. .

Lovely place, very nice rooms with very repairing showers, the staff, especially Estefany, were always attentive with all our needs. The breakfast was varied and served prontly The location is very strategic, near to every thing (only half a block from the train station!!) I had a very nice time in this hotel.

The hotel is a budget hotel with general facilities. But the time is very good and the service is very good. The pick-up and drop-off are free and the service attitude is really good! Good value for money. I have set up their suite with an invincible terrace! The hotel has 24-hour hot tea, hot water and hot coffee at the front desk. You can drink it when you enter the door, which is very convenient!

The humidity in the room is heavy, just by the river. Although the town is not big, it is a bit far from the center.

Расположен в двух шагах от остановки автобуса и рядом с вокзалом. Ранний завтрак очень удобно. В номере шумно.

I’m a torn on this hotel. On the one hand, the service was fantastic. The staff were extremely helpful and were great to deal with. On the other hand, the photos of the hotel do not match most of the actual rooms at all. The rooms are extremely barebones and there are gaps between the windows and walls that you can see daylight through, the views were non-existent, etc. the door barely locked and could easily be forced, the windows didn’t lock, and it was extremely loud in the room. The photos vs reality is pretty much a bait and switch. I’m not sure if it is still under construction or renovation or what, but the rooms are absolutely nothing like what is depicted in the booking photos. I did walk by some rooms that appeared to be nicer, but the room we were given (and the several I saw next to ours) was not great at all. Additionally, there is no indication on the booking page that you will need to climb 60ish steps up a hill to the hotel. This wasn’t an issue for me but if someone wasn’t aware or unable to make the climb this could be a nasty surprise. We didn’t know this was the case until they sent us an email letting us know the day we arrived. Honestly I’d have given this 1 star if the service wasn’t as good as it was. Looking at other reviews, it appears one other person had our experiences but others didn’t. Perhaps it’s luck of the draw with the rooms but be aware that not all of them match the photos at all. For not much more money you can find other accommodations in the town that are far better.

My family and I truly enjoyed our stay at Hotel Retama. The staff were very helpful and friendly, the breakfast was amazing and they did everything to make our stay wonderful including arranging for a tour guide who was fantastic. The location and accomodations were great--it is at the top of a hill away from the crowds. We loved it and will be back!

We booked this hotel for 1 night. we came with our two dogs which in advance they told us they would charge 20$ each. they are very well behaved, clean and quiet chihuahuas. we agreed and it was ok, even though we still find this very expensive. the staff was very nice and let us leave our bags and dogs in a spare room while we went to machu pichu. We had two very big issues during our stay. First they did not inform us in advance that the whole hotel is under construction and the pool and jacuzzi are used for concrete mixing. They were the whole reason we chose this hotel, we are very unhappy with that. they didn't offer us any refund and only let us know about this situation AFTER we paid for the room. At one point a bucket of concrete even poured from the roof right onto us, standing in front of the hotel. they didn't offer any help, we had to ask for a cloth to wipe the concrete from our clothes. even though they apologized we were very annoyed for our clothes are now ruined. The other issue is that due to a power out we couldn't have our included dinner. they did not offer any solution except to wait a half hour because electricity might return. it didn't (all night long) which of course is not their fault but still we think they should have offered a solution. we had to ask about it at the end of our stay and got a refund of 10$ each. even though the room is nice, the staff is friendly and the location good we had a really bad experience with this hotel and i am very disappointed, since it was very expensive. other things you should know: you have to pay for drinks extra during lunch and dinner (even if you booked a full meal plan). check out is at 10 (no late check out possible) although they can store your things.