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The humidity in the room is heavy, just by the river. Although the town is not big, it is a bit far from the center.

We booked this hotel for 1 night. we came with our two dogs which in advance they told us they would charge 20$ each. they are very well behaved, clean and quiet chihuahuas. we agreed and it was ok, even though we still find this very expensive. the staff was very nice and let us leave our bags and dogs in a spare room while we went to machu pichu. We had two very big issues during our stay. First they did not inform us in advance that the whole hotel is under construction and the pool and jacuzzi are used for concrete mixing. They were the whole reason we chose this hotel, we are very unhappy with that. they didn't offer us any refund and only let us know about this situation AFTER we paid for the room. At one point a bucket of concrete even poured from the roof right onto us, standing in front of the hotel. they didn't offer any help, we had to ask for a cloth to wipe the concrete from our clothes. even though they apologized we were very annoyed for our clothes are now ruined. The other issue is that due to a power out we couldn't have our included dinner. they did not offer any solution except to wait a half hour because electricity might return. it didn't (all night long) which of course is not their fault but still we think they should have offered a solution. we had to ask about it at the end of our stay and got a refund of 10$ each. even though the room is nice, the staff is friendly and the location good we had a really bad experience with this hotel and i am very disappointed, since it was very expensive. other things you should know: you have to pay for drinks extra during lunch and dinner (even if you booked a full meal plan). check out is at 10 (no late check out possible) although they can store your things.

Very good hotel, location is very convenient. .

A comfortable hotel very close to the station. We stayed here 1 night to visit Machu Picchu and it was perfect. The room had everything we needed to rest well before our hike and staff is very kind and attentive, especially Flor Condori of the reception. Since our stop was part of our honeymoon they left a very thoughtful surprise in our room. I would highly recommend this hotel for your visit to Machu Picchu!

I received a room that was dirty and smelled musty. The hotel said that there were no other rooms available and that they had a special machine they could put in my room to remove the smell, but I would have to leave the room for a few hours. No one could explain to me what this machine actually did! After speaking to 4 different people, I was finally told that a suite was available, but I would have to pay approximately $500 per night extra to move. None of the staff their speaks English well so it was very difficult to explain that I should not have to pay extra. No one seemed to feel bad about giving us a smelly room and just said that it was very hot outside (as if that explained the situation). After a long days travel, we were exhausted and so I agreed and we moved into the suite. Then, that night, both my son and I got sick. We don't know if it was caused by the food in the hotel or something else. Regardless, I called the front desk at 11 pm and asked if they had any medicines. The man at the desk said that I could go into town to the pharmacy, but he did not know if it was open. I asked him if he could call the pharmacy to see if they were open. He did not speak English well and kept repeating that I should go to the pharmacy. He was entirely unhelpful! This hotel is beautiful and the suite was nice. But, the service is terrible. No one seems to know what is going on and not one person spoke English well. Breakfast was included in my rate, but the first day we were only offered a cold buffet. The second day were were given a menu to also order hot items. It turns out that they forgot to give us the menu or even tell us about the hot items the day before. No one apologized or made any effort to make up for the error. The staff just does not care if the guests have a good experience or not. This place is very expensive, and definitely not four or five star quality. Stay away!

Ctrip showed 12 o'clock to stay, and at 1:30 pm, the hotel was told that the house was not ready and needed 3 o'clock. We went out with our luggage and went back at 4 o'clock. The house was not ready yet, and I immediately changed it, but from the fifth floor, there was a balcony with six floors and no balcony. It doesn't matter, the quilt in the key room is still tidal, and the hotel is painting and the room smells in the past few days. Also found the front desk brother finally gave a free upgrade to the suite to solve. Breakfast starts at 5 o'clock, more common, bread milk juice fruit. The hotel should be the highest position in the town, but not too far away, the town is not big, the window is facing a mountain, it is mountain view

Adorable hotel ran by a pleasant and thoughtful couple. I LOVED that when we arrived at night he was waiting for us at the train station to take us to the hotel. Actually he was so amazing that he took us to purchase our bus tickets for our trip to macchu picchu. And so not to confuse anyone everything is done walking so when I say he took us, I meant walking with us. The room was clean and well sized. Loved being able to take a nice hot shower before bed. Our beds were so comfy. In the morning we had pancakes and breakfast to order. We had coffee and choices of teas as well as fresh fruit juices. They offer box breakfast when you’re on the run and can’t eat in but I would try to make the time cuz it was worth it. They kept out backpacks from the morning until it was time for us to leave this lovely town and wonderful hotel. I only wish I could’ve stayed longer and I know everyone says you don’t need to stay longer but if you’re going up to macchu picchu then I think to stay one more night is an amazing idea and I definitely plan to do that the next time I go.

The hotel is a budget hotel with general facilities. But the time is very good and the service is very good. The pick-up and drop-off are free and the service attitude is really good! Good value for money. I have set up their suite with an invincible terrace! The hotel has 24-hour hot tea, hot water and hot coffee at the front desk. You can drink it when you enter the door, which is very convenient!

My family and I truly enjoyed our stay at Hotel Retama. The staff were very helpful and friendly, the breakfast was amazing and they did everything to make our stay wonderful including arranging for a tour guide who was fantastic. The location and accomodations were great--it is at the top of a hill away from the crowds. We loved it and will be back!