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Very nice resort with plenty of sun loungers, pools and access for sea swimming. Good restaurants with lovely food and the service was good. It's about 5km from Dubrovnik old town so you can easily walk or get a taxi. I would recommend staying here. I will definitely return.

We stayed at the Royal Neptun for 1 week, it is 1 of 3 hotels forming a complex - Neptun is a 4 star and the other 2, 5 star and we could definitely see the difference. The highs, the location is outstanding, the walk along the promenade to the bars and restaurants, superb. The roof top bar and pool, amazing place to have drinks and watch the sunset, the pizzas in ‘on the rocks bar’ yummy, food and setting in Zoe was well worth the money, and the massage in the spa was one of the best I’ve had. So why only 3 stars: we checked in, other guests checking in were offered support with their luggage which we weren’t, maybe only for the 5 star, we didn’t mind but just noticeable. We walked into our room, first sight clean and tidy but then started to notice the red and white stains on the carpet, broken shower and safe, bathroom door sort of fixed. Breakfast was not a pleasant experience at all, it is not big enough for the size of the hotel, lots and lots of people walking around looking for tables, no management overseeing the flow of customers, staff moral appeared low, no one was smiling, would pass and not acknowledge you, when trying to attract attention it was like they looked through you and go in a different direction. Food ran out very quickly, all meats, cheeses etc were not covered and I could see the flies landing on it, the queue for omelettes was at least 10mins so big gathered all around where other guests were trying to eat. Pool area, as this is a family hotel was really surprised to see glass being used, 1 time were saw a glass break and a little boy cut his foot and second a wine glass broke and the stem ended up in the pool - no one was asked to leave whilst it was cleaned. This hotel has the making of amazing place to stay so hoping this feedback will help make the tweaks it’s needs.

As many of the other reviews state this hotel is not in the old city - it is a 20min walk (about 2km) down to the old city, which in the heat of the midday sun can be an issue for some, particularly if you are trekking uphill back to the hotel. The best alternative option is to catch the #4 bus from the Pile Gate and then get off on the 4th stop which is 100m away from the hotel (4min bus ride). There are not a large number of reasonable restaurants close by and the on-premises Bosnian restaurant (Taj Mahal) cannot be booked to the room. It is a mid-range hotel built in the 1970s, so it does have an older feel. It is not that large, with just over 150 rooms but larger than the boutique hotels we were used to staying it on our Croatian trip. We stayed in one of their classic rooms - without any view (unless you count the adjoining building as a view). The double bed was just two single beds pushed together, which meant disappearing down the crevice in-between regularly during the night. I'd suggest booking a superior room, which are larger, more modern, in the newer wing of the hotel and include a bathtub. The Wi-Fi was easy to access and relatively fast. The air conditioning only be turned on when the room key was inserted, which meant, dependent on the room orientation, you could come back to a warm room which might take some time to cool down. They only supplied one bottle of water for entire stay, which they could easily address. The swimming pool is fairly small, almost always in shade and can only be accessed via the lobby (doesn't have any change facilities by the pool). We arrived in the morning, well before the 2pm check-in, and whilst they stored our luggage and offered us use of the pool whilst we waited there really wasn't anywhere to get changed and take up the offer. The breakfast, included in the room tariff, was a reasonable quality with a relatively choice of options however it didn't vary at all during our five-day stay. The lobby/foyer can get congested at times when larger tour groups arrive, with all their luggage in tow. The staff were polite and endeavoured to help us where they could. Not my favourite accommodation in Croatia but serviceable for what we needed.

The hotel is in an excellent location. It takes about ten minutes to walk from Dubrovnik Station and about half an hour to walk to the old town. The airport bus station is next to the hotel. It is also very convenient to eat and shop around. The room has good sound insulation.

Me and husband went for my birthday and what can I say. This hotel is just so beautiful. Excellent service, excellent staff, amazing hotel. Love love love! Restaurant staff were so helpful and cooked what ever we wanted. Malina who cooked the omelette was always smiling away and so helpful.

The Sheraton Dubrovnik Riviera exceeded all expectations. As a Lifetime Platinum Elite, I understand Marriott properties are now hit or miss, but this was A HUGE HIT AND VALUE. We stayed the 4th of July weekend for 242 Euro per night, including an awesome daily breakfast buffet! This resort in America would be $450 minimum to $750/night. The quality reminded us of The Ritz Mexico City or Bal Harbor. How this is just a Sheraton vs high end Autograph or Le Meridian is beyond me? The staff is wonderful, the rooms are huge, the bathrooms are dual vanity, large shower, and separate bath. The indoor pool and spa is exceptional. The outdoor pool is AMAZING, the table side ordering by phone is great and beers are only 5 euro each. If drinking 5 drinks each/day this saves you $50-100 a day over American resorts. The VIEWS are gorgeous, there is no doubt you are waking up on the Adriatic coast. There is cute little restaurants along the promenade nearby, again pricing/value is exceptional in this area. Plus, it’s only a 12 euro/10-15 minute Uber ride to Dubrovnik, so you easily get the historical charm and laid back resort experience combined, perfection! We leave today for Hvar by ferry for 5-days at an AirBnB and hate to leave. Quality and value here are great, don’t hesitate to book!

Booked a sea view room, you can see part of the sea when you open the window, the environment is good, and the hotel chain has a beach and swimming pool where you can swim unlimitedly. There is a Chinese restaurant 10 minutes away from the hotel. The owner is from Zhejiang. The food is very good and the price is not bad. It is about 7-8 minutes away from the bus station, and the bus to the old town takes about 15 minutes. The hotel breakfast is very simple and has not changed in 4 days. Maybe foreigners really have nothing to change.

There is no place with a better location and better view than this place. It's truly the best location. The breakfast in the morning was delicious and the service was friendly and all the staff made me feel good. I had the best time for 3 nights. It wasn't even a 5-minute walk to the old town, so I walked to the hotel, rested, and headed out again. It was good.

The hotel is not in the old city but the location is very good. There is a bus station right outside the door and many buses go to the old city. One-day tickets can also be exchanged at this bus station, and there is no need to go to the pile gate to exchange them. The hotel room is large, new and clean, and the service staff is very friendly. It was my traveling companion's birthday, and the hotel sent a card and birthday cake, which was very thoughtful. You can book a day trip to Mostar without any fees. The hotel was reasonably priced and exceeded expectations. There is also a large supermarket nearby where you can buy water and other daily necessities. Not far from the bus station and pier. The price of the hotel restaurant is reasonable, and there is a set meal for 8.50 euros at noon on weekdays, which is very cost-effective. Overall very recommendable.

Beautiful spacious room with an excellent view of the sea. The only setback is that the bathtub did not come with an anti slip mat which can be a little slippery getting in and out. Staffs are so friendly and gracious. Breakfast spread is a little disappointing for a 5* hotel. The set up of items are quite messy eg the butter is not placed near the jam. The gluten free items placed in a corner that's not that obvious. The egg station is so far away outside with only 1 person handling so many egg orders.