Read genuine traveler ratings & reviews to find your perfect stay.
Posted onMay 23, 2026|Studio
Liu MichelleThe location is fantastic, right by the train station. The lady at the front desk was warm and friendly; she checked us in early and meticulously explained the breakfast, Wi-Fi password, and how to enter after hours. The room has a small kitchen with a microwave, fridge, and various utensils, though we didn't use them – it felt very convenient for cooking. There's also a coffee machine in the room, so we enjoyed a capsule coffee every day when we returned to the hotel. Breakfast was very rich; their croissants were even better than those in German-speaking areas, and there was a huge variety of fruit – a real treat for fruit lovers! The only downside is that the bathroom has no ventilation, so you have to open the window to air it out. Also, the extra bed, once pulled out, blocks the clothes rack, and I wasn't strong enough to fold the bed away, which made hanging clothes a bit inconvenient. However, these are minor issues; everything else was great. Next time I'm in Lugano, I'll definitely stay here again, haha!
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Price per night from:AED 579
Posted onOct 27, 2025|Classic Double Room
Guest UserWe were given a very warm welcome by Francesca. She is an excellent asset for this hotel. She was very informative and interesting to talk to.
The hotel pool was great. Thank you
Breakfast was excellent. The best we have had in a hotel for a while. A wide range of food.
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Price per night from:AED 603
Posted onJul 2, 2025
Leo Zen
Felt like a home away from home—if you were the great-grandchild of a wealthy aristocrat who owned a villa in one of the most immaculate places on earth. Grand, yes, but somehow still cozy-feeling. Staff treated us like family, service was above and beyond, location made everything easily accessible, but you won't have to go too far as you'd be content spending day after day lounging by the lake, pool, lawn, or just in the well-appointed rooms.
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Price per night from:AED 1,358
Posted onJul 10, 2025
Guest User
Very good, beyond expectations, the location is particularly good, opposite the pier by boat, the facilities in the room are updated and maintained, not old, the balcony is small but the view is very good, the only problem is that the shower is small
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Price per night from:AED 601
Posted onMay 29, 2019
余The rooms are very nice and the environment is beautiful. Sitting on the balcony of the room, listening to birds, drinking a little wine, and admiring the lights of Lugano Lake and the mountain homes on the opposite side, it is really a treat.
The room is equipped with an electric kettle, shampoo, and shower gel. You need to bring your own dental appliances and slippers.
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Price per night from:AED 573
Posted onSep 7, 2025
Guest User
Review
Mixed feelings
I stayed on a weekend solo trip whilst working elsewhere in Switzerland, and have mixed feelings about this hotel. I booked this on the basis of the rave reviews on here, which I don’t really now understand - it’s fine but not great in my view.
What’s good:
- Beautiful public areas in the main building
- Spa, pool & sun terrace have great furnishings, very comfortable and a stunning view of the lake
- Breakfast buffet is excellent quality & included in room rate. Probably the nicest croissant ever. The staff kindly opened the terrace for me (it was 18 degrees & very sunny)
- Some of the staff were kind and helpful, particularly at the reception & the spa desk
- Very comfortable beds, lovely linen & towels - good night’s sleep!
- Nice location, a little out of the main town (15 mins walk around the lake) so peaceful & quiet
- Free shuttle to Lugano train station is a nice extra, although the public bus is very convenient
Less good
- My room was in an ugly 1970s building with a view of the carpark. I didn’t expect a lake view (it was an additional 200 CHF per night) but this was not exactly a “garden view” as described
- The room & bathroom was cluttered with random stuff- promotional booklets, mini bar snacks, bottles of toiletries - there was no space to stand even a wash bag in the bathroom. There were 4 bottles of products balanced on the edge of the bath. Please wall mount the bottles & tidy up!
- I asked to borrow an iron - the one they bought had a European plug & all the in-room plugs are Swiss, so it was unusable. I don’t expect everyone to speak perfect English but even google translate could not get me a working iron! I fail to understand why you’d not have the right iron plug for the hotel sockets…
- At breakfast I was asked 3 times if they should open a parasol, I politely said “no” so the staff waited for me to go to the buffet & opened it anyway! I was cold in the shade so I just left my food, which was a disappointment
- I had to ask for my free tourist card for transport & museum discounts. This should be provided to all guests, had I not been aware of it then I’d have missed out
On balance, for me it was overpriced, for 450 CHF per night I will likely try somewhere else next time I come to town. Not a disaster but I feel there’s likely better choices. The Best Western next door is 1/3 of the cost…
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Price per night from:AED 1,056
Posted onJun 25, 2026
Anonymous UserLocation: very convenient. There’s a bus stop less than 2 mins to and from train station. 2 buses to and from the apt. Bus goes to nearest Migros too.
Convenience: Easy to self check in. Read review and procrastinated on booking this apt but was surprisingly easy and we just have to submit our passport copy for their processing. If you did not probably will have issue checking in. If we followed the instructions given no issues.
Apartment: very clean, spacious and we slept like it’s our home. Kitchenette is very useful for us and also we love the washing machine and dryer facilities. Free of charge. You have to prep your washing powder. Will definitely stay here if I revisit. Highly recommended
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Price per night from:AED 400
Posted onNov 2, 2025
Guest User
I stayed at Best Western Hotel Bellevue au Lac for just one night, but it was a truly pleasant experience. The staff were warm and welcoming, the room was spotless, and the location was perfect—right by the lake with beautiful views. The food was delicious, and overall, everything exceeded my expectations. I’d definitely love to return for a longer stay next time!
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Price per night from:AED 623
Posted onMay 7, 2025
Guest User
The room is unimaginably large, and it is a luxury hotel with a very high cost-effectiveness. The kitchen is fully equipped, and you can enjoy the beautiful scenery of Lunogazha Lake and mountains from the huge balcony. The endless mountains opposite are like ”planted” with houses. At night, the lights of thousands of houses are magnificent, and the green mountains, green waters, red tiles and yellow walls, the colorful and beautiful scenery is unparalleled. The breakfast on the second day was varied, colorful and delicious. We ate a lot of salmon and various fruits and vegetables, which made us like it so much that we didn't want to leave. If we hadn't booked a hotel in Lucerne on Ctrip, we would have stayed and enjoyed it. If we come again next time, we will definitely choose this one. After checking out, you can also book a hotel car to take you to the train station.
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Price per night from:AED 849
Posted onJul 29, 2026|Queen Room
Guest UserThis place wasn't as bad as others described. While tableware and dishes weren't provided, the front desk staff will provide them for free if you ask, along with dish soap. The staff were friendly. Of course, it would be even better if they provided tableware, dishes, and water glasses without you having to ask. My room also had air conditioning, which was fine even running all day; it was really refreshing in the hot Lugano. However, the bathroom design wasn't ideal; water easily splashed all over the floor when showering. It would be better if they provided two extra towels in the bathroom. The washing machine and dryer were free to use, including detergent, a lifesaver on a long trip, saving you 10 CHF! 👍🏻
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Price per night from:AED 312