Check Richmond Hotels with Balcony

It's a super big house. The rooms are very comfortable and warm. The landlord is also very nice and has smooth communication. He upgraded our room for free and helped us carry our luggage~

We stayed at the Marriott Vancouver Airport hotel in Richmond for 3 nights in July 2024 and it was excellent. The staff at the front desk were amazing and helpful. The breakfast burritos at the 75 Restaurant was excellent and came with a bowl of fruits. Cleaning staff were excellent. Parking was easy and plentiful. Ubers were fast and plentiful. The pool, hot tub and gym were too notch. It’s an amazing experience but the prices of hotels in Vancouver are not cheap, in general.

When I came to this hotel, we had daily breakfast and the hotel provided snacks and red wine once a day. On the first day I entered the hotel, I went to the lobby to eat at 7:00 pm. There was a Hong Kong man named JOE at the front desk of the bar. He could speak Chinese because I do not speak English. Well, I use a translator to translate the menu. The restaurant is dimly lit and the translator is small, so I can't see it clearly, so I asked him what kind of dish it is. , I said I understand, but you can't ask me? My eyes kept staring at me, I said my eyes were a little flowery, he kept laughing and said it had nothing to do with him, so he laughed out loud at the bar, very insulting, mad at me, and then said, what you just ordered is Noodles You Chinese can't eat spaghetti noodles. After talking for a long time, I ordered red wine and he asked me if you can drink red wine? He also questioned my order, I said it was free, he immediately asked another waiter to confirm in front of me if I was eating for free, and after confirming loudly, he said that you can go to eat and then you will have to pay, he said I always discriminated against Chinese people, and I kept saying Chinese Chinese..., but when I turned back to talking to foreigners, my face was full of smiles, so I went out to the duty manager to complain, and the solution was to upgrade me to a room, I asked him to apologize, He didn't apologize, saying that they have human rights here, so I wrote another complaint letter to the general manager. I didn't want much, I just needed an apology. Is this too much? It’s been almost two weeks and I still haven’t received a reply. I was going to stay for 13 days and I checked out early after 3 days. Because of racial discrimination and not being taken seriously, I will continue to go to their headquarters to file a complaint. (Hong Kong has returned, I know some People in Hong Kong can't accept it, I really can't think of such a thing in a five-star hotel), I won't stay at the Sheraton Hotel, the hotel restaurant service is so racially discriminatory In addition: there is no problem with the work at the front desk and the service of the bellman. The air conditioner in the room is very loud. If the air conditioner is not turned on, the room will be quieter. I forgot a new hair dryer in the drawer, and the hotel didn't call me to say that I had forgotten it. This time in Canada, this hotel was really unhappy, especially unhappy, and I won't come to stay in the future.

We encountered a really bad arctic blast and we booked the Hilton on a whim as we felt we couldn't continue up the mountain in the dark. Per the TA norm the photos did not match the actual rooms at all. This hotel is terribly dated and is due for a remodel. The restaurant is mediocre and service not great. Bitterly cold temps outside and the entire main lobby floor was absolutely freezing. All of that said, it was clean & comfortable for what we needed. Got a good night's rest and went on our way the next day. Not worth the hefty price tag though.

The room is spacious, clean and tidy. The two large beds are about 1.5 meters long and very comfortable. The room is cleaned every day. There are 3 service staff at the front desk who can speak Chinese. The breakfast is simple and there are no vegetables. There is coffee and hot water on the first floor. It is not far from the skytrain station, so it is convenient to go anywhere. The driver who sent us to the airport was very enthusiastic. He asked about our flight status and told us which check-in counter to enter. The service was very good!

Hotel guest services is very poor upon arrival, only focussed on bus service to airport. Way to much valuable free time when no bus runs to airport, that could be sanitizing sitting areas. Very poor communication, information sheet of what the hotel has to offer is only at the front desk. Basically who ever deserves to know the services they offer. The service clerk put that blame on our facilitator, ” That was your facilitator that should have informed you, she had all your keys!” Like every hotel has all those informal sheets provided in all guest rooms. My facilitator is not your employee, she was a guest along with us. Stayed there for 6 days, they considered that a long period of stay and they do not service rooms unless requested. Upon my request was for fresh washcloths, the bed was made the full garbage bins were left and no fresh washcloths as requested. Service clerk turned into a joke and claimed she did not know what I was talking about and did not know what a washcloth was. The filthiest gym, after I had walked in, I really needed to do my exercises. That was my first and last. I was concerned of contracting a staph infection from that hotel. My dozen of eggs and all my vegetables and dip froze in the fridge, the manager said all he can do is offer me a free Breakfast. I replied no, the service on your busiest day the servers have no patience, And my dip alone cost the amount of a breakfast, I can not eat too much restaurant food because I get sick very easy! My vegetables I had provided and accommodate was meant for my lunch during my whole stay. For a very busy hotel I am sure that staff is well informed ahead of time to be mindfully prepared of the amount of guests to be expected for all service provided by hotel. Very poor at the baggage storage, provide tickets, no consistency with tickets, my belongings were seperated, had to return back to hotel to retrieve my belongings, manager claim no contact information or my contact number. Ridiculously EXPENSIVE hotel filled with poor services from front desk to restaurant. Food is very good !

民宿很漂亮，環境舒服安静，交通方便，走出去走幾分鐘就有車站了！

My family of 5 stayed overnight in Sept, prior to another flight the following day. The hotel was welcoming and the room completely acceptable. The Bed was comfortable and there were not complaints for the children regarding the sofa bed or the rollaway, which was requested. The free shuttle from and to the airport takes weight off your shoulders. Great when you're new to a large city or you don't require a rental. Thos is our second time here in 6 years. Standard is unchanged. Staff friendly and as mentioned welcoming and totally acceptable. Thanks Team. Steve