HHelen26@Very clean and tidy hotel. It happened that I encountered a pedestrian street holiday and couldn't open to the main entrance of the hotel, and I couldn't find the parking lot entrance. The front desk of the phone was very attentive and found someone to pick it up. Very good service.
FFANGThe surrounding environment is very beautiful, the room facilities are also very good, that is, I regret that I have not booked a villa. In fact, it is quite good for us to book a villa for 7 people.
GGuest UserOur stay was generally okay—clean room and expected service—but nothing particularly memorable. One issue stood out: we were asked to stop using the pool at around 9:30 AM because we were told it only opens at 10. We respected that, but just minutes later, another guest used the pool at 9:37 AM, followed by a family with two kids before 10 as well.
It felt inconsistent and a bit unfair. A clear and consistently enforced policy would’ve avoided the confusion and frustration. This small incident left us with mixed feelings about the stay.
GGuest UserOverall, my stay was nice and it was a good experience, the Barbecue stove was very good and the location is very convenient too, but the air vent was very dirty and has a heavy smoke smell, the outdoor pool was pretty dirty too..
Where can I find the best hotel discounts in Kelowna?
Trip.com provides various promotions and discounts for users all year round. You can check the promotions page to see what promotions are available on Trip.com.