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My wife and I stayed here for four nights on our tour of western BC. I will start with the good points of this property. The location can't be beat; right on the lake and a short walk to the beach, many restaurants, shopping, etc. The grounds and common areas are really nice and well kept. Our room was very spacious and we had a nice view of the lake. Check in was quick and staff seemed very helpful. There is a little store on site with a Starbucks which was very handy. pricing was ridiculous in my opinion: $ 5 for a donut and $ 12 for a small fruit cup? As others have mentioned, parking is $ 30 / night which is a little steep for a small town (we paid less in downtown Vancouver) and the resort fee is a joke. You have to pay it whether you use the amenities or not, so for us, our $ 80 (four days at $ 20 / day) got us two free cans of beer and $ 20 off a very mediocre meal in the restaurant. I think they'd be far better off burying the $ 20.00 into the price of the room. The disappointments: air conditioner in our room was very loud, furnishing were a bit dated and showing some age and the wifi was slow; almost unusable at times. At nearly $ 2,600 for 4 nights, parking, taxes, resort fees and one sub-par meal included, everything about your stay should be exceptional. If back in Kelowna, we would definitely consider staying here again, based mainly on location.

The rooms are large and updated, the beds are comfortable and the staff is great. So friendly and gave us extra items we needed i.e. towels, coffee, key cards and ducks :). There were 11 of us who stayed and they were able to accommodate us staying close to one another. We were prepared for the noise and all brought ear plugs. There is construction right behind the hotel and will be for a while, so prepare yourselves with ear plugs. The pool though.... It is NOT refreshing. It was about 27 degrees outside and the pool might as well have been soup. The temperature definitely needs dropped a few degrees. We enjoyed the 10% off at Ricky's across the parking lot and were really treated well by the wait staff there. There is also a Starbucks in the same parking lot for that extra kick of caffeine. Would 100% stay here again.

Extremely well set up. Everything organized and room was excellent. Helena clearly took greate pride in her work. It is always great when you show up at a location and everything is in place without any concerns. Will certainly stay here again.

Comfortable, comfortable, and courteous. There are welcome fruits in the lobby. However, there is a big difference between the breakfast and the photos when booking, which is disappointing. The swimming pool and hot tub are too small.

Room was gorgeous and clean. Room had no carpet which I really like. The hotel room was nicer than most I've come across. I was pleasantly suprised when i walked into the room. Very impressed. I wish I had take some photos to show the room. You would not be disappointed. There was also a pizza place just next door that was reasonably priced that was quite good. I would definitely stay there again.

Everything is good. The service is too bad. And this check-in and check-out time is really not normal Must check in after five o'clock and check out before ten o'clock The point is that this hotel will deduct money randomly! Be careful not to choose this hotel But I feel that this ghost place should be very difficult for anyone besides me to book this hotel with Ctrip. The view of this hotel is very nice. The pool is also very beautiful and big The service is really bad and it's a rogue level I drove from Banff to the hotel which drove for more than four hours and arrived at 10:30 in the evening. Then when I checked in, I told me to ask for a deposit of two hundred Canadian dollars for the pre-sale right I gave her a credit card. Then I took a look at my online banking. More than 320 detained... I asked him what the other one hundred and more were. I didn’t admit it to death. I showed him the voucher. She saw it for five minutes and told me that it was indeed the detained by their company, but she didn’t know what it was. Then I went to the room and started. I was entangled with Ctrip until about 1 a.m. and didn’t even go for a swim. I originally booked this hotel for swimming. Then I told me to give me a reply at 9 in the morning. I woke up naturally at 8:30 in the morning. Wait for the reply. Then tell me The hotel did not deduct my money. It only held me two hundred.... Then I sent the voucher to Ctrip and asked what it was. Then I went to verify it for two hours. During this period, I asked if I could check out later. I was told that it was delayed. There is a tax of 45 USD and 50 room charge. We must leave before ten o'clock and then at half past ten the hotel will come and drive us away, saying that we will not be delayed if we add money. I also told me that there are new guests who want to check in. I'm really It’s too bad. I asked you if the hotel can only check in after five o’clock? You don’t have to draft a lie? I’m really drunk. The service staff in this hotel are like the bandits. At 11 o’clock, Ctrip came to the customer service and told me to verify it. It’s an extra authorization... I really am Spit up. Since I authorized you to tell me in advance! Say two hundred. I deducted more than three hundred and didn’t admit it at the beginning. At the end, I told me that it was all I authorized. I didn’t have the money to hold for you. It’s just that I didn’t do business like this. I told people to hold two hundred and the result was more than three hundred. . Why don't you hold more than 30,000! Said it would be refunded to me within seven working days. It is one thing to refund to me. Your behavior is wrong. Breaking the hotel’s service policy is simply a banditry logic. If you rob someone of your family’s forcible death, you won’t admit it. In the end, all the evidence is displayed. I told me that it was an extra authorization. So why didn't you admit it at first, you are a broken hotel. It's really annoying. It's a big one! And I forgot to say. Why would you give me a two-bedroom suite for my one-bedroom suite? I don’t understand. Did you sell my room? I rely on Why do I need such a big room? My girlfriend and I sleep in separate beds, right? Vomit really The hotel is dying. It’s the same as the room for an 80-90-year-old man. I’m really sorry to have this hotel. I slept for five or six hours at 1,000 yuan. I was held for more than 1,500... Tour. I vomit. The experience is terrible. I came out to travel and encountered this kind of black spot hotel bandit hotel and encountered this kind of bandit customer service staff.

Very clean room, great staff, and excellent location for enjoying downtown. Indoor pool and hot tub were a nice break. The room had a mini fridge (for drinks and leftovers) and a microwave and single cup coffee maker (ask for extra coffee pouches). One side faces the main road through town and might be a little loud for some folks, the other side is on the alley (still a decent view). some rooms face the lake and the park. Parking cost $15 per night but is handy and fairly secure.

Very clean, friendly hotel. Pool n hottub was good. Room clean and very spacious had a bit of a smell when u arrived but I do have a keen smell. Bed comfy. Overall would stay there again. Easy online booking in just pick up key n go. Hot breakfast nothing fancy, coffee was always available anytime.

It has a indoor pool ! It is nice to have fun with kids !! The parking is free ! Nice room for a family trip ! The price match what we want ! Overall, it is good to stay for a night !

Tobe went above and behind in helping my colleague and I with a multitude of requests throughout our stay. He was warm, engaging and went out of his way to make us feel welcome. Tobe truly made our stay exceptional