Atour Phoenix Hotel

Atour Phoenix Hotel Reviews

Atour Phoenix Hotel

286 Đường Hàn Thuyên, Suoi Hoa, Bac Ninh, Bac Ninh Province, VietnamSee Hotel Details
Atour Phoenix Hotel
Atour Phoenix HotelAtour Phoenix HotelAtour Phoenix Hotel
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

8.7/10
Very Good
241 review
Verified reviews
Location8.8
Amenities8.4
Service8.8
Cleanliness8.8
Filter by:
Sort by:
All reviews(241)
Positive reviews(231)
Reviews with photos/video(31)
Clean and tidy(37)
Awesome rooms(31)
Great service(29)
Awesome stay(27)
Awesome amenities(10)
Perfect for business trips(9)
Large rooms(7)
Many amenities(7)
Negative reviews(10)
chin wing chuan
Deluxe King Room
Stayed in Feb 2025
Couple
3 review
8.0/10
Very Good
Posted on Mar 24, 2025
The hotel is newly renovated. So everything is pretty new. Only issue is the room smell of smoke. There is also washing machine inside the room.
Response from Property: Thank you for choosing our hotel service! We hope to bring all the best to serve customer. We will be try more to resolve current problem. Atour Phoenix hotel 's looking forward to welcome you back in near future! Have a good day!
Mokhtar Mohamed
Superior Room
Stayed in Feb 2025
Business traveler
2 review
10/10
Outstanding
Posted on Mar 14, 2025
what an amazing front desk services,, Glad they have an English speaker at front desk always there to help she is the best of the best
Response from Property: That's the great opportunity to serve you in our Atour Phoenix hotel! We hope to make all the best services to ours customer. We're looking forward to welcome you back in our hotel. Have a good day!
Lianghan
Standard Double Room
Stayed in Jul 2024
Couple
7 review
7.5/10
Posted on Sep 5, 2024
A great budget hotel. Free breakfast. Room is clean and quiet during the night.
Response from Property: Thank you for your trust and using Atour Hotel's services. We will always work harder to provide the best service to customers. Welcome you back!
Guest User
Deluxe King Room
Stayed in Nov 2024
Business traveler
3 review
10/10
Outstanding
Posted on Dec 31, 2024
Very good
Response from Property: Thank you for choosing Atour Phoenix hotel! We are looking forward to welcome you back next time! Have a nice day!
Guest User
Superior Room
Stayed in Oct 2024
Business traveler
7 review
10/10
Outstanding
Posted on Nov 16, 2024
The room was clean and the breakfast was rich, but there were a lot of mosquitoes. She was very satisfied with the place where she took Americans to stay. She felt she had a good sleep and hoped that the mosquito problem could be solved.
Original TextTranslated by Google
Response from Property: Thank you for your trust and use of Atour Hotel services. We will solve the mosquito problem soon. We will work harder to always provide the best service to our customers. welcome back
Guest User
Standard Double Room
Stayed in Aug 2024
Traveling with friends
2 review
6.0/10
Posted on Sep 18, 2024
There is no hot water. The waiter wants to deal with it, but he doesn't. What a disappointment, the waitress was very serious, I can only say that the services and facilities need to be improved. There is a supermarket next to it, which is very convenient
Original TextTranslated by Google
Response from Property: Thank you for your very practical contribution. We will work harder to better serve our customers
Eric Deripas
Superior Room
Stayed in Aug 2024
Solo traveler
123 review
5.5/10
Posted on Sep 3, 2024
In a district under construction, a hotel for Chinese customers. The room is quite nice but the soundproofing is poor. Good wifi. The bathroom is missing a shower curtain which turns into a paddling pool. Buffet breakfast is uninteresting except for the coffee bean machine. The staff is helpful and competent. Too expensive for the service.
Original TextTranslated by Google
Response from Property: Thank you for your recognition of our service and room comfort above. We know that the shower curtain you mentioned is being shipped from mainland China. Thank you very much for your valuable feedback. As for the sound insulation effect As you can see, there is construction in the back. We are also very sorry. Regarding catering, our breakfast is mostly in the form of Chinese food. We sincerely apologize for not being able to provide you with better Western-style service. Finally, thank you for your recognition of our hotel and your comments.
Guest User
Standard Double Room
Stayed in Jul 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Aug 14, 2024
The room is clean and tidy, with complete facilities. It is a good place to live when traveling. I especially like the breakfast, which is delicious and delicious.
Original TextTranslated by Google
Response from Property: Thank you for your trust in Atour Hotel! We look forward to many opportunities to welcome you!
Anonymous User
Standard Double Room
Stayed in Jul 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Aug 13, 2024
The hotel service is warm, clean and tidy, the rooms are spacious and comfortable, the room cleaning is also very meticulous, cost-effective, and a comfortable and pleasant stay experience
Original TextTranslated by Google
Response from Property: Thank you for your trust in Atour Hotel! We look forward to many opportunities to welcome you!
Guest User
Standard Double Room
Stayed in Jul 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Aug 12, 2024
The stay was comfortable, the room was clean, and the price-performance ratio was high. The gift is so cute
Original TextTranslated by Google
Response from Property: Thank you for choosing Atour Hotel. We will always provide lovely gifts for our lovely guests.
Guest User
Standard Double Room
Stayed in Jul 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Aug 14, 2024
Hygiene: very good The service was excellent Environment: very good Facilities: very good
Original TextTranslated by Google
Response from Property: Thank you for your appreciation! We will work harder to live up to your trust!
Guest User
Standard Double Room
Stayed in Aug 2024
Business traveler
13 review
10/10
Outstanding
Posted on Sep 6, 2024
Super good hotel, clean and hygienic, highly recommended!
Original TextTranslated by Google
Response from Property: I hope you will always trust and use the services of Atour Hotel. thank you!
Guest User
Deluxe Room
Stayed in May 2024
Business traveler
8 review
7.5/10
Posted on Jun 5, 2024
The rooms booked by Ctrip are all the worst rooms on the second floor, so noisy! ! ! Cannot change to other floors! ! ! Ctrip’s price is 36/night more expensive than the front desk There will be a power outage and there may be no hot water at night.
Original TextTranslated by Google
Response from Property: We are deeply sorry for any issues that may have occurred during your stay at our hotel. The price at our counter will definitely be cheaper than the price booked on Ctrip. If there is a problem with your room, we are willing to change it.
Leslie
Standard Double Room
Stayed in Apr 2024
Business traveler
7 review
7.0/10
Posted on Jul 29, 2024
This time I went to Bac Ninh City for a business trip. I saw this brand new hotel on the website. Although the location is relatively remote, it is still close to the city. The room is of medium size and has complete facilities. It is highly recommended.
Original TextTranslated by Google
Response from Property: Thank you for your trust and use of Atour Hotel services. Welcome back!
Guest User
Twin Room
Stayed in Aug 2024
Business traveler
1 review
2.0/10
Posted on Sep 15, 2024
Very different from expected
Original TextTranslated by Google
Response from Property: We are very sorry, but the room arrangement is not suitable for you. Because a previous customer drank tea and stained our walls, we didn't repair it in time. But you are not satisfied because you requested to check out at 10:30 pm and the hotel cannot give you a refund. Because according to hotel regulations, if a guest checks out after 9 pm, we will charge 100% of the room rate for one night. I hope you can give a more fair evaluation of our hotel. We also make great efforts to provide the best service to all our customers.