To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(69)
Positive reviews(48)
Reviews with photos/video(5)
Great service(5)
Negative reviews(1)
Mahesh Mididoddi
Executive Twin Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 21, 2025
Had a pleasant stay at Kibo Palace Hotel after hiking Mt Kilimanjaro.
Amazing staff, friendly, easy to access and had a wonderful day and relaxing
Response from Property: Dear Mr.Mahesh,Thank you very much for choosing to stay at Kibo Palace Hotel Arusha, it was our pleasure to have you as our valuable guest. We will share your comment with our team, who I am certain will be pleased .Thank you again for staying with us and we look forward to serving you in the future With sincere regards, Kibo Palace Hotel ^ OA
45_Suzuki
Executive Twin Room
Stayed in Jul 2024
Family
1 review
4.7/5
Amazing
Posted on Aug 18, 2024
Staff are very friendly.
We loved that they have sauna and offer a variety of massage services.
Great place to relax and get ready for a long flight.
Response from Property: Dear Mr.45_Suziki,Thank you very much for choosing to stay at Kibo Palace Hotel Arusha, it was our pleasure to have you as our valuable guest. We will share your comment with our team, who I am certain will be pleased .Thank you again for staying with us and we look forward to serving you in the futureWith sincere regards,Kibo Palace Hotel ^ OA
Jeannot B.
Single Room
Stayed in Jul 2023
Solo travelers
177 review
4.0/5
Very Good
Posted on Aug 2, 2023
Pleasant and quiet hotel near the city center. Friendly staff and offering a small but good breakfast buffet.
Response from Property: Dear Jeannot B,Let us thank you for choosing Kibo Palace Hotel Arusha for your stay and we are glad we were able to meet and exceed your expectations. It's a pleasure to hear that you enjoyed the variety of the breakfast buffet and the great service of our staff. We would love to welcome you back in the nearest future.With Best Regards,Kibo Palace Hotel ^JR.
Bethel
Executive Twin Room
Stayed in Feb 2023
Couples
11 review
4.7/5
Amazing
Posted on Mar 29, 2023
Everything was clean and new, with great amenities, loved the bathroom and the utilities
Response from Property: Dear Bethel,First and foremost we would like to thank you for choosing Kibo Palace Hotel Arusha for your stay, We're happy to know that you liked the room and it's facilities .Looking forward to have a chance to welcome you again in the future.Kind Regards,Kibo Palace Team ^ JR.
Karen_U
Executive Twin Room
Stayed in Dec 2023
Solo travelers
10 review
4.7/5
Amazing
Posted on Feb 13, 2024
Located in the center of Arusha
The breakfast is rich and delicious. The interior decoration style is elegant
The front desk and staff are very friendly
You can book a hotel car to go to the airport for about US$60
Tips are accepted
Original TextTranslated by Google
Response from Property: Dear Karen_U ,We would like to thank you for taking the time to share with us your kind rating regarding your visit and experience at Kibo Palace Hotel Arusha. Hope to have more opportunities in the future to welcome you back.Kind regards,Kibo Palace Hotel ^ JR
Guest User
Executive Room
Stayed in Jan 2024
Business travelers
21 review
3.0/5
Posted on Feb 17, 2024
The hotel facilities are very old, the bathroom shower room is very small, the experience is poor
Original TextTranslated by Google
Response from Property: Dear Guest User,Thank you very much for choosing to stay at Kibo Palace Hotel Arusha, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,Kibo Palace Hotel ^ JR
Anonymous User
Executive Room
Stayed in Jun 2023
Business travelers
20 review
5.0/5
Outstanding
Posted on Jul 18, 2023
The room is clean and tidy, the front desk service is very enthusiastic, the breakfast dishes are rich, and the location of the hotel is also good. It is very suitable for business trips. I will consider staying next time I come to Istanbul.
Original TextTranslated by Google
Response from Property: Dear Guest,First and foremost we would like to thank you for choosing Kibo Palace Hotel Arusha for your stay. It is with great concern to note that your stay wasn't perfect due to the breakfast buffet. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.Best Regards,Kibo Palace Hotel Arusha.
Guest User
Executive Twin Room
Stayed in Sep 2024
Travel with friends
26 review
2.7/5
Posted on Nov 3, 2024
Old, old, very old.
Original TextTranslated by Google
Response from Property: Dear Our Valued Guest,Thank you for taking time to tell us about your experience at Kibo Palace Hotel Arusha. Your feedback is very important to us and I am saddened to hear that it was not as pleasant as you expected. We appreciate the time you took to share your concerns, and rest assured that your comments will be forwarded to the concerned departments. We do hope that you will give us an opportunity to make your experience memorable next time. Sincerely, Ombeni Andrew.
Guest User
Stayed in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 24, 2025
Went with a bunch of friends to swim, have bitings & drinks after our mountain expedition. It is one of the few places in Arusha that allows for non staying guests to swim & use the gym facilities - at a fee of course. The hotel is one of the older gems in Arusha that has maintained its standards over the years and is always a place I like to return to. The pool and well manicured garden on a hot day is the perfect way to spend an afternoon. The pool was clean & the bitings we had were tasty and well portioned.
Guest User
Stayed in Feb 2025
Family
5.0/5
Outstanding
Posted on Mar 11, 2025
Kibo Palace is an excellent place to stay. We had just spent three weeks in Kenya and Tanzania and it was the last place we stayed before heading home. The staff were welcoming and friendly. The lift didn’t go to our floor so it was hard getting our bags back down the stairs when we were leaving, but the staff took them upstairs for us on our arrival. The room itself was quite big with comfortable beds. Although the single bed I slept in kept bumping into the power point and disconnecting my phone charger - not what you want when you rely on your phone for an alarm in the morning before an international flight. The food was delicious! A great selection at the buffet with lots of options and clearly labeled. We also enjoyed sitting by the pool in the beautiful gardens, and seeing local wildlife, such as monkeys and birds. Overall a really great place to stay to end our holiday.
Guest User
Stayed in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 1, 2025
We had a great stay at the Kibo Palace. It was a great place to get some rest after a long flight, walkable to town where we enjoyed the Natural History Musuem and central market, very friendly staff, excellent breakfast buffet with a good mix of local options, and a decent room. The pool hours were limited but otherwise a great stay. The hotel allowed us to keep the same room as we arrived a day early for our safari and only one night was part of the safari.
Guest User
Stayed in Dec 2024
Solo travelers
5.0/5
Outstanding
Posted on Dec 31, 2024
I have been to Kibo Place Hotel for so many years. The quality of service in the hotel is always amazing and outstanding. It provides the best services and, most importantly, very friendly staff. I have been using the gym, sauna, steam bath, and swimming pool so many times, and it has the best equipment and services. The rooms are very clean, and the conference rooms are really big. It is a hotel to enjoy with your family, friends, and business. The security is really good, and the location of the hotel is convenient.
Guest User
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Dec 15, 2024
The Kibo palace hotel is one of the best in Arusha if you are with family and need some comfort.The rooms are spacious and clean.Children friendly as well.The staff at the restaurant are the best.They were very nice to my little daughter.The food served even for room service is super.
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Nov 26, 2024
We loved our time at Kibo! The staff was amazingly attentive and kind. The location was walkable to a few restaurants, coffee shops, and the main market. The hotel felt very safe and secure for travelers. Bed was very comfortable! Pool was quite cool. Would have enjoyed it alittle bit more if the weather was hotter but it was well maintained and clean. The breakfast buffet variety did not fluctuate much but the food was not bad and they had fresh fruit and food daily. The pizza was really good for lunch/dinner! Just a tip - No real shop on site for souvenirs or gifts. Just a jewelry shop.
Guest User
Stayed in Oct 2024
Couples
3.0/5
Posted on Nov 7, 2024
This hotel is well located and the rooms are rather large and well equipped. Breakfast and wifi are pretty good too. However it is also quite expensive and doesn’t deliver on some aspects. The shower are ridiculously small even though the bathrooms are quite large. The swimming pooI only has 2 loungers so it is difficult to relax there. The worst during our visit was however that some (large) groups of school children were allowed to use the swimming pool and scream in the water spoiling anybody else hope to relax there. This was very surprising, unexpected and certainly very unpleasant. We transmitted our appreciation to the manager through the front desk but didn’t got any feedback.