Caceres Apartments

We chose this hotel for its location and the private parking. We reserved 2 nights, but only stayed one. We arrived in the afternoon and noticed that the room was full of dust. The door handles were rusted. The small fridge was still dirty inside. This shows that they are not even cleaning it. The sheets were very thin and worn out. Both sheets and comforter were so worn out that they had a light gray color. The bathroom was in need of a good deep cleaning. A lot of dust and scratched areas. We cleaned some areas and all handles with some hand sanitizing wipes that we had brought and removed as much of the dust as possible. At that time, it was too late to find another hotel in the area, so we decided to enjoy Caceres and leave the next day. We checked on hotel.com and were able to add a night to the next hotel on our trip. We did not even unpack. We enjoyed Caceres the entire day and stayed out until late at night. The next day we left early to enjoy more of Caceres. At 2:00pm, after we had lunch, we returned to the hotel to check out. We didn’t want to waste our time giving details to the front desk person, we just wanted to leave. There was nothing this hotel was going to do to keep us there another night. It was not just the dirty room, the overall feel of the hotel just wasn’t right for us. This hotel has a lot of people coming in and out, which explains the wear and tear of the place, but not the dirty conditions. She was very apologetic that we wanted to leave, even though we didn’t complain we just said we wanted to leave, and said that she was going to call hotels.com to see if they could refund that night, but she didn’t think they would and explained something about how they pay them, etc. We told her we did not want a refund. We used the hotel to keep our luggage (we even put the do not disturb sign) and used the parking so we could stay late to enjoy more of Caceres, but now we wanted to leave. She then checked us out, we paid parking and left. When you check in, the front desk puts the room keys inside a box that seemed to be sanitizing the plastic card with ultra violet rays, yet he touched our passports and handed them back to us. They key process is more for a show. They need to pay more attention to what their cleaning staff is not doing. Judging from the amount of people that were there, they might be doing a very quick turn around on those rooms. That is not good, especially during this pandemic. We noticed a previous comment from “Juan Torres, Director General at Gran Hotel Don Manuel” stating they refunded us the money for that night. I rewrote this review to address his comment. Sr Torres, that is not true. We checked our credit card today, in case we missed it, all we have is the parking charge from this hotel. Had there been a refund, it would have come from hotels.com because we booked through them and paid in full through them. It is shameful that a “Director General” would come on here to lie and attack a g

El hotel está situado a unos 15 min del centro histórico, las habitaciones matrimoniales son grandes y están bien equipadas, lo único que se hecha en falta algo más de insonorización ya que se escucha más el ruido de las habitaciones y de las chicas de limpieza que del exterior. El desayuno está muy bueno y variado además de las camareras y camareros ser muy serviciales y atentos. El parking tiene plazas dentro de la media en tamaño pero el precio me parece excesivo considerando que hay un parking público a 2 min que cuesta bastante menos.

A luxurious experience. Everything about this hotel was good. The location, near to main road but no sound from it. Near to Caceres in one direction and the countryside in the other. Lovely and helpful staff, excellent restaurant. Very comfortable rooms. Free use of the spa for 30 minutes made for a lovely stay. Also very near Portugal. Fully recommend

The environment is good. Good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good. The environment is good. Good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good.

We stayed overnight whilst travelling the hotel is nice and the views from the room are stunning The hotel was very quiet and we had to find staff so we could get a drink by the pool. We ate in the restaurant the food was nice and the staff were all very friendly. The hotel has a lot of promise but seems to be lacking something- ambience/ atmosphere?? It’s a shame

Hotel situado en la plaza de la catedral, al lado de esta y con varias habitaciones que ofrecen unas vistas suyas bonitas. Facilidad de aparcamiento en la misma plaza. El edificio es amplio, es el antiguo palacio episcopal. La habitación, buena y cómoda. Bien dotada y amplia. Un poco escasa, eso sí, de enchufes. El precio, bastante razonable, 65 euros en agosto del 2024. El desayuno es tipo bufet, un poco pobre. Amabilidad de los empleados, muy especialmente para solucionarme un problema por haber equivocado la fecha de la reserva. La fecha que yo realmente deseaba estaba completo: me lo cancelaron por teléfono e incluso me llamaron al día siguiente al producirse una cancelación por si me interesaba.