Sofia Apartments

As soon as we walked through the door, we were greeted by a uniformed man, who welcomed us to the hotel and took us to the reception desk, having looked after our bags, which were later taken to our room. The lady at reception treated us with great courtesy and efficiency, and therefore, from the outset, we realised we were in a well-run five star hotel with professional and helpful staff. Our bedroom was stylishly decorated in cool shades of grey, with two wide beds, a panoramic window with a view of Vitosha mountain, and the marble bathroom was of a good size, with modern fittings and a lovely walk-in shower. We had booked the Club Room and were not disappointed with the newly opened Club Lounge. They offer refreshments during the afternoon and then ‘happy hour’ from 6-8 pm. We found the service really excellent, with staff keen to help, and spent delightful early evenings having drinks and eating an enticing array of canapés. Breakfasts were also excellent in the Europa restaurant with a wide selection of cooked and cold options from the buffet, and dishes cooked to order such as omelettes and eggs benedict. One last point to mention - we found the Chief Concierge - Todor Goranchovski - most helpful in booking us restaurants and directing us to some notable attractions in Sofia: he was great. The Intercontinental is really a top class hotel and we would not hesitate to stay there again - thank you to everyone who made our stay memorable.

Me and my husband stayed there for 3 nights. Lots of dust in the room, like no one cleaned areas at the head of the bed for years. The same situation is in the bathroom, broken drain plug in the bathroom tub, mold, rusty stains. We had great expectations regarding this hotel. We do not recommend it. Three stars are for the friendly English speaking staff, delicious breakfast and central location of the hotel.

Some rooms need renovation. Service was great. Breakfast delicious. The location is next to the airport, but getting there is hard, the street on the map which is going there is actually a offroad gravel road. Alternative way is to ho 2 km to sofia and then make a u,-turn. But I still recommended for one night stands close to airport.

The hotel is clean, the location is VERY comfortable. ... NEARLY FROM THE CENTRE, METRO, AUTO, and ROAD VOGZALS. BREAKFAST TREATIES FOR SOFIA PRICES... And NOTHING special... Friends personal. The TOOL changes every day and sheds 2 bottles of water. There is a teapot in the rooms, the iron is provided for request.

It is a very beautiful hotel inside out. What does not make this hotel great is the poor service of at least two sections of the hotel from my personal experience. Number one disappointment is the Beauty Salon. I made an appointment for meniscus at 16:30 on September 22. I showed up on time only to be told by the receptionist that the appointment is at 16:45. I told her that is not true and in fact I confirmed it with her twice. It was apparent that someone cut into the line and from our conversation I know she knew it as well. Yet, she was lying through her teeth that is totally beyond me. The worst was yet to come, I was told when I came down again at 16:45, I had to wait for another 20 minutes. That is the end of the story. Second incident is at the “well known” restaurant Mediterra. To make a long story shot, the Greek style calamari I ordered looked as well as tasted like burned wood log. To the main course “beef cheeks” the only thing I could think about it is what I once tasted on a Lufthansa flight business class section is 10 times better. Other than that I had a very pleasant stay and the receptionists are extremely friendly and helpful. I should also add the location of the hotel is very convenient and has easy access to all the main attractions.

Lovely hotel,friendly staff,great location,comfy beds,blackout curtains doing good job,good airconditioning,quiet space,great size of rooms and bathrooms,boring breakfasts (every day pretty much the same food).

Very late arrival time checkin service staff is very good Can help call the car, the room is comfortable and clean, the bed is very comfortable, the whole is bright and clean, there is a balcony, the breakfast restaurant is good.

I'll start with the positive points first: - I'll start with the positive points first - The minibar and the drinks at the bar are cheap Now the negative points they are effecting mostly the rooms: - The carpet is dirty and the rooms stink. Most probably they never changed the carpet since the hotel was build - The air conditioning was installed later. The hose to dispose the water from the air conditioner goes through a hose into the bathroom and ends above the bathroom floor. this means that the bathroom is always flooded when the air conditioning is on. this is definitely not acceptable. - The room cannot be darkened because the fabric of the curtains is very very thin and translucent. As soon as the sun rises it is not possible to sleep. In my case it was around 05:30AM when the sun came up. This point bothered me the most because I didn't get enough sleep on my business trip. I have visited the hotel Hemus regularly since 2017 when I have not been able to get a room elsewhere. in 2019 they had done major renovations, but I still don't understand what exactly was improved. the points just mentioned above have not been resolved. only the tv was exchanged for a flat screen and the bracket for the old tube tv was removed. Maybe this was the reason of renovation. I hope that someone from the hotel will read this as a general overhaul is urgently needed. Especially with the carpet and the curtains. There's no point in choosing a hotel to relax after a long meeting day and can't even sleep because of the windows that can't be darkened or the smell of the carpet that has never been replaced.

We stayed in this hotel for 2 nights on our way to Romania Pros- the hotel is in a great location. Quiet leafy street, 500 meters to main bus and train terminal, approx 20 min walk to Vitosha boulevard - the room itself is quite nice, the TV has English channels, the balcony was an unexpected plus - the breakfast provided is adequate, though you need to go to an adjacent hotel - the staff were friendly and did their best to help Cons- the bed was not made up, they provided a single bed sheet for a queen sized bed. There was only one glass for 2 people. The quilt in the cupboard was filthy, it had no cover and we couldn’t use it - the mattress has no protector and is too soft. It might suit some but it is too soft for a hotel mattress - I tried to call reception to ask them for another sheet, a clean quilt and a glass. No one answered the phone. (I was told the next day that the phone is broken ). I went downstairs to find someone but no one was there or answered the bell on the desk. The next day I was told that the receptionist had to cover two hotels so is not always there . Please take note if you are arriving late to the hotel-there May be non one to check you in They are also very strict on check in times. If you want an earlier check in time than 2 pm you need to pay for it Overall the hotel is decent. If there had have been someone at reception all the issues would have been quickly resolved The main complaint is the cleaning and maintenance of rooms

I missed my flight at sofia airport so had to book a hotel for one night. So I went for a mid range hotel. It was better than mid range. Lovely helpful staff on reception, an aceptable price with thier discount....paid 68 euros for a large kingsize bed with onsuite bathroom. Comfortable bed, fresh pillows (very snazzy cushions too) and a nice relaxing corner sofa, reasonable TV and every thing was realyl clean. Complimentary coffee and tea, which is not the norm in Bulgaria, nice and quiet, was lovely and warm. Actualyl a bit too warm and I couldnt turn the heating down so I had to sleep wit hte fridge open to cool off as aircon didnt work. THis was the only negative for me. They did an airport pickup, but not a drop off and this nearly stopped me booking, as they should have told me this at the begining, however they were saved by the fact the metro was 4 stops to the airport and cost me 1.60 leva, so about 70p. I picked up food from the little shops in the metro, as I hit a holiday so the restaurants close by were closed. A very lovely stay and Id go there again. AND they had these lovely drop lights near the bed as side lights, some veyr nice touches, clean crisp sheets, soft towels and nice soaps etc and they dont ask you to leave till 12 lunch time. My photo doesnt do the room justice