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As soon as we walked through the door, we were greeted by a uniformed man, who welcomed us to the hotel and took us to the reception desk, having looked after our bags, which were later taken to our room. The lady at reception treated us with great courtesy and efficiency, and therefore, from the outset, we realised we were in a well-run five star hotel with professional and helpful staff. Our bedroom was stylishly decorated in cool shades of grey, with two wide beds, a panoramic window with a view of Vitosha mountain, and the marble bathroom was of a good size, with modern fittings and a lovely walk-in shower. We had booked the Club Room and were not disappointed with the newly opened Club Lounge. They offer refreshments during the afternoon and then ‘happy hour’ from 6-8 pm. We found the service really excellent, with staff keen to help, and spent delightful early evenings having drinks and eating an enticing array of canapés. Breakfasts were also excellent in the Europa restaurant with a wide selection of cooked and cold options from the buffet, and dishes cooked to order such as omelettes and eggs benedict. One last point to mention - we found the Chief Concierge - Todor Goranchovski - most helpful in booking us restaurants and directing us to some notable attractions in Sofia: he was great. The Intercontinental is really a top class hotel and we would not hesitate to stay there again - thank you to everyone who made our stay memorable.

Some rooms need renovation. Service was great. Breakfast delicious. The location is next to the airport, but getting there is hard, the street on the map which is going there is actually a offroad gravel road. Alternative way is to ho 2 km to sofia and then make a u,-turn. But I still recommended for one night stands close to airport.

The room is big, but the decoration is a bit old. The scenery outside the window is very good. When you open the window, you can see the majestic snow-capped mountains opposite. The surrounding environment is also very quiet. Overall, it is good.

The Balkan is a old style hotel in the center of Sofia over a metro station and 1m from the pedestrian area. Nationa Gallery, Synagoga, Moskea are at walking distance. Hotel is not bad as itself if you like carpets and Impero style fornitures but without WIFI connection in the rooms on the last part of the corridors. Breakfast is huge and of good quality. The Waiters Mafia is dominating the floors and if they say ”No”... it's final. We asked for bathrobe for 4 days and was ”No”. We asked for shampoo and conditioner for 3 days and was ”No”. We had a coffee in room and the dirty cup stayed there for 3 days. All above despite the calls and attempts from the consierge desk to solve the issues. Minor issue: the Waiters Mafia is controlling the elevator also... many times the cleaning trailer was moved using the guest elevator (big) instead the service elevator (small).

It is a very beautiful hotel inside out. What does not make this hotel great is the poor service of at least two sections of the hotel from my personal experience. Number one disappointment is the Beauty Salon. I made an appointment for meniscus at 16:30 on September 22. I showed up on time only to be told by the receptionist that the appointment is at 16:45. I told her that is not true and in fact I confirmed it with her twice. It was apparent that someone cut into the line and from our conversation I know she knew it as well. Yet, she was lying through her teeth that is totally beyond me. The worst was yet to come, I was told when I came down again at 16:45, I had to wait for another 20 minutes. That is the end of the story. Second incident is at the “well known” restaurant Mediterra. To make a long story shot, the Greek style calamari I ordered looked as well as tasted like burned wood log. To the main course “beef cheeks” the only thing I could think about it is what I once tasted on a Lufthansa flight business class section is 10 times better. Other than that I had a very pleasant stay and the receptionists are extremely friendly and helpful. I should also add the location of the hotel is very convenient and has easy access to all the main attractions.

Very late arrival time checkin service staff is very good Can help call the car, the room is comfortable and clean, the bed is very comfortable, the whole is bright and clean, there is a balcony, the breakfast restaurant is good.

Opposite the hotel is the post office, and the postcards purchased are very cost-effective. The hotel is about 10-15 minutes' walk from the attractions. The location is very good.

I missed my flight at sofia airport so had to book a hotel for one night. So I went for a mid range hotel. It was better than mid range. Lovely helpful staff on reception, an aceptable price with thier discount....paid 68 euros for a large kingsize bed with onsuite bathroom. Comfortable bed, fresh pillows (very snazzy cushions too) and a nice relaxing corner sofa, reasonable TV and every thing was realyl clean. Complimentary coffee and tea, which is not the norm in Bulgaria, nice and quiet, was lovely and warm. Actualyl a bit too warm and I couldnt turn the heating down so I had to sleep wit hte fridge open to cool off as aircon didnt work. THis was the only negative for me. They did an airport pickup, but not a drop off and this nearly stopped me booking, as they should have told me this at the begining, however they were saved by the fact the metro was 4 stops to the airport and cost me 1.60 leva, so about 70p. I picked up food from the little shops in the metro, as I hit a holiday so the restaurants close by were closed. A very lovely stay and Id go there again. AND they had these lovely drop lights near the bed as side lights, some veyr nice touches, clean crisp sheets, soft towels and nice soaps etc and they dont ask you to leave till 12 lunch time. My photo doesnt do the room justice

Our recent stay at Crowne Plaza Sofia was brilliant, thrilled to have stayed at this very impressive state-of-the-art, upscale hotel. Arriving into a stunning, airy, and free-flowing reception. The staff were so welcoming, friendly and spoke excellent English. Checked in by the shift leader he was extremely efficient, informative and professional. Allocated a King premium Lake view room, which was stylish, spacious, clean, well designed, and great to have an openable window. Received a box of Lindt chocolates and some Bulgarian natural honey as a welcome gift this was a charming gesture. Enjoyed a blissful nights sleep such a comfy bed with premium linen. A long work desk with chair, perfect lighting, mirrors and power outlets, also a very comfortable and relaxing chaise lounge. Opulent bathroom with separate bathtub and walk-in rainfall shower, cool and modern tilling, fabulous huge bathroom heated mirror with LED light, super soft towels and premium Apotheke Canvas toiletries. Plentiful room amenities, espresso machine and kettle, good minibar, complimentary mineral and sparkling water, plush bathrobes and slippers and an iron with ironing board. Exceptional spa facilities, lovely large indoor swimming pool, sauna, steam room, quality hot tub, but shame it was broken during our stay. Plenty of pool side loungers making a perfect spot to unwind in. The changing rooms were immaculately clean, well organised and contained more Apotheke toiletries. A disappointment was the club lounge, in terms of location it is isolated, and uninviting. Did not like visiting the club room, especially as I had to gate crash a wedding to gain access!! A windowless room although aesthetically pleasing certainly not a relaxing idyllic retreat, a bit claustrophobic. Our experience of the club lounge was unsatisfactory, as a discerning traveller I feel the location is wrong and felt a total a detachment from the hotels excellent atmosphere. Hoping this can be improved for a more enjoyable experience, I noticed the hotel has many flexible work spaces which would superbly host a club lounge, currently positioned along a corridor passing by meeting / conference / and ball rooms. I thought the offerings in the lounge were inadequate compared with other Crowne Plazas, throughout the day soft drinks, tea and coffee, and well presented fruit was available, but a some crisps and homemade biscuits would have of been nice. Poor drinks and canapés in the evening but nice light breakfast in the morning, pretty average facility not worth the extra. Excellent breakfast served in A PRIORI restaurant it offered a wide selection of food, really nice, fresh and tasty. Sleek stylish water dispenser with sparkling and still options, tasty coffee, divine croissants and the omelettes are amazing. Staff are fabulous could not be more helpful and friendly. You definitely must try their breakfast. This hotel has the Wow factor, the interior design is visually appealing and guest spaces

I'll start with the positive points first: - I'll start with the positive points first - The minibar and the drinks at the bar are cheap Now the negative points they are effecting mostly the rooms: - The carpet is dirty and the rooms stink. Most probably they never changed the carpet since the hotel was build - The air conditioning was installed later. The hose to dispose the water from the air conditioner goes through a hose into the bathroom and ends above the bathroom floor. this means that the bathroom is always flooded when the air conditioning is on. this is definitely not acceptable. - The room cannot be darkened because the fabric of the curtains is very very thin and translucent. As soon as the sun rises it is not possible to sleep. In my case it was around 05:30AM when the sun came up. This point bothered me the most because I didn't get enough sleep on my business trip. I have visited the hotel Hemus regularly since 2017 when I have not been able to get a room elsewhere. in 2019 they had done major renovations, but I still don't understand what exactly was improved. the points just mentioned above have not been resolved. only the tv was exchanged for a flat screen and the bracket for the old tube tv was removed. Maybe this was the reason of renovation. I hope that someone from the hotel will read this as a general overhaul is urgently needed. Especially with the carpet and the curtains. There's no point in choosing a hotel to relax after a long meeting day and can't even sleep because of the windows that can't be darkened or the smell of the carpet that has never been replaced.