To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities4.0
Service4.1
Cleanliness4.1
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All reviews(321)
Positive reviews(292)
Reviews with photos/video(22)
Great value for money(16)
Average sound insulation(11)
Convenient parking(11)
Classy environment(10)
Perfect for business trips(8)
Easy to get around(7)
Friendly front desk staff(7)
Many dining options(4)
Negative reviews(29)
Yan Sheng
Business Queen Room
Stayed in Dec 2023
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 26, 2024
Great place to stay with. Staff is friendly and helpful. room is spacious and clean
Response from Property: 親愛的賓客您好,感謝您對南星酒店的喜愛和認同。南星酒店一直努力為旅客打造良好舒適的環境體驗,希望我們能為您的假期增添喜悦和感動。南星酒店期待您的再次入住。
low elkie
Deluxe Queen Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 12, 2024
Room is clean
Response from Property: 親愛的賓客您好,感謝您對南星酒店的喜愛和認同。南星酒店一直努力為旅客打造良好舒適的環境體驗,希望我們能為您的假期增添喜悦和感動。南星酒店期待您的再次入住。
-haohao_
Special Queen Room
Stayed in Jan 2024
Couples
9 review
5.0/5
Outstanding
Posted on Feb 18, 2024
The room is quite nice although it has no windows but it has an air purifier. There are a lot of restaurants downstairs. There is a whole street full of delicious food. The sound insulation is also very good, asdfghh
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your love and recognition of Nanxing Hotel. Nanxing Hotel has been working hard to create a good and comfortable environment experience for travelers, and we hope that we can add joy and touch to your holiday. Nanxing Hotel looks forward to your stay again
Guest User
Standard 1-bed Room
Stayed in Sep 2023
Solo travelers
37 review
5.0/5
Outstanding
Posted on Nov 11, 2023
It's not bad hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahah
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you for your love and recognition of Nanxing Hotel. Nanxing Hotel has been working hard to create a good and comfortable environment experience for travelers, and we hope that we can add joy and touch to your holiday. Nanxing Hotel looks forward to your stay again.
Anonymous User
Standard 2-bed Room
Stayed in Jan 2024
Solo travelers
4 review
1.0/5
Posted on Feb 15, 2024
The room is right above the KTV. It was so noisy that I couldn't sleep well all night and it smelled bad.
Original TextTranslated by Google
Response from Property: Hello! We have investigated the cause of the problem you reported and made improvements. Thank you for your valuable opinions. You are welcome to come to Nanxing Hotel to give us guidance.
Guest User
Special Queen Room
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 27, 2024
It was the first time I came to Anxi and I stayed at this hotel because of the good reviews. It was good and I was not disappointed. The price/performance ratio was very good. I would recommend it to my friends.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your love and recognition of Nanxing Hotel. Nanxing Hotel has been working hard to create a good and comfortable environment experience for travelers, and we hope that we can add joy and touch to your vacation. Nanxing Hotel looks forward to your stay again.
Guest User
Business Queen Room
Stayed in Dec 2023
Solo travelers
14 review
3.5/5
Posted on Jan 7, 2024
The service attitude is good, the room is clean and well cleaned. Excellent location close to the subway station. There are also many restaurants or snack bars nearby. Highly recommend this place
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your love and recognition of Nanxing Hotel. Nanxing Hotel has been working hard to create a good and comfortable environment experience for travelers, and we hope that we can add joy and touch to your vacation. Nanxing Hotel looks forward to your stay again.
Guest User
Special Queen Room
Stayed in Apr 2023
Solo travelers
7 review
2.5/5
Posted on May 22, 2023
There are no windows, damp and shaggy carpets, and no air circulation if you don't open the door. Don't order a special offer room without windows.
Original TextTranslated by Google
Response from Property: Sorry to bring you a bad check-in experience. You ordered our special windowless room. The black stains on the carpet were caused by the recent humid weather. We will arrange for staff to deal with it immediately and give the guests a comfortable and clean room. Staying environment has always been our aim, thank you for your feedback
Guest User
Standard 2-bed Room
Stayed in Mar 2023
Business travelers
1 review
1.0/5
Posted on May 3, 2023
Hygiene: boiled two pots of water, poured them out and boiled them again to drink water, and found out what the hell this was after drinking it. The problem is that people have already drunk it.
Service: KTV suddenly opened in the middle of the night, and singing suddenly started at 12:20, just on the fourth floor next door. I called the front desk to report it, and they asked us to check out and move out, and asked us to leave in the early morning. We came to take an exam, and they asked us to leave. Where can we find them in the middle of the night? No empathy, poor service attitude👎🏻, when I booked it, the page did not show that there was a KTV, otherwise I would not have booked it. I had to press that little button to find the public facilities and equipment display, who would pay attention to that. This is the first time I have encountered such a rubbish hotel🏨, I was definitely out of my mind at the time🕳
Original TextTranslated by Google
Response from Property: Sorry to bring you a bad check-in experience. Hygiene and service issues have always been issues that we attach great importance to. We will definitely hold the responsible employee accountable for the issues you reported to prevent similar things from happening again. On the day of your check-in Other guests did not report that there was a noise problem. Our room was full that day. You reported it to us six hours after check-in. At that time, there were no spare rooms for you to change, so we communicated with you the full amount. We will refund you and see if you are willing to choose another hotel. Our hotels have a lot of repeat guests and have good reviews. We will also strengthen our service management and optimize the check-in environment to give guests a better stay. Experience and thank you for your feedback
Hhongnvshi
Special Queen Room
Stayed in Jul 2023
Business travelers
13 review
1.0/5
Posted on Aug 28, 2023
Every time I extend my stay, I have to make two or three trips to swipe my card. Isn’t the front desk trained? ? ? ? Her attitude was so arrogant, as if I owed her money! ! ! !
Original TextTranslated by Google
Response from Property: Sorry to bring you a bad check-in experience. We will investigate the reasons for the problems you reported and find out which employee's service is not good enough. We will impose penalties and strengthen service training. Providing good customer service has always been our business purpose
Jianghurenchenghusiling
Business Queen Room
Stayed in Jun 2023
Travel with friends
14 review
1.0/5
Posted on Sep 27, 2023
It was terrible, the room did not match the picture, the faucet was broken, the air conditioner was broken, and there were bugs and cockroaches in the room! Extremely disgusting!
Original TextTranslated by Google
Response from Property: Excuse me! We were unable to give you a satisfactory check-in experience. We have conducted strict investigations on the issues you mentioned, and have not found the issues you mentioned for the time being. Perhaps we did not do a good job in some aspects, which is why you are so dissatisfied. First of all, I would like to apologize to you. We will strengthen the maintenance of hardware facilities and improve services, and try our best to give guests a satisfactory stay experience.
Anonymous User
Standard 2-bed Room
Stayed in Feb 2024
Other
1 review
1.0/5
Posted on Mar 6, 2024
Not satisfied, poor service attitude
Original TextTranslated by Google
Response from Property: Excuse me! We have brought you a bad check-in experience. Serving every customer well is our business purpose. If you feel that any staff member has a bad service attitude during your stay, you are welcome to complain and we will deal with it severely. Staff, thank you for your feedback. We will strengthen service training for employees again and improve service quality.
James
Special Queen Room
Stayed in Feb 2024
Business travelers
45 review
2.0/5
Posted on Apr 1, 2024
It’s okay, I won’t come back.
Original TextTranslated by Google
Response from Property: Hello! I wonder if there is anything we didn’t do well that affected your stay experience? We hope you can give us more valuable feedback so that we can continue to make progress and provide more travelers with a more comfortable stay and the best service.
Guest User
Standard 2-bed Room
Stayed in Apr 2023
Other
1 review
2.2/5
Posted on May 3, 2023
I live on the fourth floor, and the KTV is on the third floor. Didn't stop.
I live on the fifth floor, and the food stalls outside my door are still noisy until two or three o'clock.
I didn't sleep for half an hour all night.
Nervous breakdown.
Original TextTranslated by Google
Response from Property: Sorry to bring you a bad check-in experience. We have investigated the causes of the problems you reported and made appropriate solutions. Thank you for your feedback and provide guests with a comfortable and quiet check-in environment and high-quality services. Service has always been the purpose of our business
Chunziya
Special Queen Room
Stayed in Nov 2023
Travel with friends
6 review
2.0/5
Posted on Jan 1, 2024
The facilities are old and smelly.
Original TextTranslated by Google
Response from Property: Hello! Sorry to bring you a bad check-in experience. Many of our facilities are newly replaced. If you find any problems, you are welcome to give us more comments. We will definitely deal with them as soon as possible.