Earl Family Hotel (Changbai Mountain North Slope Distribution Center Erdao Baihe)

Earl Family Hotel (Changbai Mountain North Slope Distribution Center Erdao Baihe) Reviews

Earl Family Hotel (Changbai Mountain North Slope Distribution Center Erdao Baihe)

二道白河镇池北大街东上轩美人松B5号楼, Antu, Jilin, ChinaSee Hotel Details
Earl Family Hotel (Changbai Mountain North Slope Distribution Center Erdao Baihe)
Earl Family Hotel (Changbai Mountain North Slope Distribution Center Erdao Baihe)Earl Family Hotel (Changbai Mountain North Slope Distribution Center Erdao Baihe)Earl Family Hotel (Changbai Mountain North Slope Distribution Center Erdao Baihe)
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Guest Reviews

9.5/10
Outstanding
343 review
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(343)
Positive reviews(335)
Reviews with photos/video(116)
Offers pick-up/drop-offs(33)
Large rooms(33)
Friendly front desk staff(25)
Well decorated(13)
Perfect for kids(8)
Tasty food(8)
Easy to call taxis(7)
Close to scenic area(7)
Negative reviews(8)
Guest User
Gazing Skyward Duplex Peaceful Double Bed Room (Smart Home + Private Screen Cast + Smart Toilet + Zero Pressure Mattress)
Stayed in Nov 2024
Couple
9 review
10/10
Outstanding
Posted on Dec 8, 2024
The smart hotel really has smart rooms where Chinese voice commands are used with XiaoDu. Everything in the room are clean, new and well designed. The reception ladies are all friendly and professional, with one of them especially helpful. They have drivers who can send the guests to nearby places such as the breakfast places and railway station (5mins away). This hotel is centrally located in Antu town. Some rooms provide fruits every day which is much needed for me. Laundry service is provided too upon request.
Response from Property: Xiaobai, nature, comfort, and a fresh living environment. We believe in treating guests as family, providing meticulous service, and being warm hotel. Friends, if you like it, please recommend it to your friends and family to come to Xiaobai and experience the most considerate service
Guest User
Gazing Skyward Duplex Family Room (Smart Home + Projection + Smart Toilet + Zero Pressure Mattress)
Stayed in Nov 2024
Traveling with friends
6 review
10/10
Outstanding
Posted on Dec 22, 2024
I had a good experience after staying for two days👍🏻The room is spacious and clean, the breakfast is really good, the auntie's cooking is particularly delicious, I really want to comment on the service attitude, it's really good, the lady at the front desk is so patient, she answers all questions, and is meticulous. The guy who picked me up at the station was also very enthusiastic. I will come again next time.
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Response from Property: Hello, thank you very much for your detailed review. I am very happy to receive your love! Thank you for your satisfaction with our room. We always stand from the customer's perspective and consider every detail for you. Looking forward to seeing you again, uncle!
Guest User
Spring Mountain Desiring Sunlight Double Bed Room (Smart Home + Private Screen Cast + Smart Toilet + Zero Pressure Mattress)
Stayed in Nov 2024
Couple
1 review
10/10
Outstanding
Posted on Dec 17, 2024
Although I didn’t see Tianchi, I stayed there for three days but it was very comfortable. The service attitude of the service staff was very good and the aunt cleaned it very well. I will come again next time. The tickets for the activities booked by the hotel are also very cheap, which is good 🙂
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Response from Property: Thank you very much for your strong support and love for Xiaobo. Every traveler hopes to have a harbor where they can occasionally dock. We try our best to provide a life so that you just live somewhere else instead of drifting on the journey. We look forward to having the honor of serving you again.
Guest User
Featured Smart Room (Double Bed)
Stayed in Oct 2024
Couple
1 review
10/10
Outstanding
Posted on Dec 1, 2024
A store with very good service. I came from the south and felt the enthusiasm of the northeast. The room facilities are complete and the bedding is clean. I will come back next time. The location is very good. It is in the center. It is convenient to go anywhere. Taxi is also very fast. Free pick-up from the station. not bad
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Response from Property: On the journey, there is always unexpected warmth. Here, satisfaction is just expectation, and touching and surprise are the directions we have always pursued. Thank you for your review. We hope to be with you all the time on Xiaobo Road.
Anonymous User
Gazing Skyward Duplex Family Room (Smart Home + Projection + Smart Toilet + Zero Pressure Mattress)
Stayed in Oct 2024
Family
1 review
10/10
Outstanding
Posted on Nov 22, 2024
At first I wanted to stay in a chain hotel, like All Seasons Orange. I finally chose this hotel because it has a three-bed family room, so three adults and three children could fit into one room. When I came to the hotel, I felt that the environment was very good. The lobby was warm and comfortable, and the decoration was very new. There was no decoration smell. The room was a duplex room with a loft and stairs. The children loved it. The most important thing is that the beautiful lady at the front desk is very enthusiastic. Seeing that we couldn't find a car with our children and luggage, she even helped us find a car to go to the Xipo Hotel. I felt the warm-heartedness of the Northeast people. In short, although this hotel is not a chain, I think it is no worse than a chain. I will consider staying here next time I come to Erdaobaihe🌹
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Response from Property: Xiaobo has a natural, comfortable and fresh living environment. We believe in treating guests as relatives and provide meticulous services. It is a warm hotel. Friends who like it will recommend it to their relatives and friends to come to Xiaobo to experience the best. Attentive service~
Guest User
Spring Mountain Desiring Sunlight Double Bed Room (Smart Home + Private Screen Cast + Smart Toilet + Zero Pressure Mattress)
Stayed in Jun 2024
Couple
7 review
10/10
Outstanding
Posted on Jul 4, 2024
Facilities: novel, modern decoration style, no smell of paint, calling robot can automatically turn on and off lights, air conditioners, curtains, etc. Hygiene: The room is clean and tidy, and the toilet is smart. Environment: Not in the downtown area, but within walking distance of the starting price, it is very convenient to travel. Service: The boss is enthusiastic. When I arrived in Erdaobaihe Town, I was not familiar with the road conditions, so I called and came out to pick him up.
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Response from Property: Thank you for your review. Your words sometimes encourage us and sometimes remind us. While we are happy, we also feel a little bit of pressure. I am glad that you can give us such a pertinent evaluation after checking in, but this is also a reflection on our work. A spur. Thank you again for your review and we look forward to your next stay.
Guest User
Fall In Love Ultimate Joy Twin Room (Smart Home + Private Screen Cast + Smart Toilet + Zero Pressure Mattress)
Stayed in Jun 2024
Family
9 review
5.0/10
Posted on Jul 24, 2024
The room hardware can also have smart devices, except that the smart devices are about the same level as Hanting. But the service is average, and the good reviews are most likely to be negative. The location of the hotel is relatively remote. There are no places to eat around. There are two restaurants nearby, but I didn't go there. I don't know how. The other closest places to eat are about 1.5 kilometers away. When we checked in, we asked the waiter to recommend a unique and delicious place and asked us to put down our luggage. After asking again, we were asked to put down our luggage and come down to talk to us. I didn't understand why we had to put down our luggage and talk to us again. The air conditioner in the room was adjusted to 3 levels. I felt the wind was too strong so I turned it down one level. However, after staying there for about 2 hours, I felt a little hot again because the room temperature reached 27 degrees and the temperature was set to 21 degrees. I wanted to open the window to let in the wind outside, but the machine made a loud roar. Call the front desk and a waiter will come over and take a look. The first thing the waiter did when he came in was to close the window. I asked why it was so noisy. The waiter said that there were guests using hot water so there was noise. It stopped after 10pm. Later I found out that the noise had always been there. I asked if the air conditioner was not working and it was noisy outside. Can I change the room tomorrow? Because I had booked for 3 nights, the waiter told me that she did not have the right and wanted to see their manager. Then she asked me to call their manager myself. . I called the manager, who kept emphasizing to me that they were central air conditioners, not home air conditioners, and that they had to be set to the snowflake sign (I heard the waiter next to me saying that I had set the heating). Well, after staying in hotels so many times, I can't tell the difference between heating and cooling. Before I finished speaking, the manager planned to hang up on me. Their air conditioner needs to be set to 0 degrees Celsius and the wind speed to 3 bars to be effective. It is indeed different from other hotel air conditioners. In other hotels, the central air conditioner needs to be set to 21 degrees Celsius and the wind speed to 1 bar to be effective.
Original TextTranslated by Google
Response from Property: First of all, we apologize for your unsatisfactory accommodation experience. We have solved your dissatisfaction in the hotel for you, but it is your right to leave a negative review. We also want to explain it positively. First of all, you are not able to recommend the hotel to you. I'm sorry to comment on which hotel to eat at. Recommending a hotel to you is not within the scope of hotel services. As for the air conditioning problem, we have also solved it for you. There are four guests in your room, and you will definitely feel hot with two extra quilts. The air conditioning We also adjusted the temperature for you in a timely manner, and the hotel also promised to adjust your room for you the next day if the air conditioner still doesn't work. The next day we sent you a WeChat message to ask you about the air conditioner. You said there was no problem. You said that this is a good review. It's too one-sided. Please don't mislead other guests. All reviews in our hotel are actual feedback from real guests. Another reason for your very dissatisfied review is that we were unable to provide you with free delivery service. , but our store can only provide free pick-up service. We have already provided it for you for free. Your request is really beyond the scope of our store's services. We sincerely apologize to you for this.
Guest User
Featured Smart Room (Double Bed)
Stayed in Mar 2024
Couple
2 review
4.0/10
Posted on Apr 6, 2024
I booked a hotel for a newly opened hotel. You can believe that the toilet head was dripping with yellow water for the whole night. My wife fell asleep and I couldn't do it. I had to use the room opposite to use the toilet. I didn't expect to shower with hot and cold water while dressing backwards. The service attitude is pretty good and I’m too lazy to argue.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay. We are really sorry for bringing you a bad stay experience. Since the hotel is currently in the trial operation stage, we will also solve the problems you reported as soon as possible. You said the bathroom was dripping. We changed rooms for you, but without your consent, we temporarily provided you with a washing space in the room closest to you. I believe you are also a generous person and gave us a chance to make corrections. I will learn from this experience in the future. Lessons learned, we will continue to work hard to optimize our services. We also hope that you will accept my sincere apology. Next time you come over, we will give you a new and surprising stay experience~
Guest User
Featured Smart Room (Double Bed)
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 23, 2025
此次入住伯爵世家酒店很滿意,房間非常寬敞,讓人感到十分舒適。房間的裝修非常精緻,床鋪非常舒適,讓人能夠享受到高質量的睡眠。酒店內的設備非常齊全,還有洗衣機,烘乾機方便我們隨時清洗衣物,早餐很豐盛,熱熱呼呼的現煮的麪條體現當地特色,黃麪條還是第一次吃哦,每一位工作人員都十分熱情,解決了我們旅途中所有的問題,點贊👍
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okyun1119
Gazing Skyward Duplex Family Room (Smart Home + Projection + Smart Toilet + Zero Pressure Mattress)
Stayed in Jun 2025
Family
28 review
9.5/10
Amazing
Posted on Jul 20, 2025
入住當天得知天池關閉,導致第二天的天池門票訂不到了,不得已改訂了第三天的下午門票,幸虧定了兩晚的房間,不然長白山白來了。第二天行程就改去延吉吃吃吃,第三天一直下雨,直到換成小巴車上天池前,天池還是不可見狀態,等下了小巴車,前面的遊客説現在天池可以看見,霧已散了,遂加開步伐,雨中的天池看着也很通透,總算沒白來! 定的複式房,住的沒問題,床都很大很舒服,牙刷牙膏質量不錯,就是人多了以後一個衞生間有點不夠用,衞生間也很緊湊。 早餐地方不大,人不少,菜品一般般,還好有面和餛飩,連住兩天沒有變化
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Guest User
Featured Smart Room (Double Bed)
Stayed in Jun 2025
Family
4 review
10/10
Outstanding
Posted on Jul 9, 2025
這次入住體驗太棒了!酒店環境優雅,房間乾淨整潔,床品舒適,一覺睡到自然醒。前台服務熱情周到,入住流程高效便捷。早餐種類豐富,味道也很贊。位置便利,周邊吃喝玩樂都很方便。性價比超高,下次還會選擇這裏,強烈推薦給朋友們!
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Guest User
Fall In Love Memory Twin Room (Smart Home + Private Screen Cast + Smart Toilet + Zero Pressure Mattress)
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 12, 2025
酒店挺新的,房間設計的很温馨,打掃的乾淨整潔,全屋智能家居,酒店有接站服務,我們下了高鐵聯繫酒店酒店就馬上給安排車接送了,老版很熱情,給我們推薦了一家地道好吃的飯館,店裡服務也很好,離高鐵站和長白山北坡景區都不遠,離雲頂市集也不遠,打車也很方便,真心推薦
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Lixiaolanhii
Fall In Love Memory Twin Room (Smart Home + Private Screen Cast + Smart Toilet + Zero Pressure Mattress)
Stayed in Jun 2025
Traveling with friends
27 review
10/10
Outstanding
Posted on Jul 7, 2025
父母一行六人出行,第一站是長白山,攻略都推薦住在二道白河鎮附近,就選擇伯爵世家,他們説酒店很不錯,性價比也很高,老闆很好很熱情,為他們推薦附近的美食等等。本來定2號去天池,結果遇到颳風,天池關閉,試試約在了3號,隨緣能不能看到,結果運氣不錯,看到天池全貌,也吃了温泉雞蛋。出行很滿意,謝謝酒店的熱情服務。
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Guest User
Fall In Love Ultimate Joy Twin Room (Smart Home + Private Screen Cast + Smart Toilet + Zero Pressure Mattress)
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 29, 2025
走G331孩子第一次訂酒店訂就訂伯爵世家,很棒,一看老闆還是想做好酒店,智能化,酒店五金配件都是箭牌,堪比五星,真的比我去海南亞特蘭斯一晚2000的酒店還舒適,紙巾也很好,細節滿滿, 免費停車,孩子一直催我給好評,長白山一趟特別滿意住宿,也是第一次住酒店評價這麼多字,希望再接再厲下次再來泡温泉還住你家
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6/7
Mengliren015
Fall In Love Memory Twin Room (Smart Home + Private Screen Cast + Smart Toilet + Zero Pressure Mattress)
Stayed in Jun 2025
Family
23 review
10/10
Outstanding
Posted on Jul 15, 2025
環境不錯,附近有公園,散步休閑放鬆心情都不錯,吃飯有點不方便,要點外賣,離長白山北景區門口有3公里,打車也方便(電話直接撥572999)。
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