Lavande Hotel (Anshun West High-speed Railway Station) Reviews

Response from Property: 尊敬的客人，非常抱歉給您帶來了如此糟糕的住宿體驗，對於衞生問題和吸煙管理的疏漏，我們深感愧疚。我們已經立刻核查了相關情況，將對所有客房進行全面深度清潔，徹底清除衞生死角和異味，並加強對吸煙行為的管理，增設無煙區標識和禁煙提醒，杜絕煙頭亂扔的情況。您的反饋對我們來説至關重要，懇請給我們一個改進的機會。如果您方便，歡迎私信我們具體入住訊息，我們希望能有機會彌補此次的不愉快。再次向您致以誠摯的歉意。

Response from Property: 尊敬的客人： 非常抱歉給您帶來了如此糟糕的住宿體驗，對於房間衞生、吸煙問題以及蟲害等情況，我們深感愧疚和自責，這完全不符合我們的服務標準。針對您反饋的問題，我們已立即展開全面排查：會馬上對所有房間進行徹底清潔消毒，重點處理蟲害問題，並嚴格劃分無煙區域，加強巡查和管理，杜絕隨意丟棄煙頭的現象。我們明白這次的失誤讓您失望了，誠摯希望能有機會彌補。若您方便，可私信我們具體入住訊息，我們會安排專人跟進處理，也願意為您提供合理的補償。再次為給您帶來的困擾致歉，懇請您能再給我們一次改進的機會。

Response from Property: 非常抱歉您在無煙房聞到了煙味，這確實是我們工作的疏忽，讓您的住宿體驗打了折扣，我們真心感到抱歉。我們已經立刻安排客房部對房間進行深度清潔和專業除味處理，並且會加強對所有無煙房的日常檢查，杜絕這類情況再次發生。為了表達我們的歉意，我們願意為您下次入住時提供免費房型升級，或者贈送雙人早餐，希望能讓您感受到我們改進的誠意。感謝您的反饋，這對我們提升服務很重要，也懇請您能再給我們一次服務的機會。

Response from Property: 尊敬的客人，非常感謝您的高度評價！能為您提供舒適便捷的入住體驗，我們深感榮幸。期待您的下次光臨，屆時我們會為您準備當地特色小禮物，盼與您重逢！

Response from Property: 尊敬的賓客：您好！感謝您選擇麗楓酒店貴州安順西高鐵站店，酒店屬於錦江集團旗下的中高端品牌，以服務為中心，重視每一位客人的入住感受。房間佈置合理舒適，房間有迷你小冰箱和空氣凈化器，乾濕分離的衞生間和淋浴間既貼心又方便，交通也很便利是出差和旅遊的首選，全體員工期待您的再次光臨！

Response from Property: 尊敬的賓客您好！非常開心地得知您能度過一次美妙的入住體驗。同時非常感謝您將在酒店點點滴滴的體驗，以文字的形式分享給到我們！酒店為客人量身定製“慕思”床墊集合了豪華大氣的元素，精準承託和柔和響應給賓客帶來猶如在雲端中的睡眠體驗。您對我們真心的肯定和認可，也讓我們更加堅定了自己作為一名酒店人的服務信念，我們將以“貼心”的理念為服務宗旨，為給您帶來温暖便利的出行住宿體驗！

Response from Property: Dear guests: Hello! Thank you very much for choosing to stay in our hotel and for reporting the room cleaning issues during your extended stay. We are deeply sorry for the inconvenience caused to you. We have immediately informed the housekeeping team of the situation you mentioned, and will immediately strengthen internal training and optimize the renewal cleaning process to ensure that every guest can enjoy a clean and tidy living environment when they extend their stay. At the same time, we will also remind the front desk and housekeeping colleagues that if guests need to extend their stay, they can communicate the cleaning time in advance to avoid omissions. Thank you again for your valuable suggestions, which is an important opportunity for us to improve our services. If you still have any needs, please feel free to contact us and we will do our best to solve them for you. We look forward to providing you with better services again and wish you a happy life!

Response from Property: Dear guest, thank you very much for choosing to stay in our hotel and taking the time to share your experience! We are honored to upgrade you to a family room where you can enjoy the spaciousness and tranquility. Creating a comfortable resting place for every guest is our pursuit, and your satisfaction is the greatest recognition for us. We look forward to continuing to provide you with quality services in the days to come and wish you a happy life!

Response from Property: Dear guests: Hello! Thank you for choosing Lavande Hotel Guizhou Anshun West High-Speed ​​Railway Station Branch. The hotel belongs to the mid-to-high-end brand of Jinjiang Group. It is service-centered and attaches great importance to every guest's stay experience. The room layout is reasonable and comfortable. It has a mini refrigerator and an air purifier. The toilet and shower room with separate dry and wet areas are considerate and convenient. The transportation is also very convenient. It is the first choice for business trips and tourism. All the staff look forward to your visit again!

Response from Property: Dear guest: Hello, thank you for choosing Lavande Hotel Guizhou Anshun West High-Speed ​​Railway Station Branch. We are very sorry that we were not able to give you a satisfactory experience this time. We feel deeply guilty. Thank you for supervising our service work. Regarding your feedback, we will implement rectifications one by one. We also look forward to your coming to our hotel again and wish you a happy life!

Response from Property: Thank you for your stay experience and your evaluation of Xiaoli. I believe that our service has made you feel satisfied. Lavande Hotel advocates friend-style service, treating each other honestly and helping each other like close friends. Whether treating partners or friends, they are all equally enthusiastic and simple! Serving every customer with heart, we will continue to work hard to continuously improve our services. Thank you again for your recommendation. We will strive to make our services the best. Looking forward to your next stay~~ Xiaoli will definitely try her best to get your five-point praise next time!

Response from Property: Dear guests: Hello! Thank you for choosing Lavande Hotel Guizhou Anshun West High-Speed ​​Railway Station Branch. The hotel belongs to the mid-to-high-end brand of Jinjiang Group. It is service-centered and attaches great importance to every guest's stay experience. The room layout is reasonable and comfortable. It has a mini refrigerator and an air purifier. The toilet and shower room separated from wet and dry are considerate and convenient. The transportation is also very convenient. It is the first choice for business trips and tourism. All the staff look forward to your visit again!

Response from Property: Dear guests: Hello! Thank you for choosing Lavande Hotel Guizhou Anshun West High-Speed ​​Railway Station Branch. The hotel belongs to the mid-to-high-end brand of Jinjiang Group. It is service-centered and attaches great importance to every guest's stay experience. The room layout is reasonable and comfortable. It has a mini refrigerator and an air purifier. The toilet and shower room separated from wet and dry are considerate and convenient. The transportation is also very convenient. It is the first choice for business trips and tourism. All the staff look forward to your visit again!

Response from Property: Dear guests: Hello! Thank you for choosing Lavande Hotel Guizhou Anshun West High-Speed ​​Railway Station Branch. The hotel belongs to the mid-to-high-end brand of Jinjiang Group. It is service-centered and attaches great importance to every guest's stay experience. The room layout is reasonable and comfortable. It has a mini refrigerator and an air purifier. The toilet and shower room separated from wet and dry are considerate and convenient. The transportation is also very convenient. It is the first choice for business trips and tourism. All the staff look forward to your visit again!