We’ve been travelling around France for a number of weeks now and have stayed at numerous Novotel, most of which have been very good. However I have to say that this is by far the worst one we’ve stayed in. Frankly, whoever the Manager is clearly doesn’t care about this hotel. Time for a change? Firstly, the location is poor, as has been reported in many reviews. The hotel borders the railway lines, and it really doesn’t matter how much double glazing you put on the room windows, it doesn’t drown out the incessant rumbling of trains. Staff - restaurant staff are pretty good and try their best to offer decent customer service, so well done to them. The front desk staff however leave a lot to be desired. The hotel seems to of adopted a ‘we’re young and hip vibe’, and as a result the youngsters on reception really don’t seem to care very much about their job. Smiling and good customer attentiveness seems lost on this lot, it’s more ‘why are you inconveniencing me by asking questions’ type of vibe. If that’s the vibe the manager is trying to create then he/she has been very successful. Gym - truly shocking, filthy dirty and covered in dust, some of the worst gym equipment I’ve ever seen with many pieces completely out of action. Rooms - tired. A vain attempt to jazz them up in recent years that has failed miserably. The whole building looks tired, dirty and it need of demolition if I’m honest. Cafe - two things must be true; firstly there must be a university nearby and secondly there must be free wifi. The result is that the cafe is absolutely packed with students using the free wifi all day and ordering a coffee every eight hours. The result is that hotel guests have nowhere to sit and service is pretty much non existent. Once you do get some service you have to pay for things almost immediately, perhaps given that students are poor payers of their bills? Either way it’s a truly terrible experience. Summary - avoid if you can, one of the worst Novotel in the stable.
Excellent
118 Reviews