Virgin Hotel Radisson, Yinrun Town, Anji Guest Reviews
4.3/5
2871 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.3
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Positive reviews(2729)
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Convenient location(567)
Friendly front desk staff(364)
Perfect for kids(314)
Close to amusement park(291)
Classy environment(269)
Tasty food(71)
Has facilities for children(53)
Nice toiletries(31)
Negative reviews(142)
Cerezas
Standard Double Room
Stayed in Jul 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 12, 2024
This is the perfect hotel for a weekend getaway in the hello kitty park❤️! The front desk staff were super efficient, friendly, pleasant and helpful. The hotel is clean and has all the toiletries we needed. Would recommend this hotel to friends!
Response from Property: 親愛的朋友:您好!您的滿文好評真的讓我們十分感動,正是有了您的肯定我們才對未來更加期待與努力,您的讚美與好評就像是秋天田野裏的稻穗那樣珍貴,帶給我們心靈上的財富與希望,酒店全體員工會滿懷期待地等候與您的再次相遇,祝您開開心心每一天!
宁蔚
Standard Double Room
Stayed in Oct 2024
Couples
3 review
4.0/5
Very Good
Posted on Dec 14, 2024
This hotel was decent, being near the Hello Kitty park and for a good price. It's only a very short walk away. However it is very tired and outdated. The lobby is lovely and well decorated, but the rooms have definitely seen better days. It feels as though it's been worn down.
The hotel staff were quite helpful but maybe not the best with foreigners. We felt embarrassed having bad Chinese but they were still willing to help. The food was alright, not the best breakfast selection but it was tasty. I'd recommend staying here for one night if you're going to the park.
The nearby "Angel Town" had really interesting architecture and some good restaurants, so I'd recommend visiting there if you're in the area.
Response from Property: 謝謝您的高度評價,您的滿意就是對我們最大的鼓勵,很榮幸我們的服務能得到您如此高的評價,我們將繼續維持這份熱情,真摯地為客人服務!期待您的再次光臨!
Guest User
Standard Room (2 beds)
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Great location, short walk from Hello Kitty Land. Lobby has a small store that sell Hello Kitty merch and also a kids play area. The in building restaurant is very good!
Response from Property: 尊敬的客人,看到您如此高的評價,我們滿心歡喜!我們始終致力於為每一位客人提供優質的設施、整潔的衞生和舒適的環境,您的認可就是對我們最大的褒獎。期待您再次入住,我們將繼續努力,為您保持這份美好!
Majid
Cartoon Family Friendly Room - with View
Stayed in Jun 2023
Family
20 review
3.5/5
Posted on Jul 9, 2023
The hotel is close to Hello Kitty Park and you can walk.
Response from Property: 尊敬的客人您好,沒能給您帶來良好的入住體驗深感抱歉!您的評價對我們非常重要,會激勵我們給客人完美入住體驗的道路上再接再厲。雖然不能彌補您旅程的確實,安吉是個很美的城市,希望不要影響您對城市的印象遊玩的心情。祝您生活愉快,如有機會希望您再次下榻見證我們的進步
Guest User
Cartoon Family Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 20, 2024
I took my children to HELLO KITTY Park and booked a cartoon family room in this hotel. The room was pink and tender, and my children loved it. The hotel staff are very enthusiastic and the service from Xiao Hu at the front desk is very good. There are also amusement facilities in the hotel lobby, and the children had a lot of fun.
Original TextTranslated by Google
Response from Property: 尊敬的客人,看到您如此高的評價,我們滿心歡喜!我們始終致力於為每一位客人提供優質的設施、整潔的衞生和舒適的環境,您的認可就是對我們最大的褒獎。期待您再次入住,我們將繼續努力,為您保持這份美好!
Xiaoxiaotao
Standard Room (2 beds)
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 18, 2024
The lady is very nice! We originally booked a twin bed, but we were directly upgraded to a pink family room. We can also see the Hello Kitty Hotel from the outside🏰!
Art room tidying and cleanliness! Complete toiletries!
Original TextTranslated by Google
Response from Property: 親愛的客人,感謝您如此暖心的評價!能成為您旅途中温暖的港灣是我們的榮幸,您的推薦是對我們最大的支持,期待再次與您相遇。
Guest User
Cartoon Family Room
Stayed in Sep 2024
Family
5 review
4.2/5
Very Good
Posted on Oct 7, 2024
Xiao Hu's service at the front desk is very good🌟The moment you step into the hotel, you feel like you have entered a whole new world.
It would be better if the drainage can be done well
When I was taking a shower, the water suddenly got clogged.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,感謝您對酒店小胡的肯定,期待再次光臨,祝旅途愉快!
Biiiiijusheng
Cartoon Room (2 beds)
Stayed in Sep 2024
Family
8 review
2.0/5
Posted on Oct 4, 2024
It's a very old hotel. The corners of the room we stayed in were rotten. Can't repairs be done on such a small place? Even with the Radisson sign, the service is not up to standard. There is also breakfast. The place is really small and crowded, and the carpets are very dirty.
Original TextTranslated by Google
Response from Property: 感謝您如此細緻的點評分享,很抱歉此次入住未能完全達到您的期望。關於您提及的每 一條寶貴的建議我們都將分享至酒店管理層,從細微處發現不足,保持好的方面,改進 不足。我們始終追求為賓客打造完美的入住體驗,相信在您下次入住時會有全新的體驗, 誠邀您的再次到來。
Guest User
Cartoon Room (2 beds)
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 27, 2024
very good
Hygiene: Excellent
Environment: very good
Service: very good
Original TextTranslated by Google
Response from Property: 尊敬的客人,看到您如此高的評價,我們滿心歡喜!我們始終致力於為每一位客人提供優質的設施、整潔的衞生和舒適的環境,您的認可就是對我們最大的褒獎。期待您再次入住,我們將繼續努力,為您保持這份美好!
Liuliuliurong
Standard Double Room
Stayed in Jul 2024
Family
12 review
1.0/5
Posted on Aug 24, 2024
It was really dirty, with hair, blood stains, mold, dirt, dust, and the hygiene was in a complete mess!
The room was old and shabby, cracked and moldy everywhere!
The hotel lobby restaurant is a mess, and there are not many breakfast options. There are so many people eating breakfast that it feels like a war! Basically rely on grabbing!
No service at all!
A hotel in this situation really refreshes your outlook!
Original TextTranslated by Google
6/8
Response from Property: We are very sorry to hear that you had such an unpleasant experience at our hotel, which was completely inconsistent with our service standards and expectations. We sincerely apologize for the cleanliness, mold, strong smell and breakfast room issues in the room. This is a serious oversight on our part, which has caused you great inconvenience and distress. We will immediately arrange relevant personnel to thoroughly clean up and rectify these problems, strengthen health management and supervision, and ensure that this kind of situation will not happen again. At the same time, we will criticize and train relevant staff to improve their service awareness and sense of responsibility. Once again, I would like to sincerely apologize for the bad experience I have brought you and hope for your understanding. We will work hard to improve and look forward to providing you with better services in the future.
Oyue。
Cartoon Deluxe Room (Double bed)
Stayed in Jun 2024
Family
1 review
1.5/5
Posted on Jul 14, 2024
I temporarily decided to spend one more day in Anji. Seeing that it was not far from my location, I decided.
The price for a child's room is 475. This price is not cheap. I was very disappointed after going to the hotel. At this price in a small county town, the environment is really bad. The lobby is messy, and the elevator entrance has to pass through the guest rooms on the first floor. The elevator is very small and the room is not bright at all. It's okay at first glance, but you can't tell if you look closely, the carpet is extremely dirty! The sheets smell too! In the children's room, the toiletries are in a two-in-one jar on the wall, not individual bottles, and I don't know how to use them anyway!
The breakfast in the hotel is also very perfunctory. Overall, whoever stays here will regret it. The only advantage is that it is not far from the paradise. If you want to play in the park, I advise you to spend an extra 300 yuan to stay in the castle. It will really feel much better! ! ! ! I regretted so much that I stayed here for just one night and ran away quickly. The staff was crazy about asking for positive reviews! It’s such a shame that the price/performance ratio is so bad!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Radisson Vega Hotel and taking the time to share your stay experience. We are sorry that this stay did not bring you a satisfactory accommodation experience. On behalf of the hotel, we would like to express our deep apologies to you. The problem has been reported to the relevant departments, and I met you at the beginning, just like returning from an old friend. The hotel provides a home-away-from-home service, where guests are treated like family members, treated with honesty, warmth and simplicity! We serve every guest with heart, and more services are waiting for you to explore in detail! I hope you will always choose Radisson Vega Hotel in the future to see if we can do better. Guest satisfaction is our eternal pursuit. We will continue to improve our service levels and strive to provide better services. We would like to express our sincere apologies to you again. All the staff of Radisson Vega Hotel look forward to your next visit! !
Guest User
Cartoon Deluxe Room (Double bed)
Stayed in Apr 2024
Family
3 review
4.7/5
Amazing
Posted on May 13, 2024
The room is pink and tender, full of girlishness
The hotel environment is very good and very quiet at night
The front desk service is very good, very patient and friendly
The breakfast variety is rich, and the children's plate is very cute
Original TextTranslated by Google
Response from Property: Thank you for your praise. The hotel has free parking. We are honored by your affirmation. We hope that every guest can feel our sincere heart through meticulous service and warm and comfortable environment. Beautiful things are eternal joy. We must not forget our original intention. We wish you a happy life and look forward to seeing you again next time!
Wutongyouyou
Cartoon Family Room
Stayed in Apr 2024
Family
1 review
3.7/5
Posted on May 12, 2024
1. Although the room is compact, it is not depressing. The facilities in the room are indeed old.
2. The room is clean and the breakfast is quite rich.
3. The window screens in the room are covered with dust and need to be cleaned frequently.
4. It is a five-minute walk to Kitty Park, which is very convenient.
Original TextTranslated by Google
Response from Property: 尊敬的顧客您好!謝謝您的寶貴意見!我們一定檢討自己做的不足的地方並積極改正。 儘量達到您的滿意,歡迎監督!謝謝!
Zhangzhengwei
Standard Double Room
Stayed in Apr 2024
Family
5 review
2.5/5
Posted on May 5, 2024
The sanitation department is too good, the room is dusty and the facilities are old. The exhaust fan in the bathroom does not work. The price-performance ratio is too low.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Radisson Vega Hotel and taking the time to share your stay experience. We are sorry that this stay did not bring you a satisfactory accommodation experience. On behalf of the hotel, we would like to express our deep apologies to you. The problem has been reported to the relevant departments, and I met you at the beginning, just like returning from an old friend. The hotel provides a home-away-from-home service, where guests are treated like family members, treated with honesty, warmth and simplicity! We serve every guest with heart, and more services are waiting for you to explore in detail! I hope you will always choose Radisson Vega Hotel in the future to see if we can do better. Guest satisfaction is our eternal pursuit. We will continue to improve our service levels and strive to provide better services. We would like to express our sincere apologies to you again. All the staff of Radisson Vega Hotel look forward to your next visit! !
Wangxiaoyang1117
Cartoon Family Room
Stayed in Apr 2024
Family
8 review
5.0/5
Outstanding
Posted on May 5, 2024
The area is not big, the bed is very comfortable, the service of the lady at the front desk is very good, and I was given a badge. It is close to the park. I will choose this place again. The parent-child room is a bit expensive during the holidays. The breakfast is satisfactory. It is suitable for self-driving
Original TextTranslated by Google
Response from Property: Dear guests, hello! Welcome to our hotel! Thank you for your comments on the hotel! We will work hard to provide good service and satisfy our guests. Welcome to visit us again!