Virgin Hotel Radisson, Yinrun Town, Anji

Virgin Hotel Radisson, Yinrun Town, Anji Reviews

Virgin Hotel Radisson, Yinrun Town, Anji

No.3 Tianshi Avenue, Anji, Zhejiang, ChinaSee Hotel Details
Virgin Hotel Radisson, Yinrun Town, Anji
Virgin Hotel Radisson, Yinrun Town, AnjiVirgin Hotel Radisson, Yinrun Town, AnjiVirgin Hotel Radisson, Yinrun Town, Anji
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Guest Reviews

8.7/10
2986 review
Verified reviews
Location8.8
Amenities8.6
Service8.7
Cleanliness8.8
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All reviews(2986)
Positive reviews(2833)
Reviews with photos/video(701)
Convenient location(582)
Perfect for kids(463)
Friendly front desk staff(386)
Close to amusement park(286)
Classy environment(276)
Tasty food(67)
Has facilities for children(54)
Nice toiletries(32)
Negative reviews(153)
Cerezas
Standard Double Room
Stayed in Jul 2024
Family
10 review
10/10
Outstanding
Posted on Aug 12, 2024
This is the perfect hotel for a weekend getaway in the hello kitty park❤️! The front desk staff were super efficient, friendly, pleasant and helpful. The hotel is clean and has all the toiletries we needed. Would recommend this hotel to friends!
Response from Property: 親愛的朋友:您好!您的滿文好評真的讓我們十分感動，正是有了您的肯定我們才對未來更加期待與努力，您的讚美與好評就像是秋天田野裏的稻穗那樣珍貴，帶給我們心靈上的財富與希望，酒店全體員工會滿懷期待地等候與您的再次相遇，祝您開開心心每一天!
宁蔚
Standard Double Room
Stayed in Oct 2024
Couple
3 review
8.0/10
Very Good
Posted on Dec 14, 2024
This hotel was decent, being near the Hello Kitty park and for a good price. It's only a very short walk away. However it is very tired and outdated. The lobby is lovely and well decorated, but the rooms have definitely seen better days. It feels as though it's been worn down. The hotel staff were quite helpful but maybe not the best with foreigners. We felt embarrassed having bad Chinese but they were still willing to help. The food was alright, not the best breakfast selection but it was tasty. I'd recommend staying here for one night if you're going to the park. The nearby "Angel Town" had really interesting architecture and some good restaurants, so I'd recommend visiting there if you're in the area.
Response from Property: 謝謝您的高度評價，您的滿意就是對我們最大的鼓勵，很榮幸我們的服務能得到您如此高的評價，我們將繼續維持這份熱情，真摯地為客人服務!期待您的再次光臨!
Guest User
Standard Room (2 beds)
Stayed in Jun 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Aug 18, 2024
Great location, short walk from Hello Kitty Land. Lobby has a small store that sell Hello Kitty merch and also a kids play area. The in building restaurant is very good!
Response from Property: 尊敬的客人，看到您如此高的評價，我們滿心歡喜!我們始終致力於為每一位客人提供優質的設施、整潔的衞生和舒適的環境，您的認可就是對我們最大的褒獎。期待您再次入住，我們將繼續努力，為您保持這份美好!
Majid
Cartoon Family Friendly Room - With View
Stayed in Jun 2023
Family
20 review
7.0/10
Posted on Jul 9, 2023
The hotel is close to Hello Kitty Park and you can walk.
Response from Property: 尊敬的客人您好，沒能給您帶來良好的入住體驗深感抱歉！您的評價對我們非常重要，會激勵我們給客人完美入住體驗的道路上再接再厲。雖然不能彌補您旅程的確實，安吉是個很美的城市，希望不要影響您對城市的印象遊玩的心情。祝您生活愉快，如有機會希望您再次下榻見證我們的進步
Guest User
Standard Double Room
Stayed in Mar 2025
Business traveler
17 review
10/10
Outstanding
Posted on Apr 18, 2025
Yuanbao service satisfaction ✌️
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for taking the time to comment for us. We will welcome guests from all directions with more enthusiastic and thoughtful service and look forward to your visit again! I wish you a happy life!
hzyan123
Cartoon Deluxe Room (2 Beds)
Stayed in Mar 2025
Business traveler
20 review
10/10
Outstanding
Posted on May 29, 2025
The front desk QQ candy service is very good, the hotel is very beautiful, the room and the elevator are full of pink HelloKitty, the room is very large, and there is a children's playground on the first floor. The experience is very good.
Original TextTranslated by Google
Response from Property: Thank you for your recognition and recommendation! The hotel will continue to maintain the environment and breakfast quality, and look forward to your next stay! 😊
Guest User
Cartoon Family Room
Stayed in Sep 2024
Family
4 review
10/10
Outstanding
Posted on Oct 20, 2024
I took my children to HELLO KITTY Park and booked a cartoon family room in this hotel. The room was pink and tender, and my children loved it. The hotel staff are very enthusiastic and the service from Xiao Hu at the front desk is very good. There are also amusement facilities in the hotel lobby, and the children had a lot of fun.
Original TextTranslated by Google
Response from Property: 尊敬的客人，看到您如此高的評價，我們滿心歡喜!我們始終致力於為每一位客人提供優質的設施、整潔的衞生和舒適的環境，您的認可就是對我們最大的褒獎。期待您再次入住，我們將繼續努力，為您保持這份美好!
Xiaoxiaotao
Standard Room (2 beds)
Stayed in Sep 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Oct 18, 2024
The lady is very nice! We originally booked a twin bed, but we were directly upgraded to a pink family room. We can also see the Hello Kitty Hotel from the outside🏰! Art room tidying and cleanliness! Complete toiletries!
Original TextTranslated by Google
Response from Property: 親愛的客人，感謝您如此暖心的評價!能成為您旅途中温暖的港灣是我們的榮幸，您的推薦是對我們最大的支持，期待再次與您相遇。
Guest User
Cartoon Family Room
Stayed in Sep 2024
Family
5 review
8.5/10
Very Good
Posted on Oct 7, 2024
Xiao Hu's service at the front desk is very good🌟The moment you step into the hotel, you feel like you have entered a whole new world. It would be better if the drainage can be done well When I was taking a shower, the water suddenly got clogged.
Original TextTranslated by Google
Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，感謝您對酒店小胡的肯定，期待再次光臨，祝旅途愉快！
Guest User
Superior Family Room
Stayed in Sep 2024
Family
11 review
1.0/10
Posted on Oct 6, 2024
Dirty and messy! Except that the front desk service attitude was quite good, I don't want to give any other points. The room is small, the facilities are old, the carpet is dirty, the sheets are also dirty, and when I asked to change the sheets, the waiter sighed impatiently, and I was so annoyed when the sheets were taken away! The bottle of mineral water was not delivered until we checked out. It's really not worth the price of over a thousand yuan. Avoid big mistakes!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your review. We are very sorry for the bad experience you had. We will actively improve and strive to upgrade. We hope to bring you a good experience next time. We wish you a happy life and look forward to seeing you again!
Biiiiijusheng
Cartoon Room (2 beds)
Stayed in Sep 2024
Family
8 review
4.0/10
Posted on Oct 4, 2024
It's a very old hotel. The corners of the room we stayed in were rotten. Can't repairs be done on such a small place? Even with the Radisson sign, the service is not up to standard. There is also breakfast. The place is really small and crowded, and the carpets are very dirty.
Original TextTranslated by Google
Response from Property: Thank you for your detailed review. We are sorry that your stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, discover the shortcomings from the subtleties, maintain the good aspects and improve the deficiencies. We always strive to create a perfect stay experience for our guests. We believe that you will have a brand new experience during your next stay. We sincerely invite you to come again.
Guest User
Cartoon Deluxe Room (2 Beds)
Stayed in Jan 2025
Traveling with friends
3 review
1.7/10
Posted on Mar 4, 2025
The room is in a corner, and there is a strong smell when you open the door. The room is not soundproof and there are always kids making noise downstairs early in the morning. The quilt is as thin as a piece of paper. The air conditioner is very loud but not warm at all. There is only one plug at the bedside that is broken. It becomes loose when you plug it in, so you can only put it on the table next to the TV to charge. The hair dryer is an old model from who knows how many years ago, and the air volume is very small. It takes a long time to blow dry your hair. The most important thing is that the bathroom is poorly ventilated. You can vomit when you go to the toilet🤮! ! The overall facilities are old and outdated. I will not come again and do not recommend it!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your detailed feedback. We are deeply sorry for the bad experience you have experienced. We have attached great importance to the problems with facilities and equipment and will immediately arrange personnel to inspect and repair them to ensure that similar incidents do not occur again and to reduce such mistakes. We hope you will give us the opportunity to improve.
Guest User
Queen Room
Stayed in Jan 2025
Business traveler
3 review
10/10
Outstanding
Posted on Mar 1, 2025
The customer service Yuanbao was thoughtful and friendly. I will stay in this hotel again next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your heartwarming evaluation! It is our honor to be your warm harbor during your journey. Your recommendation is our greatest support. We look forward to meeting you again.
Guest User
Cartoon Room (2 beds)
Stayed in Sep 2024
Family
3 review
10/10
Outstanding
Posted on Oct 27, 2024
very good Hygiene: Excellent Environment: very good Service: very good
Original TextTranslated by Google
Response from Property: 尊敬的客人，看到您如此高的評價，我們滿心歡喜!我們始終致力於為每一位客人提供優質的設施、整潔的衞生和舒適的環境，您的認可就是對我們最大的褒獎。期待您再次入住，我們將繼續努力，為您保持這份美好!
Liuliuliurong
Standard Double Room
Stayed in Jul 2024
Family
12 review
2.0/10
Posted on Aug 24, 2024
It was really dirty, with hair, blood stains, mold, dirt, dust, and the hygiene was in a complete mess! The room was old and shabby, cracked and moldy everywhere! The hotel lobby restaurant is a mess, and there are not many breakfast options. There are so many people eating breakfast that it feels like a war! Basically rely on grabbing! No service at all! A hotel in this situation really refreshes your outlook!
Original TextTranslated by Google
6/8
Response from Property: We are very sorry to hear that you had such an unpleasant experience at our hotel, which was completely inconsistent with our service standards and expectations. We sincerely apologize for the cleanliness, mold, strong smell and breakfast room issues in the room. This is a serious oversight on our part, which has caused you great inconvenience and distress. We will immediately arrange relevant personnel to thoroughly clean up and rectify these problems, strengthen health management and supervision, and ensure that this kind of situation will not happen again. At the same time, we will criticize and train relevant staff to improve their service awareness and sense of responsibility. Once again, I would like to sincerely apologize for the bad experience I have brought you and hope for your understanding. We will work hard to improve and look forward to providing you with better services in the future.