West Point Hotel Reviews

Not recommended because there are too many bans in this hotel and the hotel is not child friendly

It was an okay hotel. Basic amenities. Location is near to where I need to go so location wise, it was good. Breakfast variety is limited, taste is mediocre.

Lumayan bagus koq

service very good, may need more upgrades. room lighting very dim.

Clean hotel

The hotel is nice, breakfast is also complete

Actually, the hotel facilities are okay. The location is also okay, the service is also okay. The security guard and receptionist are friendly. It's just that I was unlucky because when I was staying in the hallway on my floor, there were lots of small children staying too. The children were running around, their parents were also chatting loudly, plus they couldn't sleep because the noise from the highway could be heard clearly. Maybe this room is soundproofed? The problem is that the noise from outside can be heard very clearly. The sound of motorbikes, cars, noise from outside the room is very disturbing.

It's recommended, but the breakfast place is small so you have to wait on a waiting list

When talking in the next room, it feels like we are in the same room. The sound insulation of the room is too poor.

The new house is nice and I hope we can continue to improve it.

Oke lahh

Me & my wife arrived and c/i at Executive room #609 at arround 7.30pm on Sat 21 Sep'24. Upon c/i in the room my wife found german cocroach running arround in the bathroom and also found under the blanket after she open the bed, and also found one running arround in top of room glass table. Then we directly came back down to lobby and asked for a room change. After waiting for about 45mnt one of the Reception escorted us to a new room. In the evelator we asked what type of room we are being escorted and he said to a Deluxe room. Then we refused to continue proceeding to the new room and asked to be placed at same type of room or upgrade, not down-grade. In the reception the Supervisor explained that there's no more same type of room available except Suite room, and he have to get an approval from the Manager. Then we demand to meet and speak to the Manager on Duty Manager incharge, but he said the Manager already went home and could not be contacted. I said "wow" what a 4 star hotel... I think its far from its status, it should be Melati type Hotel. Because the Spv dont have autorithy to upgrade, he suggested me to get full refund....what an incredible solution I laughed......I feel pity with the Supervisor for engaging me.... Then I said yes and said will never comeback to this hotel. Then I found out that other guest/reviewer also complaint the same matter and no improvements at all... Good luck with your melati hotel......