Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.0
Amenities8.7
Service9.0
Cleanliness9.1
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All reviews(164)
Positive reviews(154)
Reviews with photos/video(44)
Awesome stay(31)
Clean and tidy(24)
Near shopping area(17)
Friendly staff(16)
Convenient for shopping(14)
Tasty food(11)
Negative reviews(10)
memymemyself
Standard Room
Stayed in Mar 2025
Travel with friends
1 review
8.0/10
Very Good
Posted on Apr 16, 2025
20 min away from airport
Middle grade hotel, old style
Continental breakfast good
Hair dryer is not good
Okay to stay
Beautiful big almaty lake
Shiguangjianying
Superior Double Or Twin Room
Stayed in Jun 2024
Other
29 review
9.0/10
Great
Posted on Jul 29, 2024
The hotel is located in a quiet and tidy environment, the hotel front desk service is standardized, the floor and room hygiene are maintained very clean, the breakfast is very rich, the hotel has its own parking space, convenient parking, especially the hotel's several security guards are very polite, take the initiative to help guests, the service concept is good, recommended to stay。
Guest User
Standard Room
Stayed in Apr 2025
Solo travelers
2 review
10.0/10
Outstanding
Posted on May 19, 2025
Alina and Alma were very helpful, very friendly, thanks!!
Kshetij
One-Bedroom Suite
Stayed in Nov 2024
Solo travelers
5 review
8.5/10
Very Good
Posted on Dec 13, 2024
Decent Hotel. Nothing Special. Location is usually 15 minutes from city places
Jenn5
Standard Room
Stayed in Jan 2024
Solo travelers
43 review
10.0/10
Outstanding
Posted on Feb 23, 2024
Everything was perfect , there is have toilet air-conditioning have noise have to off .maybe fix in future good to stay here thanks
Grigorii Belov
Superior Double Or Twin Room
Stayed in Jul 2024
Solo travelers
9 review
9.0/10
Great
Posted on Aug 23, 2024
The hotel is nice, very quiet and tidy. Room was small, but quite comfortable. Location is ok, not the city center, but not far from all the attractions. Also close to a mall.
The breakfast was frustrating - lack of seating space and the food was not very tasty.
The staff is really welcoming and warm, always ready to help - best part of the hotel.
Richard Weir
Superior Double Or Twin Room
Stayed in Jun 2024
Couples
1 review
10.0/10
Outstanding
Posted on Jul 15, 2024
A hotel that feels like a hotel - professional and experienced staff, everything works, great furniture/decor, outstanding breakfast, top location, strong recommend.
Guest User
Standard Room
Stayed in Feb 2024
Family
17 review
10.0/10
Outstanding
Posted on Mar 31, 2024
Great breakfast. Good hotel, good location.
abdulrazak pap
Standard Room
Stayed in Mar 2024
Couples
8 review
8.5/10
Very Good
Posted on Apr 13, 2024
Receptionist very helpful good English/ breakfast just ok location also good near 24 hours opening supermarket
Guest User
Standard Room
Stayed in Jan 2024
Couples
14 review
9.5/10
Amazing
Posted on Feb 24, 2024
Nice room and very nice, homely restaurant downstairs. Great breakfast buffet as well
Nino
Standard Room
Stayed in Mar 2024
Solo travelers
26 review
10.0/10
Outstanding
Posted on May 21, 2024
Lovely hote good facilities breakfast could improve
Hardip Kaur
Standard Room
Stayed in Feb 2024
Family
5 review
10.0/10
Outstanding
Posted on Mar 22, 2024
Very good hotel for budget traveller
Guest User
Standard Room
Stayed in Aug 2024
Couples
4 review
9.0/10
Great
Posted on Sep 4, 2024
Good breakfast
jems99
Superior Double Or Twin Room
Stayed in Feb 2025
Business travelers
11 review
10.0/10
Outstanding
Posted on Mar 26, 2025
Employees always use it when they go on business trips.
The satisfaction level is high.
Kazakhstan is secretly cold,
so the heating is good.
They say it is also clean.
It is close to the site,
so they plan to continue using it in the future.
Original TextTranslated by Google
Guest User
Standard Room
Stayed in Feb 2025
Business travelers
3 review
6.0/10
Posted on Mar 7, 2025
Objectively speaking, it is a lower level than Hanting in China. It is not on the main street, but in a residential area. The room is very small, the decoration style and facilities are at least 20 years old, very old, and the hygiene level is barely acceptable. However, the cost control of facilities and consumables is incredible. The toothbrush set, small broken soap, and comb in the bathroom are of the worst quality. The comb is soft and the teeth fall off, the toothbrush is hairy, and the shampoo and shower gel are very small. There is no production information, three-no products. The room is nearly 600 yuan a night! Only a bottle of water is given! It is not given even if you ask for it. I don’t understand those reviews that say the breakfast is particularly good. Is it a delay? I can only say that the breakfast is acceptable compared to its other facilities. This level should be the level of hotels within 200 yuan in China. Other hotels in Kazakhstan that cost more than 600 yuan a day have better facilities and supplies than this one. The only bright spot is that after negotiation, you can extend the check-out for one hour without charging any additional fees. I hope that Huazhu in China will come to Kazakhstan to rescue the people of Kazakhstan. Let them see when quality is good and price is reasonable.