Four Seasons Hotel Mutu Reviews

Leave all your hopes for nice rest behind this “hotel”’s doors. We had a trip with 2 my friends (3 girls) and we’ve ordered 2 standard rooms to stay. We’ve arrived at 1pm. There were a lot of flip flops near the door, but no one inside. We’ve been waiting for a while, that we’ve met a hostess. She was very sweet (hospitality btw was the only nice thing there). Nice lady walked us to our place to stay, it was Spa area. There was 2 rooms without windows (-1 floor), but shower was in common spa area (outside our rooms), sink and toilet were placed only in one of our rooms. All furniture items were either broken or dirty. We were in such a messed mood because of all that horrible rooms’ conditions, we’ve switched a hotel immediately. Photos of this “amazing” spa area and a neighbor room (with shower but without toilet) are attached. PS there is nothing common between this place and Four Seasons hotels

This should be more accurately described as a guest house for Chinese visitors in Almaty. The staff didn't speak any English and the included breakfast was clearly aimed at Chinese guests. However, the second morning, they did make an effort to provide fried eggs and salami instead of rice porridge, fried vegetables and spicy condiments. The friendly manager was also very helpful in ordering a taxi to take us to the airport.

I like the stay and Adiva she is good cook. She is very accommodating though she cannot speak English. Google translate helped us to communicate with her. Highly recommended to our friends and family. Book a taxi with them as the place is hardly reach by the airport taxi. In addition airport taxi is expensive. 😍✌️

Private area and a super comfortable stay

The room is clean and dry, quiet and cool at night, and it is easy to fall asleep quickly. You can make reservations for meals, and the service is very thoughtful. The proprietress helped me arrange everything that the guests didn't expect. She was warm and welcoming like a family member, luxurious and family-like. I will definitely stay here again when I come to Almaty in the future. It feels like home.

Very good, very convenient, very easy to use, like it, very good, very good, like it, especially, good quality, very good, will buy it again [Love it][Love it][Love it] Will stay again

The hotel is located in a villa in a wealthy area. There is no sign. It is low-key. I arrived at night and thought I was mistaken. I woke up the next day and found a different world. It was nice to drink tea, chat and exercise in the yard. The bathroom in the room is not together, which is a little inconvenient, but it eliminates the odor that is easy to produce. The proprietress is amiable and the hygiene is very clean. It feels like home. It is a hotel worth recommending.

The holiday villa is located opposite the Isentan Mall and the Ritz-Carlton Hotel. It is jointly opened by Chinese people. The hotel's decoration is grand and comfortable, and the beds are very comfortable. Especially for travelers who don't understand Kazakh language, the hotel also provides help with taxis and airport and station pick-up services. It is very worthwhile for Chinese people to come and stay here.

Chinese people are specifically trying to scam Chinese people. The Chinese and English names are the same as the Four Seasons Hotel, but it is actually a villa B&B. The sanitary conditions are poor, the carpet is extremely dirty, there are bugs in the room, and you basically dare not take off your clothes to sleep. The bathroom is shared and the water is ice cold.

The hotel is a small villa. I didn't notice that the room I booked was in the basement. There was no toilet, but a public bathroom. However, there were not many guests, so taking a shower was not affected. You need to go upstairs to use the bathroom. The boss is Chinese and there is no language barrier. The guests are also Chinese and it is easy to communicate. The boss is very enthusiastic. The breakfast is rice porridge, steamed buns, eggs, and side dishes, which are suitable for Chinese stomachs.

"**, Chinese people only cheat Chinese people, ***" --- quoting the words of the first Chinese brother I met in the hotel It's not a Four Seasons Hotel. It's just a homestay. No soundproofing. Breakfast is porridge, steamed buns and shredded potatoes. If you don't get up early, you won't get it. Some rooms don't have toilets, but public bathrooms.

Facilities: Complete Sanitation: Clean Environment: Clean Service: Friendly

The address was not clear, so the taxi driver wandered around for 2 hours. It was a villa-type accommodation that was falsely called Four Seasons, but it was cold and there was no heating. I think trip.com is also responsible for listing and selling this place without even checking it. Please take me down immediately.

Very satisfied, good environment, large space