Rixos Hotels in Abu Dhabi

Whilst the premises are nice the customer service lacks that personal touch and felt more like a cheap resort (despite the high price) where no one cares. Staff are clueless when asked a question and apart from breakfast staff no one seemed interested. This lack of customer service made me think this place don't care about customers and this I do not recommend. Please train staff to attend to customers as it didn't feel like a 5 star service. Room was ok, comfortable beds. Beach was nice and food average. The restaurants were really bad on customer service, they told Me to go back later as I was one person as they didn't have space for me, very rude and disrespectful, so I ended up dining outside the hotel at better locations with better customer service. Location was good but If you look for a classy, comfortable, peaceful and excellent service type of stay this is not it. It was noisy , expensive, lack of customer service and extremely busy with families and loads of kids. . Not what I hoped for, very disappointed.

It’s not a very pleasant experience. When I made the reservation, I said it was the first day’s dinner plus the second day’s breakfast and lunch. When I checked in at more than three o’clock, I said it was the first day’s lunch and dinner. The second day only had breakfast. Check in The procedure is very slow, lunch must be used up before four o'clock, there is no way to eat. When the swimming pool was booked, it was said that it would open at 7:00, but I was caught up to swim at 8:45. Only suitable for children to play