Dusit Thani Abu Dhabi

Dusit Thani Abu Dhabi Reviews

Dusit Thani Abu Dhabi

925 Sultan Bin Zayed The First Street (Al Muroor Road), Al Nahyan, Abu Dhabi, Emirate of Abu Dhabi, 00000, United Arab EmiratesSee Hotel Details
Dusit Thani Abu Dhabi
Dusit Thani Abu DhabiDusit Thani Abu DhabiDusit Thani Abu Dhabi
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1 night

Guest Reviews

8.7/10
Very Good
74 review
Verified reviews
Location8.6
Amenities9.0
Service8.3
Cleanliness8.9
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All reviews(74)
Positive reviews(70)
Reviews with photos/video(19)
Awesome stay(25)
Delicious breakfast(20)
Great service(16)
Clean and tidy(14)
Awesome amenities(13)
Awesome rooms(12)
Great value for money(8)
Negative reviews(4)
Guest User
Club Deluxe Twin Room
Stayed in Feb 2025
Business traveler
35 review
4.5/10
Posted on Mar 27, 2025
First of all, I would like to say the service from club lounge was very nice. All the staff there are friendly and helpful. However, the service from the reception on the lobby floor was awful and could be considered as a total mess. They didn’t let me checkin at the club lounge and asked me to wait for 5 min to start the checkin procedure on the lobby floor. And the worst part is they arranged me on the smoking floor l, however, I booked the non smoking floor. Until I noticed and asked them to change the room for me, I waited for 2 hours totally! And that’s even after I urged them twice. And after I checked out at club lounge, the receptionist from the lobby floor still tried to call me. For what? checkout?! All in all, everyone from the hotel was slow, even the laundry guy. I waited for the laundry guy to pick my clothes up for 40 minutes! And waited for the laundry guy to return my clothes for another 30 min!!!
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. While we’re delighted to hear that you had a positive experience with our Club Lounge team, we sincerely regret the challenges you faced during check-in, room allocation, and laundry service.Please accept our sincerest apologies for the delays and miscommunication that impacted your stay. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been for you. Rest assured, we are addressing these concerns with our team to ensure such lapses do not happen in the future.Your feedback is invaluable in helping us improve, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the seamless and exceptional service you deserve.Yours,Jean-Pierre Trabut, General Manager
Harry.Singh
Deluxe King Room
Stayed in Feb 2025
Family
7 review
9.5/10
Amazing
Posted on Apr 3, 2025
The breakfast was really good, enjoyed it. Satisfied with overall service and facilities provided
Response from Property: Dear Harry.Singh,Thank you so much for your kind words and for taking the time to leave us a great rating of 4.7! We're thrilled to hear that you enjoyed the breakfast and were satisfied with our service and facilities. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back again soon!Yours,Jean-Pierre Trabut, General Manager
Tachadol
Deluxe King Room
Stayed in Sep 2024
Business traveler
2 review
8.0/10
Very Good
Posted on Oct 21, 2024
The room was good. But the temperature knob of the tap for the shower was not well repaired, it almost hit my foot. The breakfast was great with a lot of variety, but there was no Thai style that much, and it was almost the same for 6 nights that I have stayed. During the busy breakfast time (~9 to 10 am), the breakfast room was chaotic. There was someone who just took my table, and the coffee that I ordered never arrived.
Response from Property: Dear Tachadol,Thank you for sharing your detailed feedback. We're glad to hear that you enjoyed your room and the breakfast variety, but we're truly sorry to learn about the issues you experienced during your stay. We apologize for the inconvenience caused by the shower knob and the breakfast service challenges. Rest assured, we will address these concerns to ensure improvements are made, especially during peak breakfast times. We appreciate your patience and hope to have the opportunity to provide you with a more seamless experience in the future. Thank you again for staying with us.Yours,Jean-Pierre Trabut, General Manager
Anonymous User
Deluxe King Room
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 16, 2025
Very nice service, food and everything! We totally enjoy the stay here
Response from Property: Dear Valued Guest,Thank you for your outstanding feedback.We're delighted to hear you enjoyed the service, food, and your overall stay with us. It was a pleasure having you, and we look forward to welcoming you back again soon for another wonderful experience.Yours,Jean-Pierre Trabut, General Manager
Vivian
Deluxe King Room
Stayed in Nov 2024
Family
9 review
10/10
Outstanding
Posted on Dec 22, 2024
Good service, a lot of food to choose from, great breakfast, my daughter likes it very much, also good gym center, clean and quiet
Response from Property: Dear Vivian,Thank you for sharing your feedback. We're thrilled to hear that you enjoyed our good service, diverse food options, and great breakfast. It’s wonderful to know your daughter had a great time, and you appreciated our gym facilities as well as the clean and peaceful environment. We hope to welcome you and your family back again soon.Yours,Jean-Pierre Trabut, General Manager
Emma
Deluxe King Room
Stayed in Jun 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jul 10, 2025
Everything was very well in deed!
Response from Property: Dear Emma,Thank you for your kind words and for rating your experience as outstanding! We're truly delighted to hear that everything was very well during your stay. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back again soon.Yours,Jean-Pierre Trabut, General Manager
MaulikS
Deluxe King Room
Stayed in May 2024
Family
5 review
8.5/10
Very Good
Posted on Jun 17, 2024
Good hotel, and great breakfast selection. Got our room quickly, however if you need a connection between two rooms you should arrive early.
Response from Property: Dear Maulik,We appreciate you taking the time to rate us and post your positive review about your stay at our hotel.Your rating and feedback are invaluable to us.Further to your comments regarding the special requests such as connecting rooms, we would like to clarify that any special requests cannot be guaranteed and are subject to the availability upon arrival.Thank you for choosing to stay with us and we look forward to seeing you again in the near future.Yours,Jean-Pierre Trabut, General Manager
Jubilee S
Deluxe King Room
Stayed in Feb 2024
Business traveler
14 review
9.0/10
Great
Posted on Mar 19, 2024
Visited during Ramadan The breakfast was nice The in room amenity limited. I lost power in my room during the stay so I had the technical support to reset the electricity for my room. All staff friendly and nice Location wise not prime.
Response from Property: Dear Jubilee,Though our location is not up to your preference, we're glad to learn that you enjoyed the experience, overall.Thank you for taking the time to post your positive review and we look forward to welcoming you again soon.Yours,Jean-Pierre Trabut, General Manager
Guest User
Club Deluxe Twin Room
Stayed in Jan 2024
Business traveler
12 review
10/10
Outstanding
Posted on Feb 17, 2024
Good hotel for business travel, nice facilities, very clean. Need to take a car to go everywhere but this is Abu Dhabi so no surprise on that
Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience about your recent stay at us.We look forward to welcoming you again soon.Yours,Jean-Pierre Trabut, General Manager
Abdullah
Deluxe Room
Stayed in Aug 2023
Couple
2 review
8.0/10
Very Good
Posted on Sep 30, 2023
It was i wonder hotel
Response from Property: Dear Abdullah,Thank you for sharing your positive review.We look forward to welcoming you again to our hotel in the near future.Yours,Jean-Pierre Trabut, General Manager
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Solo traveler
1 review
9.5/10
Amazing
Posted on Dec 29, 2024
It's good in general
Response from Property: Dear Valued Guest,We're glad to hear that you found your experience with us good overall. If there's anything specific we can improve or enhance to make your next experience even better, we’d love to hear your thoughts. Your insights are invaluable to us as we strive for excellence.Looking forward to welcoming you again soon!Yours,Jean-Pierre Trabut, General Manager
Yolandi
Deluxe King Room
Stayed in Oct 2023
Business traveler
2 review
9.0/10
Great
Posted on Nov 27, 2023
Good hotel with easy check in and accesible staff members that are willing to helo
Response from Property: Dear Yolandi,Thank you for your rating and positive feedback.We're glad to hear that you enjoyed the overall experience with us.Thank you for choosing to stay at Dusit Thani Abu Dhabi and we all look forward to welcoming you again in the near future.Yours,Jean-Pierre Trabut, General Manager
Gan Luen Fai
Deluxe King Room
Stayed in Oct 2022
Couple
22 review
8.5/10
Very Good
Posted on Jan 17, 2023
Nice hotel lobby, love the design of the transparent lift. Tried their breakfast and dinner buffet. It was wonderful. Well equipped gym and great pool to chill. Recommend!
Response from Property: Dear Dannis,Thank you for staying at Dusit Thani Abu Dhabi. We are happy to note that you enjoyed the services and facilities of our hotel. We are grateful indeed for your feedback and look forward to welcoming you back to another lovely stay in Dusit Thani Abu Dhabi. Yours, Jean-Pierre Trabut, General Manager
Alnon.92
Deluxe King Room
Stayed in Apr 2024
Family
6 review
9.0/10
Great
Posted on Jun 16, 2024
Highly recommended
Response from Property: Dear Alnon.92,We appreciate you taking the time to post your positive review.Considering you rating us 4.5 out of 5, we would love to know if you have any further feedback that could help us enhance our guests' experience in the future.Thank you for choosing to stay at Dusit Thani Abu Dhabi and we look forward to seeing you again soon.Yours,Jean-Pierre Trabut, General Manager
ANOOP
Deluxe Room
Stayed in Mar 2024
Business traveler
5 review
10/10
Outstanding
Posted on May 26, 2024
VERY GOOD CONDITION
Response from Property: Dear ANOOP,Your fabulous rating and kind feedback are invaluable to us.Thank you for choosing to stay at Dusit Thani Abu Dhabi and we look forward to seeing you again in the near future.Yours,Jean-Pierre Trabut, General Manager