Hot spring Hotels in Nagano Prefecture, Japan

Traveling with 2 teenagers. This is not a suitable place for them. Check in at 3pm. You can check your luggage early. But, during this waiting time, you can only go for outlet shopping. Sadly, not for teenagers ! Staff are fine but quite fixed. For example, we arrived at 1030 and one teenager asked for using gym. They said no. It's his birthday, none is happy about this. At the early evening, I found you need to pay 2000 yean for each use of gym and hot spring. I feel this is silly. You are charging us anyway why not let us use and pay? Cottage: is cute and cozy but extremely oldx3. I think you can describe a vantage cottage. Clean but a bit of natural symphony from outside. Buffet dinner: selection if food was ok. Western, Chinese and Japanese. But certainly the entire area are a bit of pricy. 9000 yean plus 18% charges. If you dont have a choice , this is acceptable. Or you can choose to eat early at the outlet area. Hot spring: outdoor and indoor. Very nice setting but you pay 2000 per use. Overall, this area is pretty pricy. But if you are here to chill this should be nice but with teenagers I would say they rather live in Tokyo like a cheap hotel not this. They don't appreciate this at all. I still appreciate the service and the experience.

Really like this hotel especially the little onsen provided on 2nd floor. Good location and easy check in and check out. Worth to return again. In the middle of all attractions. Visited nagano chrismas market.

Good location, very convenient for catching the bus or train. A large supermarket and drugstore are within walking distance. I didn’t get to have the free breakfast as the first bus leaves very early. The hotel is quite new with good facilities, including an onsen public bath on the ground level.

We have been traveling around the world for the past two years and we have stayed in many hotels. I have never written a bad review of a hotel before. This is the reason I think you should reconsider your reservation at the Mecure hotel and spa. It’s a long review, but I believe it is helpful for future travelers. We have been traveling around Japan for the past three months and we have stayed in numerous hotels in numerous cities. We absolutely love Japan and we have no complaints for any of the other hotels that we have stayed in. However, the Mecure Hotel Resort and Spa does not come close to meeting our expectations. It is the only hotel where no staff greeted us upon arrival to help with luggage. It is the only hotel that didn’t allow us to check in one hour early. Even though we know that there was only a 5-10% occupancy rate (based on the cars in the parking lot), they would not allow us to go to our room at 2 PM. - we had to wait until 3 p.m. They even kept the keys from us and we had to wait in line again to pick them up at 3 PM. One would think that they would have the welcome lounge open for people to wait for their rooms, but it doesn’t open until 3 PM. We had to lock up our luggage in order to keep it there for the hour. It was the only hotel that made us pay for ice. I did get a cup of ice in the lounge (3 cubes), but they told us we couldn’t bring it to our room. They offered us a welcome drink, but they wanted me to access the coupon on my phone on my Accor account yet they had the written coupon right there in front of them. Made no sense! Breakfast is only served from 7 AM until 9:30 AM, with the last orders being taken at 9 AM. For those of us who don’t like to get up early in the morning, that is a detrimental aspect of this hotel. We do a lot of research before we book a room at any hotel. We chose the classic twin room with a sofa bed and the mountain view. It very specifically listed “Mountain View,” and we knew we wanted that view based on our examination of Google maps of the hotel. When we arrived at our room, we looked out to see the parking lot and then the highway, and then about 5 to 7 miles in the distance we saw some mountains (see pictures below). We went downstairs to request a room change to the side that looked at the beautiful mountains and their response was “every room has a Mountain View.” That was not acceptable for us, so we had to push until they moved our room. Interestingly, the room they moved us to had a map of the mountain range that is the view. There was no such mountain map in the other room. We just examined the hotels website, and now none of the rooms have Mountain View listed, except for the junior suite. Our guess is that too many people complained when they were put in the rooms that have a view of the mountains 5 to 7 miles away. The bathroom is very very small. The furniture is adequate at best. The carpets are incredibly dirty. There are stains everywhere in the hallways and in the rooms

Fantastic breakfast. I would said it's quality and variety are much better than a lot of hotel or ryokan. Who ever going to stay there, pls book together the breakfast with your room.

Staff were extremely friendly and helpful. Facilities are great, with a hot spring in the hotel coupled with nice selection of free ice cream and soy sauce noodles. Nothing but praises

Black Diamond members specially give a thumbs up to Zhang at the front desk 👍 I never have the time to write reviews Today I was touched by Zhang's service The service of Zhang at the front desk can be regarded as the brand of Prince Hotel in Karuizawa The story is like this: ”On the day of check-in, I was overwhelmed by the atmosphere of the shopping mall around Prince Hotel The cabin I booked has a good layout with two rooms, and a living room in the middle, which is more than enough for 3-4 people. When I fell asleep at night, I noticed the noise of the snowmaking machine at the ski resort. I have a very sensitive hearing, so I immediately contacted Ctrip's one-to-one customer service and the hotel front desk, and got a response very quickly. The Japanese night shift staff at the front desk communicated well and considered that it was very late, so they let us stay in the hotel building for one night and adjust the room the next day. The next day, Zhang, a Chinese at the front desk, drove the hotel car to the cabin very coolly to help us move our luggage into the hotel building. It was very friendly to hear Mandarin. Zhang was very patient and carried the luggage and drove to help us deliver the luggage to the new room. During the period, he also introduced the hotel and surrounding consultation. The services we needed in the future were also provided. It is well known that the Japanese service industry is excellent. When meeting compatriots in a foreign country, the language communication is smooth and they get real service and help. This hotel experience is the most satisfying one in the past ten years of traveling in Japan.

We stayed here for 2 nights in July. The hotel and rooms are clean and comfortable. The lack of vegetarian / vegan food options was disappointing considering this is a Marriott Hotel. The resteraunt may not be theirs, but still expected better. The staff were very helpful, although the hotel shuttle to drop us to the station was only available for a 30 minute timeslot in the morning. Strange, but not a problem. Location is good, still has a feel that it could be a lot better by just making small improvements. Its the details that matter, at least that is why we booked Marriott. Still, we would stay here again (and maybe bring our own food).

I used it for four male college students as a snowboard trip during winter vacation. I applied for a two-day tour for one night, but on the first day one of my friends hit my head with a snowboard and had to take me to the hospital. Meanwhile, he carefully investigated information about neighboring hospitals, how to get to and return to hospitals, and prepared lunch boxes for the number of people who were not in time for dinner. I am very grateful for such a polite response while I am busy! I would like to use it when I come to Hakuba again! !! Thank you very much this time!

Great place and the standards you'd expect of Holiday Inn, but you really need to drive to make it more convenient. There's only one bus to and fro which costs 1,230 Yen from Shinano-Omachi station. There is also nothing in the near area nor any Uber services. Still, the restaurant is pretty decent and there's a pool + Onsen with a simple vending machine as well as a shop selling apparels or food items. Christmas vibes were all-in when we went around mid November. Overall, a great hotel and if the location doesn't bother you because you drive, you'll likely have a good time.

Traveling with 2 teenagers. This is not a suitable place for them. Check in at 3pm. You can check your luggage early. But, during this waiting time, you can only go for outlet shopping. Sadly, not for teenagers ! Staff are fine but quite fixed. For example, we arrived at 1030 and one teenager asked for using gym. They said no. It's his birthday, none is happy about this. At the early evening, I found you need to pay 2000 yean for each use of gym and hot spring. I feel this is silly. You are charging us anyway why not let us use and pay? Cottage: is cute and cozy but extremely oldx3. I think you can describe a vantage cottage. Clean but a bit of natural symphony from outside. Buffet dinner: selection if food was ok. Western, Chinese and Japanese. But certainly the entire area are a bit of pricy. 9000 yean plus 18% charges. If you dont have a choice , this is acceptable. Or you can choose to eat early at the outlet area. Hot spring: outdoor and indoor. Very nice setting but you pay 2000 per use. Overall, this area is pretty pricy. But if you are here to chill this should be nice but with teenagers I would say they rather live in Tokyo like a cheap hotel not this. They don't appreciate this at all. I still appreciate the service and the experience.

Black Diamond members specially give a thumbs up to Zhang at the front desk 👍 I never have the time to write reviews Today I was touched by Zhang's service The service of Zhang at the front desk can be regarded as the brand of Prince Hotel in Karuizawa The story is like this: ”On the day of check-in, I was overwhelmed by the atmosphere of the shopping mall around Prince Hotel The cabin I booked has a good layout with two rooms, and a living room in the middle, which is more than enough for 3-4 people. When I fell asleep at night, I noticed the noise of the snowmaking machine at the ski resort. I have a very sensitive hearing, so I immediately contacted Ctrip's one-to-one customer service and the hotel front desk, and got a response very quickly. The Japanese night shift staff at the front desk communicated well and considered that it was very late, so they let us stay in the hotel building for one night and adjust the room the next day. The next day, Zhang, a Chinese at the front desk, drove the hotel car to the cabin very coolly to help us move our luggage into the hotel building. It was very friendly to hear Mandarin. Zhang was very patient and carried the luggage and drove to help us deliver the luggage to the new room. During the period, he also introduced the hotel and surrounding consultation. The services we needed in the future were also provided. It is well known that the Japanese service industry is excellent. When meeting compatriots in a foreign country, the language communication is smooth and they get real service and help. This hotel experience is the most satisfying one in the past ten years of traveling in Japan.

From our recent visit to the Karuizawa Marriott Hotel, we're excited to share the essence of this secluded gem. With its sprawling suites and gourmet dining options, the hotel is a sanctuary of comfort amidst the snowy splendor of Karuizawa. The experience is further elevated by the warmth of the staff and the blissful moments spent in the onsen. 😍So Good: Impeccable Cleanliness: The hotel's dedication to a pristine environment was evident and appreciated. Heartwarming Service: The staff's attentiveness and warmth made our stay delightful. Restful Onsen: The onsen provided a haven of relaxation, enhancing our retreat. Delectable Breakfast: The diverse breakfast options were a culinary delight each morning. 🙁Not So OK: Secluded Location: Its distance from the city and public transport requires some planning. Seasonal Crowds: Winter brings the beauty of snow but also high demand and prices. 👌Just OK: 👨‍🦲Zen Minimalism: The room's minimalist Zen decor may not resonate with those in search of traditional luxury. Standard Amenities: The facilities met our needs without exceeding expectations. Ski Area Access: While the hotel offers a shuttle to the ski area, there is still a walk involved to reach the ski gates, which might be a consideration for some guests. 💡 Tips and Recommendation: ♨Onsen Choices: Opt for the building with its own onsen for a private dip, or brave the open-air onsen for a magical winter experience. 🚘Transport Planning: While there's a shuttle service, having private transportation is convenient. Marriott Bonvoy Benefits: Leverage Bonvoy membership for enhanced stay experiences; it's worth signing up for. 👏Conclusion: Capturing the magic of the Karuizawa Marriott Hotel in mere words is a challenge; it's an experience that truly needs to be felt personally. It's a destination that may very well become your next must-visit retreat.

Stayed in Cottage Type A with two kids. There is the hotel van that will send you to your cottage from the hotel reception. You just have to let the staff know. They will also pick you up from the cottage if you want to go nearby places. The prince shopping outlet is a 5 min walk away. The ski school and slope are also within 5 min. The cottage is clean but there may be some creepy crawlers around (spiders). The bathroom is challenging to bathe in the winter because it is small and clothes may get wet. The toilet is separate though. Overall, it was a wonderful stay and I’d stay here again if I return next time.

Cost performance is the best hotel. The price is middle class, but the quality is only a luxury hotel. So please stay for a while. I write the improvement points afterwards, but it is a level that you don't have to hesitate to stay because it is trivial. The first is that there are few amenities. There is no cosmetic water or body cream system in particular. It is not possible because it is a recent flow, but I think it is the best if there is. The second is hot spring. The facilities and atmosphere are the best, but it is difficult to sit slowly because the water flow in the bathtub is strong. It's flowing sideways. The staff is perfect if you have another step of hospitality. If you carry out training like Hyatt, I think it's worth it even if it's 20% plus at a price.

I had a horrible night in this hotel that started from the moment I arrived. (1) The ”forest view” rooms are actually a view right over the parking lot, and they intentionally don't show this on the website. So you have an open air bath on your balcony in full view of the parking lot. I never complain, but I asked for a different room because it was so horrible. The woman first said they had no rooms, so I said I'd rather have a refund and go to a different hotel. Then she said they have another room, magically, but I had to pay $200 to change rooms. Unbelieveable. Even once I changed rooms, there's still a heavily trafficked road just in front of the hotel, so you don't feel like you are in tranquil wilderness, just feels like being in the middle of town. Awful. (2) There is no room service breakfast. The website advertises room service breakfast and the menu in the room even says there is room service for breakfast. But I asked multiple people and they all said no, sorry, I had to go to the restaurant. Having a relaxing breakfast in my room is my favorite part of staying at a nice hotel - I would not have stayed here if I had known there is no room service breakfast. (3) Because there was no room service breakfast, I had to go to the restaurant in the morning. The hotel has two wings and you have to take two elevators to go to the restaurant. I took one elevator down to the lobby, then there was a woman standing guard in front of the other elevator. She said I couldn't enter the restaurant in my slippers which were in my room. I actually had to go back up the elevator to my room and put on my boots and then go to the restaurant again. It was unbelieveable. Insanity. (4) The website shows an outdoor camp area where you can have a drink and cook smores over an open fire in the evening. At check in they told me it was closed because it had snowed the previous day. That is the perfect time to have smores outside. I was so mad about this as well because it was a big part of the reason why I chose this hotel. Overall, this hotel has almost no customer service ability. They can't fix any problem and instead are very rude with you if you nicely ask for anything. The woman who dealt with me when I didn't want the parking lot view room was extremely rude, I've never seen anything like it before. This hotel is a disaster - I highly recommend you stay away!

We stayed for 2 nights this time on our second stay. 1We stayed in a family room for one night but it was very comfortable with ample size to spend with family 3 people. From the balcony you can see the golf course and Mt. Asama surrounded by nature, and your heart is calm. The hotel here is great with hot springs in the annex. It is very pleasant to be soaked in a bathtub while watching Mt. Asama during the daytime with good weather. The breakfast buffet was firmly equipped with infection measures and I was able to eat with peace of mind. I like it so delicious that fruit juice is added. The hotel staff is soft and only 々 who greets you when you pass. I was able to stay very comfortable.

The location is very good, you can take a walk along the river downstairs. The room is large, the river view room has beautiful day and night views, the hardware facilities in the room are beautiful and reasonable, including the shower button, the lighting mode, etc. It is more comfortable to use, the hair dryer is Dyson's, very easy to use. The staff are very warm, feel value for money, and will choose to stay again.

The price is a bit expensive, and the hotel facilities are a bit old, but the service is very good. I will stay here next time I have the opportunity. The service staff are very enthusiastic and actively helped me heat the rice balls. Praise!

After a great stay at the Hoshinoya Okinawa last year, we were looking forward to staying at the ”main” resort, which did not disappoint. I love how Hoshinoya takes a completely different approach to luxury than a Four Seasons or an Aman. This is not about excess and opulence. This is about simplicity, discreteness, thoughtfulness and nature. We stayed at one of the water-side villas, which appear to be worth the higher rate than the row of villas farther away. Check-in and reception were a breeze, except for the expected English language gap. There are a few staff members who speak very good English, but overall you can tell some of the staff will struggle. The rooms are gorgeous. High ceilings. Turn on some music and it will echo wonderfully. There is some attention paid to lighting. The sleeping areas are darker. And quieter. The only sound filling the room is the rush of the water. The rooms are extremely clean and you will find yourself tidying up your own clothes just to not mess up the clean/zen vibe of your room. Being able to wear the yukata around the resort and even in nearby areas was great. Next time I will make sure to pack less clothes. We ordered the kaiseki style breakfast and dinner. The breakfast was a bit too much on the veggie side but the dinner was excellent. Pricey, but worth it. More reasonably-priced dining options are available at the nearby Harunire Terrace, which is a 15-minute walk or a 5-minute ride with the resort's free car service. The Meditation Bath facility in the resort was more than enough for me to enjoy the hot springs. It's open to very late and you can check via a web site as to whether the place is crowded or not. My wife ventured out to the larger Tonbo no yu onsen and thoroughly loved it. It won't take you a lot of time but just walking around the resort grounds is amazingly relaxing. The layout does come across as a bit too manicured but still very pleasing both visually and aurally. I didn't want to go too much into the details of the place because part of the wonder of this resort is discovering and marveling at it for the first time yourself. If you can shed the concept of excess and luxury and opulence and are open to a ”very” different approach, then go.

Traveling with 2 teenagers. This is not a suitable place for them. Check in at 3pm. You can check your luggage early. But, during this waiting time, you can only go for outlet shopping. Sadly, not for teenagers ! Staff are fine but quite fixed. For example, we arrived at 1030 and one teenager asked for using gym. They said no. It's his birthday, none is happy about this. At the early evening, I found you need to pay 2000 yean for each use of gym and hot spring. I feel this is silly. You are charging us anyway why not let us use and pay? Cottage: is cute and cozy but extremely oldx3. I think you can describe a vantage cottage. Clean but a bit of natural symphony from outside. Buffet dinner: selection if food was ok. Western, Chinese and Japanese. But certainly the entire area are a bit of pricy. 9000 yean plus 18% charges. If you dont have a choice , this is acceptable. Or you can choose to eat early at the outlet area. Hot spring: outdoor and indoor. Very nice setting but you pay 2000 per use. Overall, this area is pretty pricy. But if you are here to chill this should be nice but with teenagers I would say they rather live in Tokyo like a cheap hotel not this. They don't appreciate this at all. I still appreciate the service and the experience.

Black Diamond members specially give a thumbs up to Zhang at the front desk 👍 I never have the time to write reviews Today I was touched by Zhang's service The service of Zhang at the front desk can be regarded as the brand of Prince Hotel in Karuizawa The story is like this: ”On the day of check-in, I was overwhelmed by the atmosphere of the shopping mall around Prince Hotel The cabin I booked has a good layout with two rooms, and a living room in the middle, which is more than enough for 3-4 people. When I fell asleep at night, I noticed the noise of the snowmaking machine at the ski resort. I have a very sensitive hearing, so I immediately contacted Ctrip's one-to-one customer service and the hotel front desk, and got a response very quickly. The Japanese night shift staff at the front desk communicated well and considered that it was very late, so they let us stay in the hotel building for one night and adjust the room the next day. The next day, Zhang, a Chinese at the front desk, drove the hotel car to the cabin very coolly to help us move our luggage into the hotel building. It was very friendly to hear Mandarin. Zhang was very patient and carried the luggage and drove to help us deliver the luggage to the new room. During the period, he also introduced the hotel and surrounding consultation. The services we needed in the future were also provided. It is well known that the Japanese service industry is excellent. When meeting compatriots in a foreign country, the language communication is smooth and they get real service and help. This hotel experience is the most satisfying one in the past ten years of traveling in Japan.

From our recent visit to the Karuizawa Marriott Hotel, we're excited to share the essence of this secluded gem. With its sprawling suites and gourmet dining options, the hotel is a sanctuary of comfort amidst the snowy splendor of Karuizawa. The experience is further elevated by the warmth of the staff and the blissful moments spent in the onsen. 😍So Good: Impeccable Cleanliness: The hotel's dedication to a pristine environment was evident and appreciated. Heartwarming Service: The staff's attentiveness and warmth made our stay delightful. Restful Onsen: The onsen provided a haven of relaxation, enhancing our retreat. Delectable Breakfast: The diverse breakfast options were a culinary delight each morning. 🙁Not So OK: Secluded Location: Its distance from the city and public transport requires some planning. Seasonal Crowds: Winter brings the beauty of snow but also high demand and prices. 👌Just OK: 👨‍🦲Zen Minimalism: The room's minimalist Zen decor may not resonate with those in search of traditional luxury. Standard Amenities: The facilities met our needs without exceeding expectations. Ski Area Access: While the hotel offers a shuttle to the ski area, there is still a walk involved to reach the ski gates, which might be a consideration for some guests. 💡 Tips and Recommendation: ♨Onsen Choices: Opt for the building with its own onsen for a private dip, or brave the open-air onsen for a magical winter experience. 🚘Transport Planning: While there's a shuttle service, having private transportation is convenient. Marriott Bonvoy Benefits: Leverage Bonvoy membership for enhanced stay experiences; it's worth signing up for. 👏Conclusion: Capturing the magic of the Karuizawa Marriott Hotel in mere words is a challenge; it's an experience that truly needs to be felt personally. It's a destination that may very well become your next must-visit retreat.

Stayed in Cottage Type A with two kids. There is the hotel van that will send you to your cottage from the hotel reception. You just have to let the staff know. They will also pick you up from the cottage if you want to go nearby places. The prince shopping outlet is a 5 min walk away. The ski school and slope are also within 5 min. The cottage is clean but there may be some creepy crawlers around (spiders). The bathroom is challenging to bathe in the winter because it is small and clothes may get wet. The toilet is separate though. Overall, it was a wonderful stay and I’d stay here again if I return next time.

Cost performance is the best hotel. The price is middle class, but the quality is only a luxury hotel. So please stay for a while. I write the improvement points afterwards, but it is a level that you don't have to hesitate to stay because it is trivial. The first is that there are few amenities. There is no cosmetic water or body cream system in particular. It is not possible because it is a recent flow, but I think it is the best if there is. The second is hot spring. The facilities and atmosphere are the best, but it is difficult to sit slowly because the water flow in the bathtub is strong. It's flowing sideways. The staff is perfect if you have another step of hospitality. If you carry out training like Hyatt, I think it's worth it even if it's 20% plus at a price.

We stayed for 2 nights this time on our second stay. 1We stayed in a family room for one night but it was very comfortable with ample size to spend with family 3 people. From the balcony you can see the golf course and Mt. Asama surrounded by nature, and your heart is calm. The hotel here is great with hot springs in the annex. It is very pleasant to be soaked in a bathtub while watching Mt. Asama during the daytime with good weather. The breakfast buffet was firmly equipped with infection measures and I was able to eat with peace of mind. I like it so delicious that fruit juice is added. The hotel staff is soft and only 々 who greets you when you pass. I was able to stay very comfortable.

The price is a bit expensive, and the hotel facilities are a bit old, but the service is very good. I will stay here next time I have the opportunity. The service staff are very enthusiastic and actively helped me heat the rice balls. Praise!

After a great stay at the Hoshinoya Okinawa last year, we were looking forward to staying at the ”main” resort, which did not disappoint. I love how Hoshinoya takes a completely different approach to luxury than a Four Seasons or an Aman. This is not about excess and opulence. This is about simplicity, discreteness, thoughtfulness and nature. We stayed at one of the water-side villas, which appear to be worth the higher rate than the row of villas farther away. Check-in and reception were a breeze, except for the expected English language gap. There are a few staff members who speak very good English, but overall you can tell some of the staff will struggle. The rooms are gorgeous. High ceilings. Turn on some music and it will echo wonderfully. There is some attention paid to lighting. The sleeping areas are darker. And quieter. The only sound filling the room is the rush of the water. The rooms are extremely clean and you will find yourself tidying up your own clothes just to not mess up the clean/zen vibe of your room. Being able to wear the yukata around the resort and even in nearby areas was great. Next time I will make sure to pack less clothes. We ordered the kaiseki style breakfast and dinner. The breakfast was a bit too much on the veggie side but the dinner was excellent. Pricey, but worth it. More reasonably-priced dining options are available at the nearby Harunire Terrace, which is a 15-minute walk or a 5-minute ride with the resort's free car service. The Meditation Bath facility in the resort was more than enough for me to enjoy the hot springs. It's open to very late and you can check via a web site as to whether the place is crowded or not. My wife ventured out to the larger Tonbo no yu onsen and thoroughly loved it. It won't take you a lot of time but just walking around the resort grounds is amazingly relaxing. The layout does come across as a bit too manicured but still very pleasing both visually and aurally. I didn't want to go too much into the details of the place because part of the wonder of this resort is discovering and marveling at it for the first time yourself. If you can shed the concept of excess and luxury and opulence and are open to a ”very” different approach, then go.

There are three rooms in the two-story villa, one of which has four beds and the other two beds. Each room has a bathtub. The open-air hot spring in the room is very small and can only accommodate one person, but the bathroom has a large jacuzzi and a TV. The vacation is really great. The ski resort is very close, and you can play at the age of three. Aolai has a few big names that are still expensive. The sukiyaki pot and teppanyaki in the hotel are great. If you bring children, it is more suitable than Hoshino, and Hoshino Hot Spring can not go. The hot spring in the hotel is already very good. There is a big supermarket, Delice, which is 15 minutes by taxi. You can buy things and cook in the room. The cooking in the room is very convenient. The waiter can wash the dishes. It is perfect.

Really like this hotel especially the little onsen provided on 2nd floor. Good location and easy check in and check out. Worth to return again. In the middle of all attractions. Visited nagano chrismas market.

We have been traveling around the world for the past two years and we have stayed in many hotels. I have never written a bad review of a hotel before. This is the reason I think you should reconsider your reservation at the Mecure hotel and spa. It’s a long review, but I believe it is helpful for future travelers. We have been traveling around Japan for the past three months and we have stayed in numerous hotels in numerous cities. We absolutely love Japan and we have no complaints for any of the other hotels that we have stayed in. However, the Mecure Hotel Resort and Spa does not come close to meeting our expectations. It is the only hotel where no staff greeted us upon arrival to help with luggage. It is the only hotel that didn’t allow us to check in one hour early. Even though we know that there was only a 5-10% occupancy rate (based on the cars in the parking lot), they would not allow us to go to our room at 2 PM. - we had to wait until 3 p.m. They even kept the keys from us and we had to wait in line again to pick them up at 3 PM. One would think that they would have the welcome lounge open for people to wait for their rooms, but it doesn’t open until 3 PM. We had to lock up our luggage in order to keep it there for the hour. It was the only hotel that made us pay for ice. I did get a cup of ice in the lounge (3 cubes), but they told us we couldn’t bring it to our room. They offered us a welcome drink, but they wanted me to access the coupon on my phone on my Accor account yet they had the written coupon right there in front of them. Made no sense! Breakfast is only served from 7 AM until 9:30 AM, with the last orders being taken at 9 AM. For those of us who don’t like to get up early in the morning, that is a detrimental aspect of this hotel. We do a lot of research before we book a room at any hotel. We chose the classic twin room with a sofa bed and the mountain view. It very specifically listed “Mountain View,” and we knew we wanted that view based on our examination of Google maps of the hotel. When we arrived at our room, we looked out to see the parking lot and then the highway, and then about 5 to 7 miles in the distance we saw some mountains (see pictures below). We went downstairs to request a room change to the side that looked at the beautiful mountains and their response was “every room has a Mountain View.” That was not acceptable for us, so we had to push until they moved our room. Interestingly, the room they moved us to had a map of the mountain range that is the view. There was no such mountain map in the other room. We just examined the hotels website, and now none of the rooms have Mountain View listed, except for the junior suite. Our guess is that too many people complained when they were put in the rooms that have a view of the mountains 5 to 7 miles away. The bathroom is very very small. The furniture is adequate at best. The carpets are incredibly dirty. There are stains everywhere in the hallways and in the rooms

Staff were extremely friendly and helpful. Facilities are great, with a hot spring in the hotel coupled with nice selection of free ice cream and soy sauce noodles. Nothing but praises

Very comfortable 3 star hotel with 6 minute walk from the Jr. Station. The manager went to the extra effort of helping me with catching busses and even hand wrote options on a separate paper for me. Getting back from dinner I had a gift bag in my room with a keepsake from the hotel. The room had a fridge, kettle and a dressing gown and slippers for the onsen The onsen was clean and well appointed on the second floor with a sauna,hot bath and cold dipping bath. Very invigorating after a day's skiing! The Japanese breakfast the next day was delicious and with plenty of variety. Sadly the coffee was not to my liking and could be improved. Value hotel and customer service was what you would find in a hotel costing much more. For a great sleep ask for a floor up high..8th..and I certainly appreciated the view and the option to open the window for fresh air by which to sleep. Highly recommended......