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4.3/5
Excellent
Mount Rose Hotel was highly recommended on TripAdvisor. It was located very convenient to the crown complex which we watched a concert at. On arrival we were checked in promptly. Staff was courteous. The room was located on the first floor. This hotel appears to be a previous chain hotel, which was repurposed and a family owned hotel, and it was done very nicely. There are some updates to the rooms which appeared very nice. We were provided with towels. There is a hairdryer available as well. The bed is very springy. Pillows are about the same as any other hotel you would stay at. We would stay here again, as prices were very reasonable.
QQISONGThere is a small shop opposite the breakfast, there is a parking lot downstairs, and the next high speed is good, as a transit rest hotel is very good! Suitable for parents, although the hotel is ordinary, the price is also close to the people, the service is more responsible
Deplorable condition, I booked on line with Priceline walked into the room and walked right back out and requested an immediate refund, I don’t know where you can post pictures but I have several to document my review. The front desk girls were very courteous however.
RrhiannonjwRight off the bat, you can tell this building is older, however the location has great access to a lot of food and shopping. The hotel staff was very sweet, and jumped to requests. However, we were very disappointed overall in the facilities and services. We paid $400+ for 5 nights to stay in a hotel that rarely unlocked the back doors/our room door unless you went to the desk to get a new card, only gave us 2 towels every time we asked, and started out with a fridge that didn’t seal, damaging $50 worth of food. Bed was comfortable and shower was decent, however don’t hold super high expectations.
I checked in around 11:30 p.m. hoping to get some sleep. Hotel had old beat up dingy look. Carpet worn. Room was beat up, old, and did not look like their nice website pictures. Lots of smudges on mirror/TV. There was lingering ********* smoke inside hotel and loud club music right below my window. At 3:00 a.m. approximately 6-8 police cruisers came to the club with loud sirens waking me up after sleeping only 2 hours. I left around 3:30 a.m. and drove home exhausted. I asked for a refund when checking out and was told to call back for a manager. When I did an individual identifying herself as the manager promised a refund within 3 business days. When the refund did not come I called back a few days later and was told that the person I spoke with previously was not a manager but a new employee, and there would be no refund. When I referenced the folio that the previous “manager-employee” sent me, the manager said that it had been sent from her personal email account. He did not apologize for that or anything else, was argumentative, and provided very poor customer service.