Check Fayetteville Hotels with Hot Tub

We received excellent service from the front desk staff to the cleaning staff to those checking us in for breakfast (which was fantastic by the way) to the grill masters 🙂 in the dining room. Every employee we encountered was welcoming, kind, and courteous. The rooms were clean and comfortable. I loved the spacious bathroom with the waterfall shower head. My husband has stayed at an Embassy Suite Hotel several times, but this was my first. I will definitely visit an Embassy property again. Thank you for making our stay an extremely comfortable one.

The hotel is very new, the room is small but the layout is comfortable and reasonable, the breakfast is rich and the popularity is very strong. The sound insulation is not very good, the height of the floor is slightly lower, and the old feeling is that people are walking upstairs.

Traveling through this small place, overall it is so sloppy, the nearby hotels are a little more expensive

My family recently traveled to Fayetteville for our kids’ sports weekend. This hotel was perfect and has everything we could have asked for!! Breakfast was delicious, WiFi great for kids devices, cozy and spacious rooms, plus an incredible fitness center for mom/dad to steal a quick early am workout. AND kudos to the wonderful staff for being so gracious and hospitable. Our family had a wonderful stay and we will surely be back when activities bring us to the Fayetteville area. Thanks again!

I checked in around 11:30 p.m. hoping to get some sleep. Hotel had old beat up dingy look. Carpet worn. Room was beat up, old, and did not look like their nice website pictures. Lots of smudges on mirror/TV. There was lingering ********* smoke inside hotel and loud club music right below my window. At 3:00 a.m. approximately 6-8 police cruisers came to the club with loud sirens waking me up after sleeping only 2 hours. I left around 3:30 a.m. and drove home exhausted. I asked for a refund when checking out and was told to call back for a manager. When I did an individual identifying herself as the manager promised a refund within 3 business days. When the refund did not come I called back a few days later and was told that the person I spoke with previously was not a manager but a new employee, and there would be no refund. When I referenced the folio that the previous “manager-employee” sent me, the manager said that it had been sent from her personal email account. He did not apologize for that or anything else, was argumentative, and provided very poor customer service.

We stayed at this hotel overnight with friends. After arriving at 10pm on an 18 degree night, the room was 57 degrees when they walked in! They called the front desk who didn’t seem to care and told them Housekeeping leaves it that way and they will just have to wait, it will warm up soon. They called back after 20 minutes after the temperature wasn’t budging much and got a similar uncaring response. They pushed to change rooms and found the same thing in the new room. They waited for over 90 minutes for the room to warm up enough to shower. So much for arriving, relaxing and going to sleep! Had 1 of the 3 front desk people on duty shown even the slightest empathy with the situation, it might have made a difference, but they said it was hotel policy to keep the rooms that cold and there was nothing they can do. I get trying to save energy, but if you check in with your arrival time on the Hilton app hours in advance, can’t 1 of the 3 people at the desk do the right thing and turn the heat on? Clearly, a hotel to avoid!

Global business team was raving about the staff and how this team treated our employees for several weeks of support to a local plant. Customer service and welcoming by staff is actually phenomenal and attentive. Refreshing. (Thanks Aaron and late shift team)

I need to start off by saying Farrah displays everything an organization is looking for when it comes to customer service! She is polite, empathetic, and was truly a joy to encounter when we arrived at 3:30a. My rating could have been given for her alone, but it isn’t, my great experience didn’t stop there. Every individual we encountered greeted us, was so polite, and professional. The facility was clean, truly a wonderful place to stop or stay. I want to be clear, I gave an excellent rating not because all was perfect, I actually did not get my confirmed connecting rooms, but excellent and flawless are not the same thing. The way the staff handled the error and communicated with me showed they cared, she went above and beyond in her efforts to accommodate me and my family, and that’s excellent service. Thank you Homewood Suites of Fayetteville, you made an impression on my family and I, you represented yourselves, organization, and your city well!