Front staff should more empathy to customer when they need help. I’m in trouble with the mistaken some process during Trip.com to booked my wrong room type. Instead of helping me fix the issue or finding solution, but the lady at front counter who take responsibility for guest check-in ask me to contact the Trip’s agency by myself with no intention to help or trying to help, she treat me like its yours problem not the hotel. From my perspective, I reserved room via Trip.com and how can I know that Trip.com has the other agency to make the room reservation with the hotel, and how can I have to contact of those agency because the platform that I spent money is with Trip.com, Trip-agency-Centara hotel are the business partners, the hotel should know who make a transaction to reserve the room, isn’t it? Is it make sense that the hotel does not take any action and just let me contact with the agency by myself which is how can I know who they are?
This is a great hotel, has everything you need, great restaurant , shopping mall. Gym, swimming pool , right across from KFC and sunee market. The ubon football stadium is nearby and most things a cheap taxi ride away. The staff were fantastic, but some couldnt speak english and my Thai is nid noi. But we got by.. id come here again.
The room is clean and spacious. The room has a lot of space, with a sofa, dryer, and medium-sized refrigerator. The sheets, pillowcases and blankets are a very nice touch. (So good that I asked to buy it but the hotel didn't sell it) Excellent service staff, delicious food, dishes and desserts that change the menu every day. Near 7-Eleven, there is a fitness center and bicycles to borrow to ride. Overall very good.
We stayed here for a week and great hosts, location, accommodation, security, swimming pool and gym facilities. The Wi-Fi was also excellent.
We have booked a second week from the 2nd to the 9th May in a different Most family property (same community) given this one is booked. We have no hesitation in recommending this property.
The room is clean and comfy. Staffs are friendly and great services especially one of the staff greeting by the door 👍. Good location and foods vendors across the street in the evening. There’s a walking/jogging trail by the river 👍. Book again if we ever return !!
Use the service to book a hotel And travel, rent a car with Trip com every time, very convenient and safe. Every booking is reliable, the hotel is on the cover, travel and car rental, safe from being deceived.
I visited Ssampanbok nearby.
The hotel is expanding, the rooms are clean, the bedding is comfortable, everything is satisfactory.
It seems to be run by the family, but most importantly, the kindness and help of the receptionist manager left a deep impression on me. In addition, my English is very good, so communication is easy. This is the only hotel on the hotel reservation website. I went to Google Maps. The meal was delicious, and overall it was good. I will stop next time.
Very Good
7 reviews
8.5/10
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PHP 2,220
per night
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NNapapornFront staff should more empathy to customer when they need help. I’m in trouble with the mistaken some process during Trip.com to booked my wrong room type. Instead of helping me fix the issue or finding solution, but the lady at front counter who take responsibility for guest check-in ask me to contact the Trip’s agency by myself with no intention to help or trying to help, she treat me like its yours problem not the hotel. From my perspective, I reserved room via Trip.com and how can I know that Trip.com has the other agency to make the room reservation with the hotel, and how can I have to contact of those agency because the platform that I spent money is with Trip.com, Trip-agency-Centara hotel are the business partners, the hotel should know who make a transaction to reserve the room, isn’t it? Is it make sense that the hotel does not take any action and just let me contact with the agency by myself which is how can I know who they are?
GGuest UserThis is a great hotel, has everything you need, great restaurant , shopping mall. Gym, swimming pool , right across from KFC and sunee market. The ubon football stadium is nearby and most things a cheap taxi ride away. The staff were fantastic, but some couldnt speak english and my Thai is nid noi. But we got by.. id come here again.
NNatpiyachanThe room is clean and spacious. The room has a lot of space, with a sofa, dryer, and medium-sized refrigerator. The sheets, pillowcases and blankets are a very nice touch. (So good that I asked to buy it but the hotel didn't sell it) Excellent service staff, delicious food, dishes and desserts that change the menu every day. Near 7-Eleven, there is a fitness center and bicycles to borrow to ride. Overall very good.
GGuest UserWe stayed here for a week and great hosts, location, accommodation, security, swimming pool and gym facilities. The Wi-Fi was also excellent.
We have booked a second week from the 2nd to the 9th May in a different Most family property (same community) given this one is booked. We have no hesitation in recommending this property.
GGuest UserThe room is clean and comfy. Staffs are friendly and great services especially one of the staff greeting by the door 👍. Good location and foods vendors across the street in the evening. There’s a walking/jogging trail by the river 👍. Book again if we ever return !!
OOrasaUse the service to book a hotel And travel, rent a car with Trip com every time, very convenient and safe. Every booking is reliable, the hotel is on the cover, travel and car rental, safe from being deceived.
GGuest UserI visited Ssampanbok nearby.
The hotel is expanding, the rooms are clean, the bedding is comfortable, everything is satisfactory.
It seems to be run by the family, but most importantly, the kindness and help of the receptionist manager left a deep impression on me. In addition, my English is very good, so communication is easy. This is the only hotel on the hotel reservation website. I went to Google Maps. The meal was delicious, and overall it was good. I will stop next time.
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