Overall is good. We have a very good time here. All facilities and service are good. It seems the manpower not enough in every departments since checking in so many guest are waiting at the lobby and GSA are too busy to handle. After finish there’s only 1 bellman to take care of everyone to escort guest to the room by buggy but the luggages will come later. The luggages come so late we go to the beach 10-20 mins and come back to the room and found that the luggage are in front of our room (what?). We have a good time the party at the beach in the evening. During breakfast, also not enough glasses and some delayed food but staffs are great.
I love this location. Staffs are very good. That suites the price I paid to stay. There are many kinds of breakfast. Good tested coffee.
But…one thing is not good that lobby staff told me that my room finished but when I went to the room is not finished yet. I was waiting for the room until 15:30 at restaurants. I don’t know what’s happened…, but a drive staff helped to change the room and try to service mind.
I like to come here very much, like going to a dacha ☺️.
The hotel has large and beautiful grounds, very nice to walk around it and has a small private beach. The rooms are always clean and the bed is huge 🫶🏻
I recommend this hotel, maybe we are lucky, but we never caught buses with tourists, so it was super comfortable. A big plus that the pools work for a long time 👌🏻
Location : located in good area ( Not so far from the city where you can find many foods and convenience stores).
Services : the stuffs were super nice and help you if you need anything.
Food : breakfast was excellent! With different varieties of foods, you can try many Thai dishes and also western.
We had dinner at the Japanese restaurant, but unfortunately it was pricey and the taste was not worth the price. But! The service was really nice!
Amenities:
The swimming pool was wide and both adults and kids can enjoy.
There was a beach where you can watch sunset and do many morning activities the hotel provided.
They also have gym, kids playground, and many activities including canoeing. Didn’t really get bored even though it was raining all day.
Very good place to stay with your family or friends. Very kids friendly and I think you will enjoy Khao Lak staying here.
Hotel near Khao Lak,Takua Pa100% of visitors choose this area
SShelek TThong2023.06.01
Thank you for the clean, comfortable room, very spacious.
Clean swimming pool
Delicious breakfast and the staff at ❤️ are all lovely ❤️❤️
Very impressed ❤️❤️❤️
Hotel near Khao Lak,Takua Pa100% of visitors choose this area
GGuest User2024.11.10
Excellent location, the beach is 50 meters away, cafes, laundries, a small shop are nearby. All infrastructure is located on the main street, the hotel is located in a quiet place. The hotel offers rental of SUP boards, surfboards. Breakfasts are served in a new open-air cafe on the seashore.
My experience at Santhiya Koh Yao Yai was absolutely wonderful and exceeded all expectations.
1. Tranquil Location & Stunning Views:
The resort is incredibly peaceful, with a breathtaking location surrounded by nature. The scenery is simply amazing — a perfect escape from the noise and crowds.
2. Beautiful & Quiet Rooms:
The room was calm, beautifully designed, and offered stunning views. The private pool made the experience even more enjoyable.
3. Outstanding Staff:
Most of the staff were exceptionally friendly, kind, and went above and beyond to make our stay comfortable. Their warmth really made a difference.
4. Minor Issue with Restaurant Credit:
There was only one issue during my stay — a misunderstanding with a restaurant staff member regarding the use of the resort credit. Unfortunately, the management handled it poorly by calling in the waiter to prove I was wrong. This approach was unprofessional and left a negative impression, which contrasted with the otherwise excellent service.
5. Amazing Restaurant Experience:
The food at the resort was outstanding — delicious, healthy, and with plenty of variety to suit every taste.
6. Fast & Efficient Transportation Within the Resort:
The internal transportation service was impressively responsive. On one occasion, I called for a buggy and they arrived even before I hung up the phone!
7. Highly Recommended:
I strongly recommend this resort to anyone seeking luxury, relaxation, and a unique experience surrounded by nature.
Final Note:
I would only advise the management to train the front desk staff to handle situations more gracefully. One negative moment should not overshadow the hard work and excellence of the rest of the team.
Hotel near Khao Lak,Thai Mueang100% of visitors choose this area
Ttheandantelife2024.07.16
We stayed 5 nights here in July during the rainy season.
Good: Big rooms, beautiful pool at the hotel wing, nice location, beach access. Service is friendly and accommodating.
Fair: breakfast buffet spread is fairly wide, good for the price, they change one or two items everyday. Umbrellas provided because you need it to get between the buildings. Gym is small and equipment is old and some of it is broken, but there's enough space to do floor exercises.
Poor: maintenance of some common areas and also the aircon. Inconsistent amenities in rooms
We were booked into a deluxe pool view room (2nd floor) which had a moldy smell that we couldn't get rid of. After the 2nd day we asked for a different room and we were upgraded to a pool access room (1st floor), which didn't have a moldy smell. But the hot water didn't work in that room. Also, our original room had a smart Android TV with built-in Netflix and Youtube apps, but the upgraded room did not. Not a huge deal breaker for us as we travel with a HDMI cable but it just seemed strange. Also the pool access room was in the last block (rooms 512 to 524 I think), which abutt the back of the shophouses next to the resort so you can look down into their backyards and hear the people talking even with the door closed). The other buildings don't have this issue as they are not next to any other buildings (for now).
Hotel near Khao Lak,Thai Mueang100% of visitors choose this area
GGuest User2025.01.16
Great resort - large complex, huge rooms.
Amenities were perfect for what we wanted.
And the location close to a pleasantly bustling street really made our trip special.
A selection of pools, generally enough sun beds, well kept gardens.
Breakfast was really nice.
Would recommend
Very Good
101 reviews
8.7/10
Price from
PHP 2,023
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9.2/10
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GGuest UserDISAPPOINTED EXPERIENCE AT THAI BAKING COMPANY
New hotel, clean and comfortable. Great atmosphere. Staff are friendly and polite.
Overall, I was very impressed, except for one of the female staff at the dessert shop.
**** A FEMALE STAFF AT “ THAI BAKING COMPANY ” MAKE ME DISAPPOINTED . ( APRIL 23rd ,2025 at about 3 P.M. ) *******
SHE NOT EVEN GREETING OR SUGGEST US .
The female staff saw us and ignored us, not even welcoming us or offering any advice on the menu.
When we entered the restaurant, she ignored us. We had to try to ask her how to order and the price ourselves. I asked about the Thai dessert menu and how to order or pick up the desserts. She pointed to the place but I didn't know how to pick them up, where to find the plates or utensils, and I had to ask and ask for the utensils to pick up the desserts myself.
when we got our dessert, my parents waited for a long time without her even bringing them a fork or plate to use. I tried to ask for a spoon and fork to use for eating the dessert, but she was greeted with an expression that made me feel uncomfortable.
My parents felt bad, even my father said that she was acting disrespectful and disinterested because we are Thai.
There were many good things that happened at this hotel, but the facial expression and the way that the female staff treated us made us unable to forget that bad situation.
Please warn that female staff not to make such gestures and facial expressions with anyone else.
บรรยากาศและพนักงานส่วนใหญ่ของโรงแรมนั้นดีเยี่ยม
ยกเว้นการบริการและการปฎิบัติของพนักงานหญิงที่ THAI BAKING COMPANY เมื่อวันที่ 23 เมษายน 2025 (เวลาประมาณบ่าย 3 ) เมื่อเราเข้าไปในร้าน พนักงานหญิงคนนั้นเห็นว่าเราเดินเข้าไปและแม้ไม่ได้แสดงท่าทีต้อนรับ ไม่มีคำทักทาย (ไม่พูดด้วยเลย) บรรยากาศในร้านช่างน่าอึดอัดและไม่มีบรรยากาศของการต้อนรับซึ่งแตกต่างจากทุกที่ในโรงแรม ฉันต้องการจะพาพ่อและแม่ของฉันเข้าไปชิมขนมไทย แต่เมื่อฉันเดินเข้าไปก็พบว่าไม่มีใครสนใจหรือแนะนำอะไรเลย ฉันต้องถามพนักงานว่าจะต้องสั่งอาหารอย่างไรหรือมีเมนูขนมไทยใช่หรือไม่ เธอเพียงแค่บอกว่าขนมอยู่ตรงนั้นและชี้นิ้วไปที่ขนม ฉันยืนงงและอึดอัด และต้องหันไปถามพนักงานคนนั้นอีกครั้งว่าแล้วเราจะต้องหยิบขนมอย่างไร ( เราไม่มีอุปกรณ์ที่จะใช้หยิบหรือไม่มีจานให้หยิบวางด้วยซ้ำ ) เธอจึงหยิบจานและอุปกรณ์ที่ใช้ในการหยิบให้เรา พร้อมทั้งบอกราคาด้วยสีหน้าไม่ใส่ใจ เมื่อได้ขนมมาแล้วฉันมีธุระที่ต้องออกไปข้างนอกร้าน ฉันให้พ่อกับแม่นั่งรออยู่ในร้าน เมื่อกลับเข้ามาในร้านอีกครั้งฉันพบว่าพ่อและแม่ของฉันนั้นนั่งอยู่พร้อมกับจานขนมที่เราหยิบกันมาโดยที่ไม่มีพนักงานแนะนำท่านทั้งสอง ไม่มีแม้แต่จานและช้อนที่ใช้เพื่อรับรับประทานอาหาร พนักงานไม่สนใจพ่อและแม่ของฉันอย่างสิ้นเชิง เรามากัน 3 คนพ่อแม่ลูก ตอนที่นำน้ำเปล่ามาให้ พนักงานก็เอาน้ำเปล่ามาให้ในทีแรก เขาก็เอามาแค่ 2 แก้ว ทั้งที่เรามากัน 3 คน พ่อของฉันเป็นผู้ชายที่ไม่จุกจิกก็ยังรู้สึกได้ถึงบรรยากาศที่น่าอึดอัดและบอกกับฉันว่าพนักงานไม่มีท่าทางที่เป็นมิตรเลย พนักงานแสดงท่าทางดูถูกเพียงเพราะว่าเราเป็นคนไทยงั้นเหรอ ?
การมาพักที่โรงแรมในครั้งนี้มีเรื่องดีๆเกิดขึ้นมากมากมายทั้งบรรยากาศ พนักงานผู้คน บรรยากาศ ธรรมชาติต่างๆ แต่สิ่งที่ทำให้เราจดจำมากที่สุดกับกายเป็นพนักงานหญิงที่มีท่าทางไม่ยินดีต้อนรับคนนั้น
อยากให้ทีมบุคคลหรือผู้ที่ทำหน้าที่ดูแลพนักงานช่วยอบรมหรือแจ้งพนักงานหญิงคนนั้นให้ปรับพฤติกรรม และอย่าแสดงสีหน้าหรือท่าทางแบบนั้นกับแขกคนไหนอีกไม่ว่าเขาจะเป็นผู้เข้าพักชนชาติไหนก็ตาม ทุกคนมีสิทธิ์ได้รับการปฏิบัติอย่างเท่าเทียม
P.S. ขอชื่นชมพนักงานขับรถบัคกี้ชื่อ “ คุณโดม ” ให้คำแนะนำอย่างดีเยี่ยมและเป็นมิตร เสนอการช่วยเหลือที่มีประโยชน์ ; ยกกระเป๋า ปิดประตู แนำนำร้านอาหาร ช่วยถ่ายรูปครอบครัว
GGuest UserMy experience at Santhiya Koh Yao Yai was absolutely wonderful and exceeded all expectations.
1. Tranquil Location & Stunning Views:
The resort is incredibly peaceful, with a breathtaking location surrounded by nature. The scenery is simply amazing — a perfect escape from the noise and crowds.
2. Beautiful & Quiet Rooms:
The room was calm, beautifully designed, and offered stunning views. The private pool made the experience even more enjoyable.
3. Outstanding Staff:
Most of the staff were exceptionally friendly, kind, and went above and beyond to make our stay comfortable. Their warmth really made a difference.
4. Minor Issue with Restaurant Credit:
There was only one issue during my stay — a misunderstanding with a restaurant staff member regarding the use of the resort credit. Unfortunately, the management handled it poorly by calling in the waiter to prove I was wrong. This approach was unprofessional and left a negative impression, which contrasted with the otherwise excellent service.
5. Amazing Restaurant Experience:
The food at the resort was outstanding — delicious, healthy, and with plenty of variety to suit every taste.
6. Fast & Efficient Transportation Within the Resort:
The internal transportation service was impressively responsive. On one occasion, I called for a buggy and they arrived even before I hung up the phone!
7. Highly Recommended:
I strongly recommend this resort to anyone seeking luxury, relaxation, and a unique experience surrounded by nature.
Final Note:
I would only advise the management to train the front desk staff to handle situations more gracefully. One negative moment should not overshadow the hard work and excellence of the rest of the team.
LLels257i booked this hotel for my birthday but never expected much. As soon as we reached the hotel, we were welcomed with a very friendly lady and served with wet towel and welcoming drinks. We were told that the room we’ve booked was overbooked and they are happily to change it to a new one. The least thing i was expected was, they gave a room with my birthdate as the number. and it was decorated nicely for my birthday. and of course with a complimentary cake and fruits😁 a lot of activities provided by the hotel, or you can just strolling around.. the view was spectacular! As we need to check out early to catch our flight, they packed our breakfast to go. Their service and hospitality is top notch! Highly recommended! and I plan to visit this hotel again for my next birthday!
PPaul_HKBeautiful location and hotel grounds are absolutely stunning. On the surface the rooms look good but they are a bit dated with some impractical features and water was dripping from the AC vent. The toilet is semi private which is a bit strange - it sort of connects with the shower area which is not ideal when you are with your partner. Also there are no wardrobe doors even though the shower area is right next to it.
The staff are generally nice and friendly but service is very average for a hotel of this nature compared to other boutique hotels, with staff constantly forgetting things from food or drinks orders at the restaurant.
Flexibility of breakfast was fantastic though and in general the food was excellent. Encountered some issues with room service on our first evening which were resolved promptly the following day.
End of stay was disappointing - we appreciated the hotel were able to extend our check-out by 2 hours to 2pm (and able to use a shower room to get changed later in the day), but they made it abundantly clear that if we wanted the room to 7pm then we would have to pay for another half-day occupancy even though the hotel was definitely not full. If the hotel was at full capacity, we would have completely understood the situation. It all felt a bit ‘budget’ from a 5 star hotel.
To make matters worse, during a rainy and cool afternoon, we ended up killing time on sun-beds on the beach before we could use the their shower room. The bizarre thing was that the shower room turned out to be a different guest room identical to the one we had been staying in. Surely it would have been easier to let us stay in our original room for a few extra hours, it would also have saved the hotel from having to clean two rooms.
Given that we had arrived very late on the first night, it was not like we were trying to take advantage of them and maximise our stay - we were just killing time ahead of our evening flight. It was all quite a weird end and so not sure we’d go back or recommend this hotel even though the setting is incredibly beautiful.
There is a lot of communication provided about the ethos of excellent hospitality while staying in the hotel. This specific action and policy seemed in opposition to these communicated values.
AAnthonyThis was my first time at La Flora but I was amazed by everything the hotel had to offer. Great location, great pools, great amenities but most importantly really great staff. The room cleaning service was also impeccable. The perfect place to relax and enjoy a great holiday.
Will definitely be back ❤️
GGuest UserHotel was lovely and rooms good size with great amenities. The beach very quiet and nice location for a quiet holiday.
The service was ridiculously slow. We were charged service charge for any drinks ordered and told to wait to collect them rather than be delivered to us. Not sure how you can charge service charge for no service. The reception staff were not helpful when I wanted to use my Accor loyalty card and they said that points could not be added for the stay only the drinks as booked through Trip.com. The. When leaving we were not able to add the points for drink and food purchased.
We had to wait 20-30 minutes for each drink and any food ordered at the beach bar. It was a joke
KKuvshinkaThe hotel is excellent, gorgeous territory, large swimming pool, private beach, excellent breakfasts. Very friendly staff, clean well, wash floors every day and change towels and linen. The rooms are a little tired, but everything works. Large balcony with a table, bench and clothes dryer. We used the spa services, the prices are of course higher than in the salons on the street, but the massage is in a separate room, everything is clean and the quality of the massage is very high. The hotel has bowling, billiards, a gym. The territory is like a large garden - birds sing in the morning. The only minus is the lack of disposable slippers, but the floors are clean and we walked barefoot.
PPlum31Our stay at Merlin Khao Lak was pretty great. We had a week there, and sincerely enjoyed the feeling of staying in a contained and nicely taken care of rain forest by the beach.
The location was nearly perfect, but the beach itself wasn't very swimmable (beginning of rain season, to be fair). Fortunately, there were other beaches on the same coast that were nicer during the same time of year, so we did get time in the sea water. Even without sea swimming, the ambience from the waves and the sunsets made the beach plenty nice for us at Merlin. There is also a variety of nicepy kept pools to enjoy, though I typically don't enjoy pools personally.
Service/food were both nice as well. The staff was pleasant enough, but it did feel weird that an ecologically minded resort had the least meat/dairy alternatives of any of the several resorts/hotels we stayed at. I found ordering curries with no seafood or meat simple though, and they were mostly still good. The massaman curry was a miss, but everything else I tried was quite good for resort food!
We really loved the touch of the room's default tv channel being an info channel about the resort's wildlife and maintenance. That, plus the several info booklets allowed us to have a more guided and knowledgeable experience while sightseeing on the exceptional grounds. It was really fun running into others who were also just having a look around and waiting to see a different animal pop up.
We enjoyed our stay. Next time we'd likely come back, while also spending some time up the coast a bit.
AAnonymous UserLocation : located in good area ( Not so far from the city where you can find many foods and convenience stores).
Services : the stuffs were super nice and help you if you need anything.
Food : breakfast was excellent! With different varieties of foods, you can try many Thai dishes and also western.
We had dinner at the Japanese restaurant, but unfortunately it was pricey and the taste was not worth the price. But! The service was really nice!
Amenities:
The swimming pool was wide and both adults and kids can enjoy.
There was a beach where you can watch sunset and do many morning activities the hotel provided.
They also have gym, kids playground, and many activities including canoeing. Didn’t really get bored even though it was raining all day.
Very good place to stay with your family or friends. Very kids friendly and I think you will enjoy Khao Lak staying here.
富富贵女人This was my second time visiting Khao Lak, and overall, it was a wonderful stay! This resort is even more beautiful than the one I stayed at last time — the scenery is stunning and the atmosphere is very relaxing.
The breakfast restaurant service was especially impressive. One of the male staff members was incredibly warm and welcoming, and the service was very attentive. Although the gym is small, I absolutely loved the lemongrass-scented cold towels in the freezer — such a refreshing touch!!!
But my rooms had a damp smell, which wasn’t very pleasant, while the room my friend stayed in smelled great. Also, after swimming, I was quite thirsty and went to the towel station by the pool, but there were only cups and no drinking water. I asked the staff there, but she didn’t seem to speak English, which made communication a bit difficult.
Except those two small points, everything else was excellent!!it was a very enjoyable experience and one more unforgettable moment — I witnessed a truly breathtaking and emotional sunset here. I’d definitely recommend this place to anyone looking for a peaceful getaway.
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