The hotel is conveniently located close to the Old Town, Carrefour Express, and tram stops.
There are a total of three power outlets available.
The shower has good water pressure.
Luggage storage is also available free of charge, which was especially helpful for a solo traveler like me who arrived in Krakow at 9 a.m. while check-in wasn’t until 2 p.m.
The only drawback is that you might hear people talking and vehicles passing by especially at night since the hotel is located just beside the main street.
I booked a room for my mother. Thank you for allowing her to check in a bit earlier – it was very helpful and much appreciated, as she didn’t have to wait in the lobby.
Overall, everything was good. However, there was one issue: there was an empty white bottle left in the room (it looked like a used vodka bottle), and there was no drinking water provided, even though the photos showed two green bottles of mineral water included in the room
Top hotel. Very close to the train station and there are large shopping malls nearby. 5 minutes to the old town. The hotel is luxuriously decorated and the rooms are very warm. The front desk of the hotel is very welcoming and beautiful.
Hi Travelers
so i choose this hotel for my 3 night stay,
i was absolutely shocked to hear that a boutique hotel provides no safe deposit box in your room,
you have to hand over your personal items at reception for safe keeping,
This is absolutely not the way to run a boutique hotel ,
so i was left waiking around with passport & cash,They also do not provide a room clean service & will charge you for changing bedding,
i will definitely avoid this hotel for future stays,
Excellent! It's both cheap and comfortable. I booked a hotel for this business trip and looked at many options, but this one was the most cost-effective. I've already recommended it to my friends, and I'll definitely stay here again next time I'm in town.
The hotel is situated next to a large, beautiful park and is just two tram stops from Krakow. A bus stop is conveniently located a mere two-minute walk from the entrance, making transportation very easy. There are several other hotels in the vicinity, and a small supermarket is also nearby. I particularly enjoyed the room's interior color scheme, and the bathroom was impeccably clean.
Hotel with beautiful interiors. Very tasty breakfast, a large choice of food. The only minus is the price for parking (which is hard to find on hotelu-180 zł.) and the idleness in the photo of the lock from the credit card (Zł. 400) , the amount automatically blocked after checking, for the use of paid services, Unlocked only after telephone intervention after many hours of check-in.
Great location and thoroughly enjoyed the breakfast buffet. Nice cafe alongside the hotel too. Within walking distance to old town, castle, and river. Lots of vegan options too. The staff were extremely friendly as well as the airport pickup driver arranged by the hotel who was so friendly and informative about what to do and see in Krakow.
Great Service and Comfortable Stay
I had a wonderful stay, The receptionists were incredibly friendly and accommodating, making me feel welcome from the moment I arrived. I really appreciated being able to check in early, which made my trip much more convenient.
The room was comfortable and well-maintained, though the view from my window wasn’t the best. Additionally, the location was a bit farther from the city than I had anticipated, but it was still manageable.
Overall, I was very happy with my stay and would definitely recommend this hotel, especially for its excellent customer service!
The location is really great, the environment is very good, the surrounding supermarket restaurants and bars have everything, all are walking distance, walking to the old town for 5 minutes, really convenient. Invincible and invincible satisfaction of a stay. The only thing to pay attention to is that the hotel's hair dryer is easy to overheat protection. My long hair has been blowing for a long time. The blowing stops. If you have the conditions, bring your own hair dryer.
Amazing
115 reviews
9.5/10
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9.4/10
Amazing
CCoyfriendI had a plane at 5am. I can’t express my gratitude for the service of this hotel, when I discovered that they had a shuttle bus every 30 min and a breakfast service even at 3am!! Thank you so much for your amazing hospitality!
Ccool_dudeIf you are on a short trip to Krakow, this is the best hotel to be at. First of all warm welcome at the reception, welcoming staff, freshly baked cookies with aroma, delicious apples if you are hungry. Everything is so perfect, i will consider again if i want to stay.
GGuest UserExcellent location, comfortable hotel, beautiful room
Unfortunately, room 105 is not quiet because the air conditioner is too noisy and to complete the noise of the tram rails located in a short distance continued to feel, Until midnight, and then it took over around six, and even though you weren't very much in the room during the day, the evening and early morning it became intolerable, sometimes it was also trembling the room.
Excellent breakfast with little sweet for us Italians
By changing the room I would advise him lively
SSiraThe Mercure Krakow Stare Miasto instantly impressed me with its beautiful, modern, playful lobby design — highlighted by a replica of Queen Barbara’s dress (wife of King Zygmunt August), complete with a plaque sharing her story. Service was another highlight: the check-in staff were warm and welcoming (one even greeted me in Thai), and homemade snacks were offered at both check-in and check-out. The location is superb, directly opposite Galeria Krakowska, a massive mall with everything from luxury brands to groceries, restaurants, and a food court. It’s also just a short walk from the Market Square, main shopping streets, and the Czartoryski Museum, home to Leonardo da Vinci’s Lady with an Ermine. Wawel Castle and the Kazimierz district are a bit farther, but still manageable on foot with comfortable shoes. My room was clean and comfortable, though a little plain, and the bathroom on the small side. Breakfast was the one weak spot — the food selection was modest, and at peak times the dining room felt cramped, sometimes leaving only counter seating (I recommend going later once the rush has passed). Still, these are minor quibbles. With its inviting lobby, warm and attentive service, and unbeatable location, this hotel is an easy one to recommend.
WWSLeongThe hotel is conveniently located close to the Old Town, Carrefour Express, and tram stops.
There are a total of three power outlets available.
The shower has good water pressure.
Luggage storage is also available free of charge, which was especially helpful for a solo traveler like me who arrived in Krakow at 9 a.m. while check-in wasn’t until 2 p.m.
The only drawback is that you might hear people talking and vehicles passing by especially at night since the hotel is located just beside the main street.
GGuest UserPerfect stay in centre of Old Town only 2 min walk to Town Square. Very professional staff who are so friendly and helpful. Superb underground luxurious Spa. We chose an internal room overlooking the restaurant rooftop - the room was absolutely perfect for us being so quiet and a comfy king-size bed. High quality furnishings with beautiful bedding and good choice of pillows. Beautiful bathroom with a fantastic shower complemented the quality of the room.
This hotel is pure luxury with a high quality finish which we could not fault.
There are so many restaurants on the door step we decided to sample as many as possible around the old Town rather than use the hotel breakfast and dinner options.
I've travelled with corporate brand hotels for many years with work and I really don't see any advatange of point rewards when you find private hotels to this standard at very competitive prices. The corporate chain hotels are also out of the old town area, so it makes this hotel a perfect choice. I will certainly return to this hotel and thoroughly recommend it.
GGuest UserThis hotel boasts an excellent location, just a three-minute walk from the train station and the Old Town, making it incredibly convenient for getting around. Having opened less than a year ago, its facilities are modern and top-notch. I particularly appreciated the modern water heater and coffee machine in the room, along with the bathrobes and slippers. The luxurious and comfortable bedding made for a truly enjoyable stay. The bathroom was spacious and bright, and a hairdryer was provided, though I found the shower pressure a bit weak. Breakfast was abundant and high-quality, featuring Polish specialties and sophisticated beverages, especially the fresh juices. There was even a dedicated station for made-to-order hot items like omelets. Most importantly, the hotel staff were professional and welcoming, making me feel right at home. All in all, this is an excellent value-for-money 4-star hotel. I'll definitely stay here again on my next trip to Krakow and highly recommend it to others.
GGuest UserThe location is convenient from the train station and the old town. The room facilities are very good, our room is on the fifth floor, there is always a sound on the top floor at night, but fortunately there is no night. Breakfast food such as Samsung Hotel, hot dishes are also less variety, there are two languages Bowen and English without photos, too inconvenient.
MMarius ZI would have given perfect review for the hotel but my check out experience wasn’t good as I was charged 50 euros more than I was supposed to. The girls at the reception blamed trip.com and even questioned if I ordered other services via website even though the hotel charged me. As they couldn’t figure out why why charged me more they asked me to write email to the hotel’s administrator. He did solve the problem and refunded the overpaid amount but the check out stress caused me anxiety. Otherwise, the hotel room is really nice and big and the location is in a peaceful neighborhood in front of a park, easy to reach city center via public transportation. I didn’t have breakfast in the hotel but there’s plenty of places nearby to eat. Nice touch - capsule coffee machine in the room and free coffee in the lobby.
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