I had a great stay at Abstract Hotel! The location was perfect, the service was top-notch, and everything was spotless. The bed was incredibly comfortable, I just really wish the room had air conditioning—it was way too hot, and I struggled to sleep because of it. Also, I wasn’t a fan of the scent of the bathroom products, and since I only stayed one night, I hadn’t brought my own. But that’s an easy fix for next time!
Overall, I absolutely loved my experience. The staff was so lovely, and I even made new friends during my stay! I’ll definitely be booking here again the next time I’m in Auckland.
There's no bell boy to assist guest upon arrival and even up to the room. Basically this hotel is ”self-service” hotel. From carrying the luggages upon arrival to the room and out of the room (check out). You have to do it all by yourself by taking the trolley and upload those luggages on to it and bring it to your room. The same applies when you want to check out.
Some of the reception staff are not friendly upon welcoming guest to the hotel. Upon our arrival at around 3pm (NZD time) , the reception staff seems not happy in welcoming us. When we asked them why there's no one to assist us on the luggages (5 luggages), and their response was ”they never assist anyone beyond the double entrance glass door”. We were so suprise with their response
To be fair, there are other staff [the chef, manager and other reception staff that was on night duty (other than the one assisted us upon our arrival)] are very kind and friendly. They are happy to assist us whenever we have issue during our stay and they go beyond their duty by sharing a lot of tourism information which was very useful to us as tourist in Auckland, NZ.
A newly opened hotel on the North Shore of Auckland, a very beautiful hotel, good in all aspects, the room facilities are complete, the bed is comfortable, and there are restaurants and shopping around, which is very convenient.
Place is clean and decent. Not used to using biodegradable cutleries, especially when kid wanted to have milk with cereal Carpark space is so limited!! I can’t imagine if we have to park odd spaces if we have to move luggages up and down from our car.
Initially we were given level 1 which do not have lift access but thankfully staffs were very understanding and change for us for higher level so we could have lift access.
Stayed at AKL Kiwi for a night before early flight to ZQN the next day. Getting to the hotel via shuttle (yellow bus) was straightforward but you need to carry your own bags on/off the bus. Hotel had 2 floors and if your bags are heavy and your room on 2nd floor, there are no elevators .
Room-wise it was OK but door knob was quite weirdly placed (I'm 5'10” and had to bend down to insert key into the lock). Quiet location, clean but no elevators.
We've stayed at the Naumi a few times prior to and after international flights....and the convenience of location and transport to and from hotel to airports are the reason why.
The hotel itself is clean and has great amenities. Although we scored a room with a broken extract fan, which kept making a loud disruptive noise intermittently throughout the night.
Usually service is great.
However, this time we found it subpar, with bar staff ignoring us completely when we were standing at the bar for service.
Other than the subpar experience with service this time. We will be back, convenience to airports is just too good.
The hotel exceeded our expectations in all aspects. Very friendly and professional staff members, from check in to breakfast.
The bed was very comfortable and I was so pleased to have feather pillows! Some bedside lights would be useful. The bathroom was spotless and the body products were very nice.
Big buffet breakfast, great coffee and egg station.
We expected a bed after a long flight, arriving in the middle of the night, we got so much more and will be back
Pros
Room has good amenities like coffee and Clean bathroom
Cons
Noisy - hallways need carpet, needed earplugs.
There is nothing around hotel like restaurants or cafes.
Bathroom door is impossible to open without using body weight, faulty construction.
I originally booked this hotel on agoda, however as the reception told us that they cant find our booking as we reached them, and she told us that agoda made a mistake on the address of the hotel I booked (which is their sister hotel, on Hobson St) under their address! At last we made a new booking to stay here with trip.com, as the condition of the other Hotel Grand Chancellor was HORRIBLY OLD! Hope the hotel management will fix this issue with agoda ASAP!!
Otherwise, this new Chancellor hotel is perfect!
The service is very good, the facilities are complete, the location is convenient, the security is tight, and it is full of history. There are many scenic spots nearby, and the seaside pier is nearby. It is very convenient to go out by boat and the scenery is beautiful.
Very Good
114 reviews
8.6/10
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OMR 31
per night
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AAnonymous UserOverall is fine, but hotel is inflexible in making some changes just due to we booked through trip.com. I bought a room for 2 nights in a separate bookings which the second night come with breakfast while the first night does not. Due to my flight schedule, I request to swap the breakfast to first night and is being rejected. Reason being I booked in separate booking and through agency, they couldn’t do any changes about it.
Well, this reason does not really sound convincing for me, because the breakfast is buffet style, is not a difficulty to add another 2 person in I guess. Yet I am not asking for free, I had paid for it.
GGuest UserThe hotel exceeded our expectations in all aspects. Very friendly and professional staff members, from check in to breakfast.
The bed was very comfortable and I was so pleased to have feather pillows! Some bedside lights would be useful. The bathroom was spotless and the body products were very nice.
Big buffet breakfast, great coffee and egg station.
We expected a bed after a long flight, arriving in the middle of the night, we got so much more and will be back
TTaylor Alicia JosephineBeing in town for an overnight staycation with attending to Auckland Cabaret Festival event, I thoroughly enjoyed the hospitality of Marsden Viaduct Hotel. My room was beautiful with a wonderful balcony view and bubble bath to pamper in as highlights. Within close walking distance to bars, restaurants and a captivating vista of the viaduct, it’s a wonderful way to feel elsewhere on holiday whilst being in the heart of the city. I’ll definitely stay here again and highly recommend.
GGuest UserThe hotel is located in the middle of three main roads. It is very noisy at night. There are still people drinking and making noise downstairs at 3 am. I couldn't sleep well all night. The rooms are all floor-to-ceiling windows, without ventilation, and very stuffy.
GGuest UserThis praise is not given to the boss, but to several service personnel. When I checked out on March 10, I forgot the wallet with Australian dollar cash and bank card in the room. When I went to the hotel again, my wallet was still there. In particular, I would like to thank a male young staff member who works on Sunday. I explained the situation, he took me to the room to find it, and found it. Thank you very much for this young man. Send this praise to him and other service staff. Thank you!
GGuest UserWe were really looking forward to our stay at this hotel, which is new, has a very central location, is very clean, and has a very-well equipped gym. These features were greatly appreciated.
Unfortunately, we encountered a few issues that affected our experience. Despite booking for three guests, our room was only prepared for two, and even after requesting additional amenities, they were not fully provided. The in-room phone was also not working, making it difficult to communicate with the front desk.
Housekeeping seemed inconsistent—our room was not thoroughly cleaned after the first night, with some items left out of place and the trash not emptied.
Additionally, when ordering a breakfast box for an early checkout, we were surprised by the lack of flexibility in food choices, as we could only remove items rather than substitute them. A bit more understanding from the staff in handling such requests would have been appreciated.
Lastly, we noticed that some of the buffet food tasted stale, and one of our family members felt unwell afterward. We’re not sure if this was an isolated incident, but it was a bit concerning.
AAnonymous UserWe thoroughly enjoyed our stay! The location near the CBD was convenient, the accommodations were clean, and the staff were exceptionally friendly and helpful.
AAnonymous UserThere's no bell boy to assist guest upon arrival and even up to the room. Basically this hotel is ”self-service” hotel. From carrying the luggages upon arrival to the room and out of the room (check out). You have to do it all by yourself by taking the trolley and upload those luggages on to it and bring it to your room. The same applies when you want to check out.
Some of the reception staff are not friendly upon welcoming guest to the hotel. Upon our arrival at around 3pm (NZD time) , the reception staff seems not happy in welcoming us. When we asked them why there's no one to assist us on the luggages (5 luggages), and their response was ”they never assist anyone beyond the double entrance glass door”. We were so suprise with their response
To be fair, there are other staff [the chef, manager and other reception staff that was on night duty (other than the one assisted us upon our arrival)] are very kind and friendly. They are happy to assist us whenever we have issue during our stay and they go beyond their duty by sharing a lot of tourism information which was very useful to us as tourist in Auckland, NZ.
GGuest UserI had a great stay at Abstract Hotel! The location was perfect, the service was top-notch, and everything was spotless. The bed was incredibly comfortable, I just really wish the room had air conditioning—it was way too hot, and I struggled to sleep because of it. Also, I wasn’t a fan of the scent of the bathroom products, and since I only stayed one night, I hadn’t brought my own. But that’s an easy fix for next time!
Overall, I absolutely loved my experience. The staff was so lovely, and I even made new friends during my stay! I’ll definitely be booking here again the next time I’m in Auckland.
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