Hotel near Reforma,Mexico City15.8% of visitors choose this area
Jjuliomaer2025.04.05
El más pésimo servicio al cliente , me encontraba enfermo del estomago y a pesar de faltar solo una hora para mi ingreso y tener habitación disponible no me dieron la llave hasta las 3pm , ni las cadenas más reconocidas te hacen esperar si tienen habitaciones disponibles especialmente si estas enfermo
Hotel near Centro Historico,Mexico City6.3% of visitors choose this area
JJessie2025.06.24
Originally booked a ONEHOTEL, I felt bad at the hotel lobby, and I retired to book this. Very good, in the city center, easy access. Will stay next time.
Room had little to do with the images on trip.com. Room was dark with no direct sunlight (wall around 50cm in front of the window).
Morning shower was interrupted with an unpleasant surprise as the shower head fell onto me.
Both complaints were adressed during check-out the same day, but staff were obviously not trained for complaints and could not handle my feedback, very disappointing for an 'upscale hotel'. trip.com service on the other hand was flawless as usual.
The hotel is in the city center, and there are many night market stalls downstairs where you can eat. The law and order here is so-so, so you still have to be more careful. Everything else is pretty good, and the service attitude of the hotel staff is particularly good. There is always a small problem, that is, there is an electric fan in the room, and there is no air conditioner.
Hotel near Centro Historico,Mexico City6.3% of visitors choose this area
GGuest User2022.08.26
The hotel in general is good since it is very close to the zócalo the room is a bit small but nothing to ruin it the shower is very good the hotel is new and the breakfast is good it is very good the only bad thing was that the receptionist gave him my same room to another person and he opened it and it was uncomfortable and annoying and curiously the person who gave it to him was the employee of the month apart from that everything was fine I would return to this hotel for its price its location and breakfast
Nice hotel and very centrally located. Each day I had to to get the key reactivated by going to reception which was a bit annoying but everything else was good
Newly renovated in 24 years? All right.
Bluetooth audio is a plus.
Breakfast did not eat meat, not similar to many hotels. quillio carnes, no verdure's,
Overall, good 👌
The hotel in general is pretty good, very clean and tidy, with Mexican theme. The location is right in front of metrobus stop and near to Mexico city downtown, although the surrounding zone is not tourist, next to Tepito. The restaurant was big but for my one night stay it didn't have many available options for dinner, only two dishes. If you need something near to central bus station TAPO or airport for a short period I will recommend it.
Hotel near Santa Fe,Mexico City7.3% of visitors choose this area
GGuest User2023.06.18
Environment: The ventilation is average, there are no windows that can be opened, so you have to tell the front desk to choose a room next to the road, otherwise it will be very noisy
Service: friendly staff
Hygiene: very good, the hotel is very new
Facilities: relatively complete, breakfast is also very good
Very Good
109 reviews
8.1/10
Price from
DKK 325
per night
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8.6/10
Very Good
GGuest UserFirst of all! I found that domestic hotels are already cheaper than booking! Like Trip.com
Secondly! This hotel is in a good location. I arrived at 8:30 in the morning and let me check in early. It was really great!
Finally! The room is huge! The air conditioner is a bit noisy, and in general it is not hidden.
GGuest UserI really enjoyed my stay at the hotel. The rooms were clean and comfortable, the staff was friendly and helpful, and the amenities like the pool and fitness center were excellent. Great location too, close to all the main attractions. Overall, a wonderful hotel experience that I would absolutely recommend to others.
AAnonymous UserAcceptable room price. Staff is friendly and helpful.
Suggest to add electric water kettle for each room.
Better maintain stable room price on weekdays and weekends.
MM F GomezThe hotel has a fabulous location right in the middle of everything, cafes, bars and restaurants nearby. The hotel is a bit simpler than it appears in the photos, it is quite an old hotel, the staff is extremely friendly and that makes the stay better, the restaurant downstairs is delicious. It does not have air conditioning and the facilities are old. If you are going to do a visa application for the USA it is convenient for you but not for a comfortable stay.
AAnonymous UserI finished paying in advance with the app, but I said I couldn't confirm it, so I asked him to pay again, so he even confirmed the reservation number stored on his mobile phone and the contents of the payment, but he said he didn't know. After a long time, I didn't apologize for confirming that it was a trip.com app, but the room was also broken. It was replaced again soon.
The room was clean and the facilities were good, but the condition was not good, so I put the temperature of the air conditioner up and fell asleep, but someone forced into the room in the middle of the night. The intruders were staff and they said they came to check because the room temperature was strange.
But I know that the customer is in the room, but I was very embarrassed and scared because I broke in without any call or knock. The staff were friendly but there was no consideration for the guests at all. Hotel that I don't want to go again twice.
It was less service than a 30,000 won room in Southeast Asia.
JJay YangBooked a double but got a single (no desk or chair) tv audio is analog no Netflix or digital TV. Very low water pressure sometimes luke warm water or not hot enough.
Bbeverly vegaI checked in 2-3 days late due to emergency and they said all 4 nights bookings were cancelled, even I still have two more nights to stay. They refused to refund as well, so I just paid for an half day stay cause I was supposed to have a flight at night and they charged almost full, receptionist was never kind to tell me that difference is just little for an overnight stay. So decided to stay overnight cause I re-scheduled my flight the next day, cause I had a meeting and I won’t catch my flight, then when I returned back to the hotel, bought a water they asked for the room number and new receptionist told me that I should have checked out cause there’s a note that I can only stay until 6 or 7PM, I checked in at 2PM, lol. Paid almost 70USD for that, then I told them to extend until next day at 2:00PM, then they charged me for another almost 80USD. No consideration at all, will definitely ask the booking app to ask for the 4 nights stay refund that was unused that they refused to refund, they said it’s no show already even I showed up on the 3rd day. Lol. Kinda scam tactic. And I hate it. I just let it go.
GGuest UserExceptional Stay at ULIV Mexico City
My stay at ULIV Mexico City was nothing short of outstanding! From the moment I arrived, the staff went above and beyond to make me feel welcome. They were incredibly friendly, approachable, and always eager to help with any request or question.
The accommodations were modern, spotless, and thoughtfully designed, offering everything I needed for a comfortable and enjoyable stay. The location was also ideal, with easy access to some of Mexico City's best attractions, dining spots, and cultural landmarks.
What truly stood out, though, was the level of personalized care provided by the team. Whether it was assisting with recommendations, ensuring everything in the room was perfect, or just greeting me with a warm smile, their hospitality made all the difference.
I can't recommend ULIV Mexico City enough. It's clear they prioritize their guests' experiences, and I’ll definitely be returning on my next visit!
PPabloski 保罗Fantastic Location in Mexico City – Heart of San Ángel & Insurgentes
One of the best locations to stay in Mexico City—especially if you’re visiting the vibrant areas of San Ángel and Insurgentes. You’re surrounded by tons of great restaurants and bars, and right next door is the Metropolitan Theater, which hosts events almost daily.
Transportation is super convenient, with the Metrobus station just outside, connecting you to both the north and south of the city. The UNAM (Mexican National University), the stadium, and even the Chinese Embassy are all nearby—there’s just so much around.
The hotel itself offers great service, cozy rooms, and an amazing staff. They even provide free shuttles, and the driver, Alberto, is fantastic—friendly and super helpful.
Bonus tip: there’s an Italian restaurant downstairs with a buy-one-get-one pizza deal on Tuesdays. Don’t miss it!
Highly recommended for comfort, convenience, and an unbeatable location.
GGuest UserThe room is clean and hygienic, closed, a bit old, and has a bit of an old smell.
It is very close to the airport, a five-minute walk, which is a good advantage.
The service is basically in Spanish, so it is difficult to communicate.
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