This was our second visit to this hotel. The room we had, 224, had everything we needed but was very small.
Staff were very welcoming, and the lady at reception recognised us from our previous visit. Service in the restaurant was good, as was the food.
It's a busy hotel and was a little noisy on Saturday night as there was a birthday party, so it was fair enough but the noise from the patio area went on till very late.
Overall, it is a nice hotel for a short stay, we are regular visitors to the area and it mainly depends on the price where we book.
Few niggles but fantastic stay overall especially the Spa service! Didn’t order food or try the restaurant so can’t comment on that.
Toilet facilities fully equipped with essentials you might be missing, like toiletries for women, dry shampoo and deodorant. I’ve never seen this at any other hotel I’ve stayed in, so it’s a nice touch!
Close to the station which is a bonus, a little walk to the city centre with plenty of places to eat.
Pleasant room. Only stayed for 8 hours in total, so did not use any of the hotel amenities. Decor is looking a little worn but far from outdated and dilapidated. Bedroom was a fair size and tidy. Tea/coffee supplies, bottled water, hairdryer, iron, soap/shampoo/shower gel. The only thing thing letting the stay down was the bed. The frame felt a little unstable and the mattress felt very ‘bouncy’ and cheap. I still managed to sleep ok but I have slept in much more comfortable beds at basic hotels. Overall, for the amount I paid, it was well worth the stay.
Stayed here for a family trip during half-term. It was really helpful that they prepared bunk beds for the kids.
They also prepared a small gift for a family member's birthday, which added to our memories in Portsmouth. The beach at sunset was absolutely stunning.
Breakfast was British style, neither good nor bad, but the open space was nice.
Unfortunately, we couldn't use the pool, which was a highlight of our trip. The times printed on the sheet we received at reception were incorrect. We had chosen this hotel specifically for the pool, so it took some effort to calm the kids down.
Thank you very much for your hospitality during our stay.
We stayed for 1 night at this hotel. The room was lovely and staff were friendly. I requested a room with a bath which we got. However there was no plug in the bath so it wouldn’t fill up. The reception was helpful at getting us a new plug tho. We also used the swimming pool which was lovey and very clean. Overall a good experience.
Spacious room, comfortable bed, good value for money, good buffet breakfast, scrambled eggs, bacon, sausages, yogurts...etc. Some fruit, there could be more variety, but in summary it was good. Parking is paid.
Can’t fault a thing, really lovely place to stay with little ones. They really looked after us with special touches, including a stunning play area and bedtime milk and cookies
A repeat visit to Norton Park Spa Hotel. I really enjoy the peaceful location with beautiful grounds where you can walk through woodland or sit on a swing gazing out at the lake.
The spa is perfectly acceptable - no idea why some have left bad reviews. Great sauna and steam room, plus real ice pile and strong, cold (or hot) shower available close to these two facilities which is great extra. Pool is big enough to swim laps (not just a token effort) and there are couple of heated, tiled loungers pool side too. I treated myself to a treatment of back massage and full body exfoliation with oil application, which was absolutely wonderful. Relaxation room after the treatment was welcome touch. I have used spas across the world at top hotels and this was up there with the best.
Restaurant is really high quality, certainly above my expectations of British hotel catering. The breakfast buffet has everything you could require - although it is self-service on the tea/coffee which I'd rather have served to table - plus you can order extras for free, like poached eggs and porridge, which are then cooked to order. There are also some pay-for extras if required. Dinner was even more fantastic - have eaten there four times in two stays and cannot fault.
As I was not travelling by car, the hotel was a bit far from the Southampton railway station. The bus passing by the hotel only ran once an hour, which was a bit inconvenient. However, the decoration of the hotel completely met my requirements. It was a very historic British building with a swimming pool. Breakfast was served in an old British space, which was a very refreshing start to a new day.
SStaceyI was a little bit disappointed staying at the Apollo hotel when I booked, i booked it for two adults and one child and when I got there there was only a double bed, they told me they would put in a single bed for me whilst I was out and when I got back to the hotel at 8:30pm there still wasn’t a bed they eventually at 10pm gave me a camp bed with springs missing for my four-year-old to sleep on I wasn’t happy, so in the end I ended up sleeping on the floor so my daughter could have the bed with her dad, it’s a real shame to see a hotel that I stayed in when I got married has gone downhill, there was a lot of dirty trays in the corridors on the way to the room, but on entrance of the hotel was beautiful,
GGuest UserBreakfast at the weekend doesn't start until 8.00am. We were playing a Pickleball Tournament on their Acrylic tennis courts and needed to digest our food before running around! The hot items weren't all out which was irritating. Bacon, sausages and eggs were missing. As soon as the eggs arrived they were gone because everyone was queuing. If it says breakfast starts at 8.00, then it should all be available on time! Pools are great, (one specifically for children and one for adults. Sporting facility was excellent. Free parking for hotel guests.
Bedroom was very clean and had everything one needed. No air con, but fan in cupboard. Magnifying mirror, iron & board, hairdryer.
I had to stay at the hotel to continue playing my tournament, but wanted to have a last swim to ease my muscles before driving home in a terrible heatwave. They said check out had been at 11.00am and I would have to pay £10! I thought that was rather steep so declined. There was hardly anyone in the pool and a small kind gesture after paying for 2 nights would have lifted my spirits and given a better impression. The pool was also only open from 8.00am. Far too late if people want a swim before breakfast.
Dogs seem to be allowed at the hotel in the bedrooms. 4 yapping dogs in one room is a bit much. Awful for the cleaners and I put the TV on to mask the noise!
Drinks and food quite expensive. Great Indian in the village!
It was great though being able to stay at the actual venue for the tournament. Cheaper through Trip com than the Tournament offer rate!
GGuest UserFew niggles but fantastic stay overall especially the Spa service! Didn’t order food or try the restaurant so can’t comment on that.
Toilet facilities fully equipped with essentials you might be missing, like toiletries for women, dry shampoo and deodorant. I’ve never seen this at any other hotel I’ve stayed in, so it’s a nice touch!
Close to the station which is a bonus, a little walk to the city centre with plenty of places to eat.
GGuest UserStayed here for a family trip during half-term. It was really helpful that they prepared bunk beds for the kids.
They also prepared a small gift for a family member's birthday, which added to our memories in Portsmouth. The beach at sunset was absolutely stunning.
Breakfast was British style, neither good nor bad, but the open space was nice.
Unfortunately, we couldn't use the pool, which was a highlight of our trip. The times printed on the sheet we received at reception were incorrect. We had chosen this hotel specifically for the pool, so it took some effort to calm the kids down.
Thank you very much for your hospitality during our stay.
MMisisGIt was a great experience for us as a family, I have to booked 2 rooms to accommodate the family of four, everything was absolutely fantastic. Kids enjoyed the food. It was 9/10 stars for all, except that it took us so long to wait for the room that was interconnected with the other room. I was told at first that it was interconnected but then when we went in there it wasn’t. huge thanks to Ms. Nadia from the front desk who was there to help us and got everything sorted for 10 minutes.
The staff were very nice, helpful and friendly 😊 we will definitely be back again.
GGuest UserA repeat visit to Norton Park Spa Hotel. I really enjoy the peaceful location with beautiful grounds where you can walk through woodland or sit on a swing gazing out at the lake.
The spa is perfectly acceptable - no idea why some have left bad reviews. Great sauna and steam room, plus real ice pile and strong, cold (or hot) shower available close to these two facilities which is great extra. Pool is big enough to swim laps (not just a token effort) and there are couple of heated, tiled loungers pool side too. I treated myself to a treatment of back massage and full body exfoliation with oil application, which was absolutely wonderful. Relaxation room after the treatment was welcome touch. I have used spas across the world at top hotels and this was up there with the best.
Restaurant is really high quality, certainly above my expectations of British hotel catering. The breakfast buffet has everything you could require - although it is self-service on the tea/coffee which I'd rather have served to table - plus you can order extras for free, like poached eggs and porridge, which are then cooked to order. There are also some pay-for extras if required. Dinner was even more fantastic - have eaten there four times in two stays and cannot fault.
CCacoineSue at the front desk was absolutely wonderful and incredibly helpful, a huge thank you to her! However, there was a blonde, curly-haired Caucasian man working in the evening who seemed very unhappy and quite unpleasant to deal with, which was very stressful! The hotel room was quite small, but the price was reasonable and the breakfast was delicious, so it's still worth recommending!
GGuest UserFriendly service by everyone we met. Ladies on reception took special care of my 2 year old when we entered and gave her an Easter colouring activity whilst we checked in. Rooms are basic but ok. Bed is huge and very comfy. Air con doesn't circulate very well at all, under it, freezing, in the bed I'm boiling. Also what's the deal with no fridge in the room? Restaurant is ok, bit over priced for what it is really and it was a sunny day and so, so so hot.its only April and I was sweating! Could do with some air con or circulating air in there. Nice location though, if your a cricket fan you'll love it and opposite a golf course so nice view that side too.
Have stayed before and will again
PPatriciaSpacious room, comfortable bed, good value for money, good buffet breakfast, scrambled eggs, bacon, sausages, yogurts...etc. Some fruit, there could be more variety, but in summary it was good. Parking is paid.
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