Hotels With Gym in Viti Levu Group, Fiji

Hotel Toka Toka has a convenient location and offers charming little villas that fit well with the island vibe. However, the rooms themselves are rather basic, which aligns with its pricing in an area where hotels are generally expensive. The pool is decent, though nearby construction work can be disruptive, and the limited number of sun loungers means arriving early is advisable. A notable downside was the cleanliness, as we found hairs on the bed upon arrival. While the staff were friendly, they lacked efficiency and professionalism. During check-out, after leaving our luggage at reception, we faced unnecessary delays when settling our lunch bill—the staff seemed confused despite having processed our departure earlier. The situation worsened when the baggage attendant failed to recognize our suitcases, despite them being properly tagged, forcing us to point them out ourselves. Overall, this hotel works for a no-frills stay if location is your priority. However, its lack of attention to cleanliness and disorganized service make it hard to fully justify the price. Improvements in housekeeping and staff coordination would significantly enhance the experience.

The staff were very friendly and helpful during my stay with them. I had noticed a bedsheet was not completely clean, but I was able to find cleaning staff easily and they were able to resolve the problem quickly. The Epic Transfers and Tours staff were especially helpful when I had an incident with a taxi driver that was unpleasant to me. The rooftop pool and bar was nice in appearance and the bar was nicely used, but the pool water was cold and nobody was using it. Additionally, although being a non-smoking hotel, there appeared to be old bins at the lifts / elevators with the cigarette ashtray-like tops on them; to be a non-smoking location, it needs to be clearly demonstrated as being just that, particularly where some countries still allow smoking in their hotels. The biggest concern outside the hotel rooms, though, was the buffet breakfasts, which sometimes had soiled tongs used by other guests that were not being replaced quickly enough with clean tongs; food safety needs to be a serious concern for any establishment serving food. The room itself looked rather clean, had a patio looking at the wooded area out back; however, the patio door was not easy to lock and this was a bit of a concern with insects being readily present. There was also a sofa that could convert into a sofa bed, but it looked like it had a dent in the left arm. The bathroom was often stocked with new toiletries, perhaps too often as I was receiving a new bar of soap every day, but there was also mould trying to seep through the grouting behind the sink; I did inspect this and it seemed to be contained completely within the grouting, but it is a concern to be resolved soon. Additionally, though, the bathroom would sometimes smell horrible, as if you could smell sewage from the ventilation; there was a floor drain that could be the cause of this, but the ceiling ventilation looked like it needed cleaning and it was not sealed properly to the ceiling, either. There was a toilet paper holder, but it was poorly placed and it was evident it replaced another toilet roll holder that was in the correct location. Inside the shower, there was what appeared to be a stain running vertically down the wall where the shower head was located. The towels were kept clean and most had proper hotel labels on them, but some had the name of the hotel written on them, seemingly with a permanent marker, which was quite strange, especially for a hotel with a 4* rating. The hotel has a 4* rating on Trip.com and has the amenities to be that, but the quality of those amenities needs to support their existence; otherwise, they cannot be considered. The staff were friendly and trying to make the stay as nice for me as they possibly could manage, so the issues mainly appear to be from a failure of the management and ownership not regularly checking the rooms and updating the quality and ambience of its hotel. Simply having 4* amenities does not automatically make a hotel 4* and although Trip.com has it listed as 4*, I would rank this as being a 3* hotel at the moment as they need to make further improvements to the hotel so that the quality of the amenities will make for a valid 4* rating in the future.  When looking at the hotel via any booking site, check out the other sites, too, and look up the hotel website, too, as that should exist. The images I saw on Trip.com were quite enticing, but they also include a picture of Jack’s of Fiji, which was not available on site, and random pictures of the outdoors that were nowhere near the hotel as it is located more inland and not by the ocean. The hotel is the biggest and most expensive element of any holiday/ vacation, so it is important to spend more time investigating each eligible hotel prior to seeking a room, and do not feel rushed by websites telling you there are only so many rooms left; there are many hotels in each location, so there are always options available.

The resort is very conveniently located, just close to everything. Inside the resort precinct there’s a dive shop which is great for divers. The resort staff are very hospitable with great services. Plenty of free activities provided everyday including fire walk, kava ceremony and fish feeding etc. Tours can be booked through the tour booking desk at reception. Highly recommended for travellers looking for diving and other outdoor activities.

We had a lovely stay at Mercure Nadi with our whole family and few friends! 💛 The service was great — the staff, especially the receptionists, housekeeping, waiters and waitresses, were warm, friendly, and attentive. The hotel also offers good facilities, and while it may not have the full amenities of a five-star resort, the people and atmosphere definitely made up for it. My only complaint would be the bed — I wish it were softer, as I didn’t get the best sleep over the past few days. 😅 Unfortunately, I didn’t get the chance to enjoy the pool because of a packed schedule, but it looked really inviting! Overall, a pleasant experience in Fiji. Vinaka! 🌺

The room was clean and comfortable. The kids were happy with the size. The kitchen was easy to use and had everything we needed. It's one of the Denarau hotels with easy access to the port, so I think it's a good choice for people staying on remote islands.

The biggest advantage is the good location, very close to the port, suitable for passengers who don't have time to go to the outer islands to transfer for one night. The hygiene is OK, the facilities are a bit old, but considering that it is the cheapest hotel around the port, it can be tolerated.

One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this.

Good hotel. Has everything you need for a relax holiday. They were renovating so there was quite a lot of noise. Also, keep in mind that there are a lot of children. For a couple to relax I guess there are better resort, but great for families. The Gym is nice. Service in the restaurants was alright, expected a bit more to be honest (long waiting, wrong orders).

We had a lovely welcome upon arrival, cold towels and water. We were able to park our hire car undercover. Assistance by the hotel with all our bags to the room was great. Loved having comfy beds, dressing gowns, seperate bathrooms, washing machine, dryer and plunger coffee. The rooms were clean, everything available for making our own meals. Enjoyed a morning coffee and smoothies downstairs. Our last night we had a drink at Bar 57 before going out to eat. We were given a late checkout. A nice relaxing stay. Thank you.

I had a disappointing experience relating to service. My room had no wifi upon check in. I made the staff aware of this straight away, yet nothing was done until mid-morning the next day after I insisted it be resolved. All up I had to visit reception 2 times and call reception 5 times before they finally sent someone for a rather quick fix. When I called reception (outside of check in/out hours) often there was no answer. Furthermore, I paid for an oceanview room with 2 single beds, at check in I confirmed this was what I booked and requested that the room was not overlooking the pool. All these requests were ignored, and I was given a pool room with 1 bed, with no explanation for why. While the staff are friendly (most hospitality staff across Fiji are), for a ”5” Star resort I found the service very lacking.