The hotel was good, we enjoyed the indoor pool, gym and the sauna. The front desk attendants were very friendly and helpful also allowed us to checkout late. Breakfast was good but there wasn’t any gluten free food and no lactose free products too. Overall it was 3.5/5 . Location is good not so far from city center
It was my first time in this city. The hotel is new and the service is good. The location is excellent, within walking distance to the lake, with many restaurants nearby and convenient transportation. It was a great experience.
Staff at the hotel were all approachable and friendly. Hotel is simple, but comfortable and neat.
We realy appreciate the staff at the cafe. They’re nice and always have a welcoming smile. Thank you
I chose this hotel for a layover and was quite satisfied!
Facilities: The facilities are well-equipped and clean. Drinking water is provided, and the bedroom and bathroom are spacious with a comfortable king-sized bed and a large TV. Some of the handles in the bathroom are a bit old, and you need to bring your own toiletries.
Cleanliness: Clean and tidy.
Environment: Quiet at night and close to the airport. There's a McDonald's nearby. However, it's quite far from the city center, making it suitable for transit but not for city sightseeing.
Service: The service is excellent, convenient, and efficient. The front desk staff handled check-in with fluent English, and you can check out as early as 5:30 AM. There's also a round-trip airport shuttle service.
A very good business hotel, the front desk staff is polite and considerate, the room is clean and sanitary, the mattress is very comfortable, and there is a Starbucks in the lobby. There are high-rise communities, Japanese-style parks, Indian and Japanese restaurants, and Southwest Chinese restaurants around. The accommodation environment is quiet, parking is convenient, safe, and convenient!
The location and environment are impeccable, and I have to say a few more words about the food and service. Since we arrived after 9pm, the French meal that ended at 10pm was not suitable, so the waiter introduced us to the international fusion cuisine opposite. The taste was good and met our expectations, but the variety was a little less. Diago at the front desk is what I want to introduce today. We are a family of three traveling, and I booked a room in my husband's name and my own name. That Diago actually asked a strange question, ”Are you three staying in one room?” I just thought he was not proficient in business and didn't care. Then he said that the single room I booked was queen size and he helped me upgrade it to king size. He also said that the double room I booked was also a queen size bed. I showed him the order, ”1.81 meters big bed”, he still insisted that it was a queen size. My husband also said that other people's king size might be 2.00 meters. I asked if he could also help me upgrade to king size, and he readily agreed. We thanked him. Walking into the room, the small window saw other people's roofs and a road. Where is my view? I went downstairs to argue with Diago. The 1.81-meter bed I booked is already a king size, but you didn’t upgrade it for me. I booked a room with a view, so what about the view? Diago said that 1.81 meters refers to the length of the bed. I asked him in return if the 1.51-meter and 1.31-meter beds provided by the hotel also refer to the length? Until then, I still thought he was not proficient in his business. Diago was speechless and said that I would go and ask. When he came back, he argued that the room I gave you was bigger, but what I wanted was the view! I said that the view was my first consideration and the room size ranked second. Diago hesitated for a long time before saying that there was no room with a view tonight, ”What?!” At this time, I firmly believed that his previous series of actions were intentional! As compensation, Diago gave me a simple breakfast for two people in the fourth-floor lounge for free the next day. To be honest, the breakfast was really average.
Make sure you read the small print about the view of the falls! We booked a room that said “falls view” as opposed to “city view” but when we came to check in it was partial falls view and the photos of the view out the window were incorrect and it was half falls view but with the corner of another hotel obscuring the full view. We paid another £152 on top of the £240 we paid for the room to upgrade to what we thought we were getting - ie the one in the photo of our booking (below)
Admittedly in the small print the word “partial” did appear so I had no recourse.
Expect a 20 - 30 minute wait for lifts to arrive to take you down and as a result breakfast was heaving!!
That said the room was lovely and it was clean and the views were brilliant…as you’d hope for £410 for one night!!
Oh and remember tax is on top of everything advertised - so the $70 parking is actually $87ish etc etc
The room directly faced Horseshoe Falls, offering an excellent view. We could watch the sunrise from our room in the morning and enjoy the light show and fireworks at night. It's just a few minutes' walk from the hotel to the Grand Waterfall attraction downstairs. The hotel breakfast was also good, and there were many restaurants with various cuisines around the hotel.
Very Good
408 reviews
8.6/10
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8.1/10
Very Good
LLINGoing to the water park, the park is not big, but it is suitable for a few years old. The room is general, the surrounding food and shopping is convenient, there is a small Ole.
GGuest UserMake sure you read the small print about the view of the falls! We booked a room that said “falls view” as opposed to “city view” but when we came to check in it was partial falls view and the photos of the view out the window were incorrect and it was half falls view but with the corner of another hotel obscuring the full view. We paid another £152 on top of the £240 we paid for the room to upgrade to what we thought we were getting - ie the one in the photo of our booking (below)
Admittedly in the small print the word “partial” did appear so I had no recourse.
Expect a 20 - 30 minute wait for lifts to arrive to take you down and as a result breakfast was heaving!!
That said the room was lovely and it was clean and the views were brilliant…as you’d hope for £410 for one night!!
Oh and remember tax is on top of everything advertised - so the $70 parking is actually $87ish etc etc
CCindyTsangI love staying in this Sheraton because it's only opposite the airport entrance, connecting to T3 by a 1-minute walk. The vibe is very relaxing, and the room facilities are very comfortable. I love the mattress and the shower, which were well supported and had intense water pressure, respectively. I would love to come back next time, but to be reminded that the breakfast is only provided a la carte with CAD$25. The buffet breakfast are only offered if you book the room on its website.
Kkyes123nice little place pool was warm wish the slide be open more days then fri n sat had a park side view not much there but atleast nice lil balcony
AADELLINAFirst time I booked The Brock Tapestry Hotel at Niagara Falls. The receptionist names Montse Aguirre was very helpful, she is very kind helped us to find the nice room with Fallsview window…room is big enough for 3 adults, bed are very comfortable, clean and overall very good. If you want to book at the Brock in Niagara, don’t forget to call and find her and you will not disappointed. Definitely we will come back to this hotel again.
DDavidThe hotel is ideally situated of the front of the lake with the ferries to the islands just outside. An underground stop is just across the road with links to Union station and elsewhere. There are also a selection of buses that pass and a hop on hop off stop is about 10 mins walk. You can walk most places in central Toronto from hotel if you wish and are happy walking. You can choose which street suits you best on your walk and change route for variation as only a block apart and will all get you to central Toronto. You are maybe about 15 mins from the Blue Jays and CN tower so hotel is in a great location. Billy Bishop airport is about a 20 min walk and would be convenient if you can get flights to or from there to your destination. The communal areas in the hotel look very nice, as is the entrance if being dropped off by car. However there is work going on around the outside of the hotel and if walking to and from the hotel it isn’t so pleasant on the eye. My bedroom was spacious but felt dated and would be nice to see a more updated look. However the view onto the lake more than made up for that minor irritation. The staff were all great and helpful when asked. There was various things going on from regular activities in the leisure area to free ice cream and wine ( not together unfortunately ) and music in the afternoon. The leisure facilities were great with a pool, sauna, steam room and gym as well as an outside area (5th floor) for sitting outside while the kids could play. There was a tennis court and a basket ball hoop. There was also an oppertunity to use cycles and go for a run possibly with a guide. We didn’t eat at the hotel so couldn’t comment but the did have a restaurant on the top of there south tower that would give great views. We did grab a coffee and snack from across the street and would enjoy sitting on the benches just along from the hotel looking into the lake in the morning. All in all one of the older hotels ( I think) in a great location with great views and facilities which met our needs.
WWangconglongI chose this hotel for a layover and was quite satisfied!
Facilities: The facilities are well-equipped and clean. Drinking water is provided, and the bedroom and bathroom are spacious with a comfortable king-sized bed and a large TV. Some of the handles in the bathroom are a bit old, and you need to bring your own toiletries.
Cleanliness: Clean and tidy.
Environment: Quiet at night and close to the airport. There's a McDonald's nearby. However, it's quite far from the city center, making it suitable for transit but not for city sightseeing.
Service: The service is excellent, convenient, and efficient. The front desk staff handled check-in with fluent English, and you can check out as early as 5:30 AM. There's also a round-trip airport shuttle service.
MMin1991Maybe because we checked in late, they upgraded our room for free!
Slippers, pajamas, and water were provided for the first time.
There was also a 24-hour supermarket right in front of the hotel, which was very convenient.
GGuest UserBooked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative.
The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived.
I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.
BBarryWRoom cleanliness and air conditioning were good. Beds were comfy. Breakfast was simple but good in quality. However the breakfast queue was long and food replenishment was not done in pace with the flow, ended up in a long queue not moving as people stayed in the front of the queue stayed in the queue waiting for replenishment. The dinning space was insufficient that could not accommodate the big crowd.
We ran into issue setting up the sofa bed. Calling the front desk asking for assistance we were stunned by a reply saying they would not send staff to help but urging us to try for another attempts and kept reassuring us the sofa bed operation was simple and easy. Finally we got that sorted out with help from other hotel customers..
A major disappointment that totally ruined my experience with the hotel was the way my enquiry was handled towards an unknown charge after I checked out.
In the check out bill, it was just a charge billed to my credit card without indicating what service or item I was billed for. While my family did not order or buy anything at all from the hotel and we were in a rush, I did not check the bill upon check out until 5 days later I saw it in my credit card account. I sent an email to the hotel reservation (that was the only email channel I found from the hotel home page) to enquire about the charge and no reply was received ever towards my enquiry and that's what I was hit. Although the unknown charge was refunded after another week, I did not feel good with the way they work. I frankly accept mistakes made by the front desk or the account team for incorrect bill, but I do not accept ignorance and zero communication from the backend on my enquiry. This is something the hotel should improve.
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