Customer service was great, Tucker (one of the new hotel staff) was very friendly and ready to help, they allowed us to check our bags with the concierge while we went around Niagara, the beds and pillows were perfect! Most restful sleep we’ve had after a long day of exploring! Coffee was available 24/7. Check out was a breeze. View was great.
Amazing room and well maintained. The jacuzzi was clean and decorated well. Apart from it if Tvs can have the roku systems in it would be a plus point.
Convenient location, at the elevated exit. There is a fitness center, swimming pool and gym. The room is a bit old but still clean. Breakfast is OK, can eat.
I went to Canada for a short visit to relatives and stayed in this hotel several times. It is next to City Hall in downtown Hamilton. There are supermarkets, cafes, and restaurants downstairs. It is not far from Go Center, so it is very convenient for eating and traveling. The rooms are clean and comfortable, and the service is also OK. You can overlook Lake Ontario through the window of the room. During the stay, I went to Niagara for a day and checked out. I forgot to take a newly bought facial cleanser. When I came back to check in on the third day, I explained the situation to the front desk and asked if they could help find it. The staff was a young Indian-looking woman 😅 glanced at me coldly, perfunctorily said a few words, and then never said anything else. Well, when you go out, just ask for safety and don't care. The overall feeling of this hotel is not bad, suitable for short-term stay.
Loved the service. The front desk team are super friendly and helpful. Here are the reasons why I'd rate 4/5: room cleanliness (we noticed stains), the lack of hair conditioner (bottle in the shower was empty), 1 tissue left in the tissue box (with no backup boxes), and we only got 2 sets of towels despite there being 3 people staying the night. Once I asked for the towels, they readily gave me them. It was just disappointing that I had to walk to reception to retrieve them.
The Four Points by Sheraton in Sarnia is a modern, new hotel with fantastic amenities. The fitness center is great, offering a wide range of machines and treadmills perfect for a solid workout. Breakfast is included and served at the adjoining Boston Pizza, where guests order from a menu—standouts include the classic breakfast with eggs cooked any style, a choice of bacon, ham, or sausage, three toast options, and crispy home fries. The rooms are clean and modern, and the open-concept lobby provides lots of comfortable seating. Staff throughout the hotel were consistently kind, thoughtful, and extremely helpful. Guests can also enjoy access to the second-floor pool, though it can get a bit noisy in the evenings due to people passing through the halls. The only drawback was the air conditioning units in both my room and a friend’s, which were noticeably loud at night.
Just referring to the feeling of staying here, it is still good. However, the room rate was repeated. I have already asked once at check-in, saying that it is a deposit, and I will refund it when I check out. As a result, I still deducted my money when I checked out. Fortunately, Ctrip's service is still good, and the refund is successful.
I booked a King-size bed suite for Labor Day weekend from here and then read so many negative comments about it (well I normally read the reviews before booking a stay but this time was a last minute booking and I found a good deal with only a couple suites left so I booked it right away), so I was worried.
As many reviewers wrote the line to check-in was long (it was 3:45pm when we got there), yet there was a note saying they are currently updating the system/software, and the manager did come out and apologized for the wait by saying she was short of staff. Also, before Starbucks closed the staff made some ice capp (sample size) for the line. Both the manager came out addressing the wait and the coffee were nice gestures. Throughout the 20 mins wait I did see a few transaction problems with credit cards not going through and booking issues from specific booking sites. When it was our turn, the guy who served us did not greet us but only asked for my last name and then told me there was a parking fee and resort fee, and told me 2 times that there would be a $150 deposit, which I knew beforehand, and then asked me to sign. From the indifferent facial expression on the 3 check-in staff I could tell they had a long (and possibly rough) day enduring the frustration from the technical issues and customers who might have bias from reading negative reviews before coming. While I am a customer expecting good customer service, believing they should portrait the expected professionalism, that includes at least a decent greeting and smile which I can normally get from a cashier at a supermarket, I would lower my expectation this time to not let anything affect my mood with my loved one for this stay. Maybe I had expected worse, but honestly this was actually not bad at all. (On our way up we came across 2 cleaning ladies who greeted us with smiles)
So we got a suite on the top floor - I must say it is super clean and pleasant! The toilet tank has a little leak to the bowl so there is a small ongoing water sound but that is the only imperfect thing inside the suite. I am very pleased with the room.
I read before about someone drank the bottled water and got charged, there's actually a price tag/note on the bottle. So to be fair people need to read for what is communicated to you.
To make the resort fee well spent I had a swim before it closed (although it is expensive to pay $20 for a swim and it is hard to agree with such ”resort fee”). Again, it was clean and pleasant. The water wasn't warm enough for small kids as I saw some could only stay for a few minutes then left, so it was good for real swimmers like us who could enjoy a small-kids-free swim time.
Many booking sites said there is a sauna room but we couldn't find one, the staff at the reception said he didn't know there is one, and we caught another staff near the pool and asked and he said many years ago there was one but not anymore.
The daily specials at the restaurant Don Cherry and the breakfast menu are costing nothing more than any other entry level restaurants/chain eateries nearby so I think it is good and convenient to just dine in downstairs, especially on rainy days.
So I am writing this to provide a more balanced view. I believe many who think their expectations unmet would vent by writing a bad review, and I do believe bad experiences do happen, yet at the same time most won't care to share their experiences if things are fine and okay. For me, after reading so many negative comments I feel that I can give my honest review to show the other side of the coin - This is only fair for the hotel and the staff who did do a great job, like the staff, Eva, who cleaned our room, and those who stock the pool with clean towels and keep the area clean :-)
(My deposit was clear upon check-out, unlike some reviewers wrote that they did not get back the money after a week)
Read less
Good location, delicious breakfast, favorite strawberry yoghurt, downtown, convenient transportation, more than 2 buses, bus transfers can be freely transferred within 90 minutes and no cost, turn 90 meters to the left and there is a Chinese vegetarian restaurant One hundred meters is a Chinese restaurant with fish, meat, porridge, rice and noodles. 10 minutes walk from the train station, Covent Garden Market, river, Victoria Park, St. Peter's Cathedral
97 reviews
7.1/10
Price from
£50
per night
Check Availability
See All Hotels With Gym in Ontario
Recent Reviews for Ontario Hotels
See all
7.2/10
GGuest UserI booked a King-size bed suite for Labor Day weekend from here and then read so many negative comments about it (well I normally read the reviews before booking a stay but this time was a last minute booking and I found a good deal with only a couple suites left so I booked it right away), so I was worried.
As many reviewers wrote the line to check-in was long (it was 3:45pm when we got there), yet there was a note saying they are currently updating the system/software, and the manager did come out and apologized for the wait by saying she was short of staff. Also, before Starbucks closed the staff made some ice capp (sample size) for the line. Both the manager came out addressing the wait and the coffee were nice gestures. Throughout the 20 mins wait I did see a few transaction problems with credit cards not going through and booking issues from specific booking sites. When it was our turn, the guy who served us did not greet us but only asked for my last name and then told me there was a parking fee and resort fee, and told me 2 times that there would be a $150 deposit, which I knew beforehand, and then asked me to sign. From the indifferent facial expression on the 3 check-in staff I could tell they had a long (and possibly rough) day enduring the frustration from the technical issues and customers who might have bias from reading negative reviews before coming. While I am a customer expecting good customer service, believing they should portrait the expected professionalism, that includes at least a decent greeting and smile which I can normally get from a cashier at a supermarket, I would lower my expectation this time to not let anything affect my mood with my loved one for this stay. Maybe I had expected worse, but honestly this was actually not bad at all. (On our way up we came across 2 cleaning ladies who greeted us with smiles)
So we got a suite on the top floor - I must say it is super clean and pleasant! The toilet tank has a little leak to the bowl so there is a small ongoing water sound but that is the only imperfect thing inside the suite. I am very pleased with the room.
I read before about someone drank the bottled water and got charged, there's actually a price tag/note on the bottle. So to be fair people need to read for what is communicated to you.
To make the resort fee well spent I had a swim before it closed (although it is expensive to pay $20 for a swim and it is hard to agree with such ”resort fee”). Again, it was clean and pleasant. The water wasn't warm enough for small kids as I saw some could only stay for a few minutes then left, so it was good for real swimmers like us who could enjoy a small-kids-free swim time.
Many booking sites said there is a sauna room but we couldn't find one, the staff at the reception said he didn't know there is one, and we caught another staff near the pool and asked and he said many years ago there was one but not anymore.
The daily specials at the restaurant Don Cherry and the breakfast menu are costing nothing more than any other entry level restaurants/chain eateries nearby so I think it is good and convenient to just dine in downstairs, especially on rainy days.
So I am writing this to provide a more balanced view. I believe many who think their expectations unmet would vent by writing a bad review, and I do believe bad experiences do happen, yet at the same time most won't care to share their experiences if things are fine and okay. For me, after reading so many negative comments I feel that I can give my honest review to show the other side of the coin - This is only fair for the hotel and the staff who did do a great job, like the staff, Eva, who cleaned our room, and those who stock the pool with clean towels and keep the area clean :-)
(My deposit was clear upon check-out, unlike some reviewers wrote that they did not get back the money after a week)
Read less
LLINGoing to the water park, the park is not big, but it is suitable for a few years old. The room is general, the surrounding food and shopping is convenient, there is a small Ole.
AAnonymous Userbooked this hotel as it’s near the airport so good place to stay the day before my flight! room was very spacious and clean, and could see the runway outside of my window. fast and hassle-free check-in and checkout as well. managed to check in early and check out late :)
WWendy WoohooThe location can't be beat!! It was our anniversary and I simply emailed the hotel to ask what they could do and Adrian took care of us. Up graded our room and had a sweet little Happy Anniversary note with towels shaped like two swans kissing and a nice gift from the Hersey store. A fabulous experience all round!! Thank you!!
GGuest UserLocation: The hotel is not connected to the PATH, that you can walk completely indoor from lakeshore all the way to Dundas street, with access to loads of restaurants and shops. The southest connected building is one street across the hotel.
The room was newly renovated, yet it was not in a modern way: the room lights were not turn on by slot in the room card at the entrance (actually there's no such upgrade in the room at all!). I have turn on every single light when I go into the room and turn them off before I sleep. There's at least 6 of them!
Do not disturb sign still required to hang out the tag on the door handle, which fell off everytime you open the door!! super annoying
The lobby bar food were good and especially the staff were very friendly.
House keeping service were slow - I have to call to remind them to bring my items.
MmohmedThere is a big problem with packing, I paid for parking but to much snow there, so the vehicle can not park properly and the receptionist not helpful. Was ignoring us, we was stak to parking about 1 hour, the receptionist name is Halche,
Then I asked for a refund for parking , but ignoring and i parked in legally all night, but i luckily not getting penalty,
RRuilinby Lake Ontario. Get off at Union Station of the subway, turn to Streetbus No. 509 and 510 in the subway station, and you will arrive at the hotel entrance.
The girl at the front desk is very elegant.
Inside and outside the hotel are stylish and stylish, and the rooms are fresh and beautiful. Very comfortable.
Equipped with coffee machine, several coffee capsules.
GGuest UserBooked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative.
The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived.
I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.
GGuest UserWOW!!!!
This hotel is the total package of;
Awesome, extremely, kind, and considerate employees and that is everyone! From the super happy and helpful Beth (Bethlehem) at the front counter, the cheerful and funny room service gentleman, the sunny and bubbly wait staff in their dining facilities, and of course the all-important behind the scene cleaning staff which kept this hotel the cleanest I have ever seen!
The lobby was welcoming, clean (you will read this word a few times in my review), and well-appointed.
Check-in was a breeze and Beth got us to our room quickly after traveling for over 12 hours on the train.
We were too tired to go out to eat so we called room service. The food was excellent, timely, and plenty of it.
The room was spotless, everything was so clean you could feel it when you first entered the modern and beautifully decorated room. The layout was so unique, with plenty of storage, extensive use of glass throughout the room, and, customizable lighting. A huge glass shower with a large overhead rainfall showerhead.
The breakfast buffet was great, hot, and filling, and the restaurant was very, very clean and had a great cup of coffee as well!
The only issue some people may have is the price. For the area, it was located in and the local attractions just minutes away by walking, well worth the price as you get top value for your money. A 2-minute walk to Union Station Via rail, GO train, and the Pearson train was a bonus.
Our go-to hotel for Toronto!
Thank you, Beth and the rest of the staff for the best, restful stay.
FYI, I am no stranger to hotels whether here or abroad having traveled extensively as a military crewmember as well for our pleasure trips. Stayed in 0 stars to ”Dubai” star hotels from cheap to expensive and everything in between.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.