For those who like American hotels, you will love it. Unfortunately, I was a bit disappointed with some aspects of the hotel: because it is large (10th floor), everything has to be lined up. Take the elevator and eat breakfast. In the early morning, the elevator stops on all floors. If you are placed on the top floor, you must constantly exercise patience. All this is very bad. Although there are free early check-in ads, please forget this option. The hotel is overcrowded and there are always people coming in and out, so I find it difficult to buy. We arrived at the hotel at 12 and couldn't even get in the room. The advantage is that we can put our luggage there and label it because the place where I store them is full. For vegans/vegetarians, breakfast food has many shortcomings, it only has fruit. The cakes are so sweet that you can't taste them at all. Orange juice is unnatural. The rooms/corridors are carpeted. The swimming pool is small, it even looks like a child's. The hotel needs some maintenance, especially on the terrace, some areas are being renovated. There are no most plants in the vegetable garden = (
The sunset view on the terrace is simply beautiful. Very good gym, equipped with all necessary equipment and mirrors. There is a lounge where you can read books, practice yoga, relax, and the decoration is great. The staff are very friendly. We ordered food through the app, and the receptionist received it and called us to let us know it had arrived. Everyone is very patient and willing to help.
Every day the cleaner will ask us if we want her to clean the room.
It has cable TV, Netflix and globoplay.
I think there is a sink in the room, separate garbage (organic and recyclable), microwave oven and air conditioning are good. The room size is very good and very spacious.
The shower was great, the water flow was very strong and very hot (if you want).
A localização é ótima, o hotel
Conta com piscina coberta infantil e adulto.
Tem bastante verde no local, o café da manhã é excelente, bastante variedade e ovos mexidos.
A recepção é maravilhosa, todos muitos cordiais e simpáticos.
Certamente voltaremos
Excellent breakfast. Comfortable bed. Plenty of things to do without having to leave the hotel, including activities for children. Very attentive staff.
I didn't like the outsourced parking, where you pay 38.00 per day. This should be included in the daily rate.
Also, the bathroom in the room doesn't have an exhaust fan to eliminate odors.
In any case, I would definitely stay there again.
The hotel is very close to the airport, can't get a taxi, can wait for the shuttle. English is not very good communication, no one answers the hotel phone, but fortunately, I finally went to the shuttle smoothly compared with the airport staff.
Novotel is a large hotel chain, but it is the worst sanitation I have ever stayed in. The bathroom is not very clean and the toilet is dirty. Not too clean and clean is only limited to changing towels to make the bed, and Lin bath towels have not been cleaned for a few days.
The only comfort is that the breakfast is delicious, the choice is many, the cheese ball is delicious.
This place is very close to Caxias Airport. The taxi is 36 Brazilian reals. The facilities are a bit old, but the service staff are very enthusiastic and can communicate in English without limit. I will choose to stay here next time
The hotel is just wonderful.
It has a hot pool, coffee is too good, very varied, breads of various kinds, fruit, cold, cake, coffee, juices, milk, cereals, honeybean, frite, a variety of salts. The decoration is a love. The staff are very loved. Clean environment. We use water, they leave spum salts available for use. Third time we go to the hotel and it's too good. Bikes available for use.
GGuest UserAmazing experience. Probably one of the best hotels we have ever stayed at. The combination of facilities, luxury and service was perfect from the moment we arrived until we left the hotel. Unforgettable moments for us. It will certainly be a must-see on our next trip to Brazil.
GGuest UserThe experience was incredible! Outstanding service from the very first contact. Wonderful team! The afternoon tea and breakfast were delicious. The hotel’s structure is beautiful and cozy, providing an excellent experience for the guests. Congratulations!
TTertulianoThe team well requests, academy mto well equipped and with new equipment...mto spa good and with staff who do everything to enjoy...excellent breakfast...excellent location, well in the grass center...in front of the cake street...paid parking, even for guests...
VVictoria GimiglianoGreat service and a nice hotel.
Not keen on the duvets having no cover but that seemed to be the same practice in other hotels I stayed in in the area.
The staff were amazing and incredibly kind. Would recommend if you're visiting Porto alegre
Aandyni991The hotel is close to the airport and stays for convenient transportation. The hotel environment is very good, the room does not have toiletries and slippers like domestic ones, so you have to bring your own. Breakfast is a typical Western breakfast, bread is a bit unaccustomed, but the fruit is good.
CCalutoThe hotel was very confused, it had no information about the booking or payment we had already made and wanted to charge again. I had taken a printed copy of the booking as well as the confirmation. A strange situation. I will certainly not book any more for Trip.com to not pass through that
The situation again.
GGuest UserThe apartment was comfortable, and the process for checking in and out, which is entirely online, was rather smooth. The shower could be better.
AAnonymous UserThere are still no sockets in the rooms, the pool is not heated as before.
At check-in they need to provide all the activities that the hotel offers.
Other than that, it's still great!
GGuest UserIt changed much of the other times I was hosting.
The cleaning of the rooms left to desire and bathing clothes , quality was very low...we took two rooms, and one of them we had to exchange, there was a discharge in the air conditioned, as it seen for a long time, more had an old mark of this discharge...
I've had better experiences in this hotel..
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