Car Rentals

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Frequently Asked Questions
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What do I need to bring with me to pick up my car rental?

Please bring the following items with you when you pick up your car rental:

1. Your printed rental voucher.
2. A valid driver's license which has been valid for the required period of time. (The length of the required period of time may vary according to the rental supplier. If the rental supplier does not state a specific period of time which the license must have been valid for, then the default required period of time is one year.) If your driver's license is in a different language to the language of the country of use, a translated copy of your license that meets local requirements must be provided.
3. The credit card provided by the main driver must have sufficient payment credit. At pick-up, a preauthorization fee will be taken as deposit.
4. A valid photo ID (your passport or other internationally accepted ID).

Important: Ensure you carefully read the terms and conditions provided by your rental supplier, and bring any additional items or documents required by your rental supplier.

Can I rent a car without a credit card?

A credit card is required for car rentals. A credit card must be used for car rental online payments, and is required to pay the deposit at pick-up.

Do I need to pay a deposit at pick-up?

Yes, you need to pay a deposit at pick-up to protect against damage and loss. The deposit is payable when you arrive at the branch for pick-up. The deposit amount is decided by the rental supplier; please contact your rental supplier directly if you have any related queries. The deposit amount will be frozen on the main driver's credit card for the duration of the rental period. After the rental period is completed, the deposit will usually be returned to the same credit card within 28–45 working days. Actual policies and practices may vary according to the rental supplier.

Do I need to buy insurance for my rental package?

Carefully check the insurance provided with your rental package. If you decide this insurance does not meet your requirements, there are two options available to you:
1. Select another Trip.com rental package which offers more complete insurance options.
2. Purchase additional insurance when you pick up your rental car at the branch.

How can I view the rental supplier's terms and conditions?

You can use the following methods to view the supplier terms and conditions:

1. After you select a car, you can view the supplier terms and conditions on driver details entry page.
2. After you make a booking online, you can view the supplier terms and conditions on the booking details page.
3. After you make a booking online, we will send you a confirmation email. You can view some supplier terms and conditions on the rental voucher included in the email.

Is there a charge for canceling my booking?

In most cases, no fee is charged for canceling your booking. However, some suppliers may only offer free cancellation within a specified time period, and charge to cancel bookings outside of that time period. Please ensure you read the booking terms and conditions carefully, as rental suppliers may have independent cancellation policies.

How can I cancel my booking?

You can cancel your booking in the following ways:

1. After booking online, you will receive a confirmation email. Select "Manage My Booking" then select "Cancel Booking" on the booking details page.
2. On the Trip.com website:
- If you are not signed in, you can click "Search Bookings" and enter the email used to make the booking. Once the email has been verified, you will be able to see all bookings under that email. Select the booking you want to cancel, and select "Cancel Booking" on the booking details page.
- If you are signed in, go to "Account" > "My Bookings". Select the booking you want to cancel, and select "Cancel Booking" on the booking details page.
3. On the Trip.com app:
- If you are not signed in, tap "Account" > "Search Bookings" and enter the email used to make the booking. Once the email has been verified, you will be able to see all bookings under that email. Select the booking you want to cancel, and select "Cancel Booking" on the booking details page.
- If you are signed in, tap "Account" > "All Bookings", or "Car Rentals" > "My Bookings". Select the booking you want to cancel, and select "Cancel Booking" on the booking details page.

How long do I have to wait to receive my refund after I cancel my booking?

Your refund will usually take between 7–30 working days to arrive in your bank account. This time period may vary according to your bank processing time.

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Car Rental Guide

On Trip.com, you can easily find a wide range of car rental options based on your destination, number of travelers, and budget. Whether you need a city runabout, a small family car, or a camping vehicle, everything can be arranged in one place. Trip.com not only offers high cost-performance rental plans but also makes the entire booking process simple and convenient, saving you time and effort. In addition, Trip.com regularly launches rental car promotions, such as an 8% discount coupon for new users on their first rental, helping you save on travel expenses and kick off a great-value self-driving trip.

Why Choose Trip.com for Car Rentals?

Convenient Global Rentals: Trip.com covers over 200 countries and 10,000 cities worldwide, including top destinations like the Philippines, Japan, Korea, Thailand, Malaysia, Singapore, and Hong Kong. With full English language support, you can easily book, inquire, and manage your reservations all in one platform.

✅Tailored Services for Filipino Travelers: Enjoy English-speaking customer service, plus support for international driving permits and multi-language translations to make your rental experience smooth and stress-free.

✅Best Price Comparison: Quickly compare car rental rates from multiple providers. The simple 3-minute booking process ensures fast and easy reservations.

✅Flexible Pick-Up and Drop-Off: Choose your pick-up and return locations freely, even between different cities—perfect for trips around Manila, Cebu, Davao, or international destinations like Singapore and Kuala Lumpur.

✅Trusted Global Partnerships: Trip.com works with top international brands like Avis, Budget, Hertz, and Sixt, alongside trusted local companies in the Philippines. You’ll always receive reliable service and well-maintained vehicles with a clear, worry-free booking process.

✅Wide Range of Vehicles: Whether you're traveling with friends, family, or solo, find the right car for your trip. From economy cars and luxury sedans to SUVs, vans, and electric vehicles, Trip.com has the perfect option for every journey.

✅Optional Insurance for Peace of Mind: Easily add insurance coverage for damage, theft, or third-party liability. Clear pricing ensures no hidden costs, giving you extra confidence on the road.

✅Flexible Cancellation Policy: Most bookings come with free cancellation before pick-up. Cancel within the free period to get a full refund—risk-free planning for your trip.

✅24/7 Customer Support: Trip.com's dedicated support team is available 24/7, ready to assist in over 40 languages including English, Filipino, Japanese, Korean, and Thai, so help is always just a message away wherever your travels take you.

Trip.com Popular Cities Car Rental Recommendations

With Trip.com's car rental comparison feature, travelers can quickly search for rental options in popular travel cities. Find the best deals and choose the vehicle that suits your needs perfectly!

Car Rental Recommendations in Philippines

If you're planning a self-driving trip in the Philippines, Trip.com offers a wide range of car rentals in the Philippines, covering major destinations like Manila, Cebu, Davao, and more. Whether you're traveling for business or leisure, you can easily choose between short-term rentals or long-term leases to suit your needs. Trip.com partners with well-known local rental companies to ensure vehicles are well-maintained and rental terms are clear and transparent. Plus, with English-speaking customer service support, your car rental experience in the Philippines is smooth and worry-free.

Trip.com Car Rental Tips

How to Compare Car Rentals on Trip.com:

Before booking, use Trip.com’s comparison tool to find the best deals from trusted car rental companies across the Philippines. Just enter your pick-up and drop-off locations, travel dates, and vehicle preferences to easily compare prices and options from multiple suppliers.

How to Choose the Right Car Rental Company:

Before starting your road trip around the Philippines, it’s important to secure the right vehicle. Consider factors like car type, pick-up and drop-off locations, your budget, and optional insurance. Whether you need a city car for Manila, an SUV for exploring Cebu, or a van for family trips in Davao, Trip.com’s comparison tool helps you quickly find the best rental options for short-term or long-term use.

How to Add Trip.com Rental Insurance:

During the booking process, you can easily add insurance options to your reservation. Choose from flexible plans based on your needs. The comprehensive insurance plan includes coverage for vehicle damage, third-party liability, tire and glass protection, and roadside assistance—all with zero deductible—giving you extra peace of mind during your trip.

How to Use an RFID Toll Card for Car Rentals in the Philippines:

Many highways in the Philippines use RFID systems for toll payments. When booking your rental through Trip.com, you can request a vehicle equipped with an RFID toll card. Simply drive through the RFID lanes and toll fees will be automatically deducted—saving you time and hassle on expressways like SLEX and NLEX.

Can I Rent a Car in the Philippines Without Speaking Filipino?

Yes! Trip.com partners with local rental providers offering English-speaking support, making pick-up, drop-off, and communication easy for international travelers. Plus, Trip.com’s 24/7 multilingual customer service is always available to help with any questions or issues during your rental period.

Can I Rent a Car Without a Credit Card?

Typically, a valid credit card is required when booking a rental on Trip.com, either for payment or as a security deposit. However, if you have enough Trip Coins in your Trip.com account, you can use them to offset rental costs—potentially reducing or removing the need for a credit card payment.

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