The bus service back to the hotel was terrible; they were unhelpful, didn't follow the rules of first come, first served, and offered no explanation. It was extremely bad.
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Enterprise user ratings
1550 reviews
Guest user
Posted Feb 8, 2026
宝马X5
Original text
Guest user
Posted Feb 8, 2026
宝马X5
The bus that took us back to the hotel had terrible service; they were unhelpful, didn't follow the rules of first come, first served, and offered no explanation. It was very bad.
Original text
Guest user
Posted Feb 8, 2026
宝马X5
The bus that took us back to the hotel had terrible service; they were unhelpful, didn't follow the rules of first come, first served, and offered no explanation.
Original text
Guest user
Posted Feb 8, 2026
宝马5系
The service when returning to the hotel was poor.
Original text
Guest user
Posted Sep 1, 2024
克莱斯勒 Pacifica
The car was indeed very new, and the service here was truly excellent. They were attentive, and the car pickup was quick, without wasting much time. The service was also very good.
Original text
Guest user
Posted Sep 29, 2019
宝马 X3
I booked a BMW X3, and according to the Ctrip order number, it belonged to the Premium Elite SUV category on the company's official website, which gave me peace of mind. Upon arrival, they said the BMW X3 was unavailable, and offered me a 7-seater Infiniti QX60 instead. It was too big for two people, but the car looked relatively new with only 21,000 miles, so I agreed. I rented it for 17 days and drove over 6,000 kilometers, including many mountain roads; its performance was excellent. The company is large, with many branches in the US. Because of the long distances involved, I booked it with the idea of finding a nearby branch if there were any problems. The company shuttle is frequent; a car departs every 10 minutes to take you to the airport. Each step—signing the contract, picking up the car, and returning the car—was handled by dedicated personnel, making it very efficient. What impressed me most was that the person signing the contract used a mobile app to translate anything I didn't understand into Chinese.
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Posted Feb 9, 2026
Toyota Corolla
Very easy, good price and awesome treatment. Will use again.
Original text
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Posted Jan 22, 2026
BMW X7
The windshield was cracked, which made me a bit nervous when I first received the car. However, the car was in such pristine condition that I took it in and drove it for a week. I experienced no issues driving the car throughout my time there. However, the occasional disconnection of Android Link was a bit of a hassle.
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Popular Enterprise car types
Los Angeles
London
Paris
Mid-sized car
Chevrolet Malibu
From
AU$208.00/day
Mini van
Chrysler Pacifica
From
AU$242.00/day
Compact SUV
Nissan Rogue
From
AU$209.00/day
Small car
Mitsubishi Mirage
From
AU$178.00/day
Compact car
Nissan Versa
From
AU$178.00/day
Compact car
Toyota Corolla
From
AU$186.00/day
Enterprise car rental FAQs
Does Enterprise have a free cancellation policy for car rentals?
Yes, Enterprise offers a free cancellation policy. You can review the specific cancellation policy when booking.What is the most popular car model in Enterprise?
Enterprise's most popular car type is Nissan Rogue.What are the popular pick-up locations for Enterprise?
Enterprise is most popular in Los Angeles, and you can choose to pick up at Los Angeles International Airport.How far in advance should I book a car rental from Enterprise to get the best deal?
Book your car rental with Trip.com at least 4 weeks in advance to save more and benefit from our free cancellation policy. For peak season trips or popular destinations, secure those great deals even earlier!What does Enterprise's rental car insurance typically cover?
Trip.com's car rental insurance typically includes the following types. We recommend selecting coverage based on your driving experience, itinerary risks, and existing insurance: Loss Damage Waiver (LDW)/Collision Damage Waiver (CDW): Covers loss or damage to the rental vehicle, including theft, but usually excludes specific parts like glass, tires, or the undercarriage. Super Collision Damage Waiver (SCDW)/Super Loss Damage Waiver (SLDW): Provides the same coverage as CDW/LDW, but with a lower or zero excess. Third-Party Liability (TPL): Covers damage to third-party vehicles/property or personal injury caused while driving. Personal Accident Insurance/Personal Effects Coverage (PAI/PAE/PEC): Covers personal injury to occupants or loss of personal belongings inside the vehicle due to an accident, including compensation for death, medical expenses, etc.Does Enterprise offer monthly car rental?
Search on Trip.com by entering your dates and pick-up location. If Enterprise has vehicles available, you can rent one for a month. Due to the long rental period, we recommend booking in advance.What is Enterprise's cancellation policy?
Enterprise's cancellation policy varies depending on the cancellation type you select on Trip.com. To find rentals with a free cancellation policy, simply apply the "Free cancellation" filter on the Trip.com search results page.
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