The hotel and trip need to understand. First they have made the room for one guest only. Now they were 2. Now the afternoon I'm leviing, saying that my payment would be directly at the hotel, and the trip has already discounted in my letter. Were bad experience with this app.
In the summer with 33 degrees in the city, the air conditioning could not cool the whole room, only if it stayed in its direction. The other rooms that were offered were also the same, i.e. the air was subdimensioned to the size of the room.
It was necessary to leave the air connected the day and all day to ”refresh” the environment, it was very uncomfortable.
Next time I'll find another hotel.
Decent hotel . Not a 5 star but a decent 4 star . Missing some bits to be considered as a 5 star.
Shout out to fernando and marcio who were excellent staff round the pool . Making sure our drinks were full and always with a smile .
Also Monique are cleaner was excellent and attentive to our requests.
Reception staff that done our check in and check out were very good as well.
Found it slightly odd all the sales people trying to sell time shares all over the hotel .
Breakfast staff were great and happy . The evening staff not so much .
Overall it was a good stay and good value for money
Very good hotel, complete facilities, good environment, close to the city center, convenient transportation, convenient dining, shopping malls and good restaurants nearby
Mercure Macaé is the best choice for business travellers who want to enjoy the city. Apartments have balconies and sea view, one block from Praia dos Cavaleiros. Leisure is guaranteed in the pool bar, in the 2 steam rooms, and restaurant. If you look for a hotel to work, you can use 5 business rooms for up to 350 people and the 24h Business Center. Gym and 2 parking lots will make your stay more complete.
The hotel was very good !!! Super indic the hotel team of the super gentle and well-functioning breakfast, drinks and petiscos in the pool tdo very good tb and out the rooms all clean and smelling. You can certainly come either in couple or in family worth it very much and close to everything you can do on the night several well-legal restaurants I still had the surprise of my new with this decor in the room ❤️
We love the hostel, only points are the distance to the beach where it happens by a very poorly located track or by vehicle, I don't advise to stay in the hostel if you don't have a car. Another morning coffee point could be a little earlier and the shower does not warm mt, the inlet service to the exit was impecable.
It was great to travel through trip.com
I was a little worried because the company wasn't Brazilian, but I trusted and everything worked out well and at a great price.
Vila Gale is wonderful, my girls loved it and so did I. My husband really needed a moment like this. Thank God everything is going well.
I found the place of great cleaning , well structured and good care. I'll come back as soon as I can.
106 reviews
8.9/10
Price from
PHP 2,448
per night
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8.3/10
AAndreiaWonderful hotel, spacious, clean, airy room, with a balcony facing the street, very attractive, super comfortable beds, super cold air conditioning, strong and warm shower, bedspreads available, TOP pool, large and beautiful on the terrace with a super cool view, and super plentiful and delicious breakfast, I highly recommend the hotel and will definitely return.
Hotel near Zona Oeste do Rio de Janeiro, Rio de Janeiro
Price per night from:PHP 2,378
8.9/10
JjohnDecent hotel . Not a 5 star but a decent 4 star . Missing some bits to be considered as a 5 star.
Shout out to fernando and marcio who were excellent staff round the pool . Making sure our drinks were full and always with a smile .
Also Monique are cleaner was excellent and attentive to our requests.
Reception staff that done our check in and check out were very good as well.
Found it slightly odd all the sales people trying to sell time shares all over the hotel .
Breakfast staff were great and happy . The evening staff not so much .
Overall it was a good stay and good value for money
BBanruochuanThis is an extremely impressive hotel i have ever experienced.
The most impressive aspect is the service and Diego is a legend! Everything you need can be solved and managed by Diego super, professionally, systematically, precisely, prompt and warmly, just like magic and miracle.
if I could score higher, I would have given triple so high as full score for Diego's service!
I am really really glad to recall the days in this hotel!!!
CCostaNelsonVery friendly staff, nice hotel. I booked a suite for one night, the room was clean although it could use some refurbishing. One window didn't lock, so the noise from the street was constant. Located in a street with some stores, but not an area where you feel safe walking around. No toiletries included apart from s soap and shower gel/shampoo. Coffee machine in the bedroom with 2 coffee pods. I couldn't see a menu anywhere, assumed these were complimentary, as in most hotels where you rent a suite. I was surprised to be charged 1.5 USD per capsule on checkout, and that there was a QR code informing me of this in the room. I couldn't find it anywhere though.
All in all, great staff, but there is definitely a much better price to service/location ratio than this hotel in Rio
GGuest UserWe booked this hotel in Nov at an inflated price of $1500 USD for 4 nights assuming there'd be rooftop access on NYE since the hotel website didn't call out a ticketed event for that night. When we arrived, the staff told us it was in fact a ticketed event for an additional $300 USD. Perhaps our oversight but we scowered the website before booking at such a high price and it wasn't there. The manager was very helpful in accommodating a cancellation if needed, ultimately we were too tired to pack and unpack again and waste another day in transit so we stayed and bought the tickets.
Check in is 2pm. We arrived at 1pm and they said they had a room for us. It wasn't ready so we went to the pool where again, service was wonderful. Front desk gave us a tour of 2 rooms to choose from which was great, but then msgd me and said they'd have a diff room ready at 2:30. We went down at 3pm and the room changed yet again and the new room still wasn't ready. We got a room with no apologies at 4pm.
The room was standard. Strong cleaning smell but decent. The shower hose didn't stay in place. The shower drain did not work at all - we had to kick the water to the corner each time for it to drain or pools of water stayed until the next day. The sink also didn't drain. The toilet stopped flushing. We had a plate with one chocolate on it from NYE which by the next day was covered in ants. We are very tidy girls and give some grace for older hotels to have some flaws, but the experience for the price we paid made us appreciate the airbnbs we'd stayed at before checking in here.
Location is great, gym and pool are great, but not worth the $ for NYE or Carnival.
Hotel near Zona Sul do Rio de Janeiro, Rio de Janeiro
Price per night from:PHP 5,890
8.2/10
GGuilherme FaustoThis is the 4th time in a row that we have stayed at the Astoria, but we checked in at night and, to our dismay, they threw us on the 1st floor, which was a room for a disabled person, I believe… we requested something better, but it was only for the next day.
In this same room, the view was not even there, whereas I had booked it with a view of the city, the breakfast was pleasant, the cleanliness was also excellent, the service from PEDRO, in particular, was top-notch… the night attendant barely responded to us.
WWellington RebechiReasonable, the bed was put together with two singles, there was only one chair on the balcony, a low television was bad for watching in bed, a broken hairdryer had to be requested from reception, they only had a few replacement units, they kept taking them all the time, the pool closed very early, and we ran out of hot water one day and had to take a cold shower.
Good breakfast, very attentive people always cleaning and replacing things.
Hotel near Zona Oeste do Rio de Janeiro, Rio de Janeiro
Price per night from:PHP 4,059
7.2/10
RRangziyouzhifengyongyuanchuifuThe room is clean and tidy, with complete facilities. The water pressure of the bathroom tap is low and the breakfast is rich. The hotel is conveniently located, with many restaurants around. It is 70 meters away from the subway entrance. It is a recommended budget hotel for traveling in Rio de Janeiro
EEstadia em famíliaPoints for improvement: The hotel has an inadequate pool location, with the view blocked by a film. The pool was very dirty, with dirt and cloudy water. There was no control whatsoever. The air conditioning had a broken blade and was held in place by a bag of sugar. The bathroom was not very clean. The TV was not connected to the Wi-Fi.
Positive points: The room was very quiet, the bed was comfortable, the service was very good, the location is good despite being far from the beach, and the breakfast, although it had many gluten-free options, had several savory dishes.
Hotel near Zona Oeste do Rio de Janeiro, Rio de Janeiro
Price per night from:PHP 3,050
8.4/10
GGuest UserMy first room had the worst stains on the chair and sofa. No way should this room been allowed for check in. I booked a queen bed apartment and was moved to a. Double bed room with a view as trade. I was tired and could not be bothered to argue.
There was an apology by the checkin staff.
The breakfast is average (I came from Salvador where breakfast was amazing).
Housekeeping and services were good - all the ladies were nice and pleasant.
The bed had one pillow and the sheets had holes. There was no spare blanket in the room and the duvet provided was not the best so it got cold on a few nights and was too hot on others.
Shower facilities were good but no skin lotion in the room which was fine as I had my own.
No free water in the room only the minibar too - had to go to ibis hotel next door at like 2am to buy stuff there …both hotels are linked
Generally the stay was mediocre and the area does not have anything to do. It is ok and central for Uber which was a bonus.
Would I stay there again - hardly likely
Would I challenge that I am owed money as the room I paid for is not what I was given - may do …if I have the energy
Hopefully Novotel would reach out to me before that happens
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