Posted onJun 21, 2026
Guest UserGreat restaurant and front-of-house staff, but weekend noise control needs urgent attention
I have stayed here many times, and usually, my stay is amazing, really comfortable, and very quiet. On the positive side, the food in the restaurant is always great quality, consistent, and comes with really nice service. They also have a great selection of beers and wines. The reception team on this occasion was also incredibly helpful; I needed to extend my trip by two days on top of my initial booking and had to use a separate website to do it. The staff were great at rearranging things so I didn't have to move rooms, which I really appreciated. They even moved me away from the elevators into a quiet room for my first night.
Unfortunately, the rest of the weekend was a complete disaster for noise, starting on Saturday evening. Around 6:00 PM, when I just wanted a peaceful, stress-free night, a woman in the room directly across from me started loudly screeching and singing opera. I have never experienced anything like this in a hotel before. I called reception to report it, but they just gave a casual, ”Oh okay, we'll see what we can do.”
It only got worse from there. On Friday night, I had already arrived back to find a distressed elderly lady because her neighbor was screaming and shouting. I had to politely knock on the door myself to ask them to keep it down. Then Saturday night was the worst of it with people coming back from nights out. I was woken up six or seven times on Saturday night alone by loud, noisy people and the constant slamming of doors. The doors don't have automatic soft-close hinges, but you don't need to slam them for them to shut. Because there is no visible overnight security or manager on-site, you are left to deal with the chaos. It feels like the hotel might be taking in more disruptive customers lately, perhaps due to lowered rates. I strongly recommend that management place professional notices in the rooms asking guests to be considerate, keep noise levels down, and refrain from slamming the doors.
To top it off, Sunday morning offered no relief. Well before 9:00 AM, I was awoken by housekeeping trolleys and the loud clinking of crockery and cutlery all the way up the corridors. Then, at 9:58 AM, while I was almost ready to leave, there was a sharp knock on my door. The housekeeping lady asked, ”Ma'am, are you checking out today?” While she was polite enough, the interruption was incredibly abrupt, unprofessional, and poorly timed right before check-out.
I’ve never experienced housekeeping being this noisy or pushy here before, nor have I ever encountered such disruptive customer behavior. I couldn't even get a little sleep-in before a long drive home. I usually stay mid-week, so perhaps weekends are just a different story, but the total lack of peace made for a horrendous experience. The food and front-of-house staff are great, but management desperately needs to address weekend noise controls, overnight oversight, and housekeeping protocols.
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Price per night from:PHP 6,543
Posted onAug 28, 2026|King Studio
Leydi NinoI loved the hotel! It’s new, very beautiful, and the rooms are modern, nice, and very clean. The facilities are also lovely. It has underground parking. The breakfast was also really good, and the price was reasonable. Overall, it was a great experience and I would definitely stay there again. We were also very happy with the price, especially for a brand-new hotel.
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Price per night from:PHP 6,008
Posted onMar 23, 2025|Standard King Spa Room
MartinMadladIt was ok, but not more.
The two most important things for me in any hotel are a comfortable bed and a good shower.
the bed was great but the water pressure in the shower was very poor.
Aside from that, there were other issues that I would not expect from a hotel of this standard, carrying the prices it does.
The TV power button did not work, neither did any of the top buttons on the remote.
Once I turned the TV on at the GPO and then on the actual TV itself, I was unable to use the connected DVD player as the buttons to switch to it on the remote did not work.
Breakfast was quite poor. Basically cereal or scrambled eggs with a few other options such as fruit cups, yoghurt and biscuits.
It served my purpose being close to the convention centre, but I doubt I'd stay there again.
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Price per night from:PHP 5,492
Posted onAug 10, 2025
Yasmineeee
My stay at Peppers was fantastic. The hotel is clean, beautiful, and very comfortable, with a great location. Housekeeping was outstanding and kept everything spotless. My expectations were definitely met with the room.
Only two small negatives: the restaurant downstairs is extremely overpriced, and when I called 40 minutes before check-in to see if I could get my parking pass early, I was told no — I’d need to buy a normal ticket and then the pass at check-in, which felt inconvenient.
Overall, I was really happy and would definitely stay here
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Price per night from:PHP 6,858
Posted onAug 21, 2026|Grand Twin Room With City View
Guest UserThe hotel is located near the waterfront, offering beautiful sunrise and sunset views. There are plenty of restaurants to choose from nearby, as well as bars and supermarkets, making it an excellent holiday destination.
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Price per night from:PHP 11,041
Posted onJun 29, 2025
Fatima Lorainne Ramirez Llorando
It was a good stay. The room is spacious and exceptionally clean. Their amenities are above average. The hotel is quite new and I hope they can maintain the cleanliness in the next few years.
In terms of customer service, I think they can do better if they want to live up the name as “luxury escape” in Murray Bridge. The room is quite hot for us and adjusting it manually is prohibited as the A/C can only go down to 20 degrees celsius “auto”. We kept asking the front desk to make our room a bit cooler. Some staff are tremendously helpful but some of them don’t know how to operate it in their end. One staff even promised to ask for assistance from their colleagues but they never did and nothing happened. The view in our room is impressive but the sliding glass doors are quite dirty which defeats the purpose why we paid extra dollars to have a nice view. The cleaner said that they have a professional cleaner who does it twice a year only.
In the lounge bar, we decided to have a coffee after we checked out and were fortunate to enjoy live music every last Sunday of the month. The waiter promptly delivered our orders to our table. However, no napkins provided and he even spilled the coffee in our table and didn’t even bother to say anything or even clean it. The breakfast buffet was depressing, we had to eat exactly the same thing during our entire stay. For me, luxury experience is all about the small details, and they would benefit from improving on the small details that they may have overlooked in their service. Overall, I would still recommend it to others and happy to stay again in the future.
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Price per night from:PHP 5,377
Posted onNov 17, 2025
Guest UserThe staff were so kind,
there were many great restaurants nearby, and it was really nice to take a walk around the lake area.
I would love to visit again.
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Price per night from:PHP 8,691
Posted onOct 4, 2026|Standard King Room
Guest UserVery Disappointing Stay Not What We Paid For
We booked a Standard King Room expecting a proper king-sized bed, only to arrive and find two single mattresses pushed together. Unfortunately, this turned out to be one of the worst hotel stays we’ve experienced.
The mattresses were uneven, making it extremely uncomfortable to sleep throughout the night. We raised our concerns with the staff, but the only solution offered was to place something between the mattresses, which did little to resolve the issue. To make matters worse, my partner left with back pain as a result of the uncomfortable sleeping arrangement.
What was most disappointing was that we were never informed beforehand that the room would have two single beds joined together. Had we known, we would have reconsidered our booking, as this was certainly not what we paid for.
We genuinely feel we did not receive value for our money or the standard of service we expected. Guests should be made aware of such arrangements before being checked into a room, especially when they have specifically booked a Standard King Room.
Sadly, this experience has left us very disappointed, and I would hesitate to recommend this hotel to others. A comfortable night's sleep is the bare minimum one should expect when paying for accommodation, and unfortunately, that was not our experience.
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Price per night from:PHP 7,603
Posted onAug 7, 2026|Accessible Queen Room
Phua Wei Peng[Hotel Name] Holiday Inn
[Overall Rating - 4.5.]
Date of Stay:[3 to 7 Aug 26]
Length of Stay:[Number] 4
Room Type:[Standard King]
[Specific positive aspect - ”Impeccable cleanliness”
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Price per night from:PHP 5,941
Posted onSep 6, 2026|Classic Room With Bath
Guest UserThe location is great, right in the city center, and the room is very spacious with plenty of storage. It was very quiet both inside and outside the room during my three-day stay. The facilities are a bit old overall, but the room was cleaned exceptionally well, and the bathroom glass was sparkling. Slippers, toothbrushes, toothpaste, and water are not provided, but there's a Foodland not far from the hotel where you can buy these yourself, and there's also a mini-bar in the room. The service was average; during my stay, a front desk staff member knocked and, without waiting for a confirmation, used their card to enter the room. The deposit is 150 if paying by credit card, or 400 if paying in cash.
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Price per night from:PHP 6,867