JUST STAY AWAY FROM THIS DISHONEST HOTEL.
While the hotel's facilities are adequate and its location offers acceptable proximity to the port, the poor service we experienced did not justify the significantly higher price we paid for a supposedly four-star resort.
Specifically, the bidet in our assigned room was not functioning. When we reported this, a front office supervisor named Ute was demonstrably dishonest, claiming that all rooms had non-functional bidets due to a 'western style' and offering more toilet tissue as a solution. This excuse proved false when we checked several other rooms of the same type and found their bidets to be working perfectly. Upon confronting Ute with this discrepancy, she continued to deny her initial statement, offering unreasonable excuses and failing to provide any apology or resolution. It was only after escalating the issue to the Manager on duty that we were finally moved to another room with a functioning bidet. The fact that a HOTEL SUPERVISOR LIED to keep us in a room with a known issue while others were available is unacceptable.
Despite the convenient location, I cannot recommend this hotel due to the substandard service and lack of transparency. There are likely other establishments in the area that offer a far superior experience for the price.
Nice structure with beautiful pool in front of the sea but there is no beach except when there is low flood. Breakfast is not rich and repeated but good. nice staff. spacious but not very clean room, good cleaning. Hair dryer on request at reception without extra payments and two bottles of water per day free.
This resort is everything đŻđŻđŻ
Itâs 10mins walk from the jetty to the resort. Resort is located at turtle point and is more quiet compared to the hotels/resorts near the jetty. You will be welcomed with cold towel and it is so soothing after walking under the hot sun. The resort is so beautiful from the outside and their room especially their bathroom is Da bomb!! Their staffs are so thoughtful and attentive. they They set up our room very nicely when they know we are coming for honeymoon. They gave us complimentary cake. Their breakfast spread is good and decent. By far the best resort I have stayed in Lombok with such a steal promo from agoda. Will definitely recommend couples to stay here and we will definitely be back to stay at AlMarik. Thanks you for the superb hospitality.â€ïž
This property has that old world charm and is very well manicured. Though we arrived at the end of Ramadan, they put on a great party. The breakfast in the morning is cooked to order and have about 20 different options from cuisine around the world.
Whatever request we had, they found a way to make it work. Even when we requested a room change to be closer to the ocean front, we were accommodated well.
The food and drinks were excellent and the entertainment for Eid was spectacular. Do note that there isn't anything nearby and tours need to be booked a day in advance. Overall, we really enjoyed our time and look forward to coming back again. 10/10 amazing views at all points of the day and night.
An excellent option if you are looking for a villa in the Balinese style. It is located in a quiet and clean side of Trawangan, away from the noisy club hotels. The house has two air conditioners, it was always cool, no dampness, no insects, including mosquitoes. The rooms are cleaned every day. The staff is responsive, they helped rent a bike, organize an excursion and other requests đđ» of course, you should not expect sterile cleanliness in a wooden house, but I really liked this experience of living in a traditional style house.
The breakfasts are delicious, and I really liked the fresh juices. The beach - the water and the shore are clean, but to enter the water you need special shoes because the whole island is surrounded by coral reefs and pebbles
A very good hotel to try. The front desk lady was very enthusiastic and had a delicious welcome drink. The overall design of the hotel is very close to nature, but still very comfortable. The central restaurant and bar has many surprises. I had delicious dishes for breakfast and dinner. It is not completely Western food. Some local dishes can also be tried, which should be suitable for Chinese stomachs. There seems to be a band on weekend nights. Suitable for family outings. The beach is completely private, and there is also a small artificial beach for children to play đ
Super nice place to stay located in the not that busy part of the island where you can enjoy wonderful sunsets every day. Property is new, they just opened up some months ago, and you can see they are still in the process of understanding how to best manage it. There are still some things to be polished in that sense, but apart from that everything was super good. People as usual were super nice at all times and just tried to make anything to make guests happy.
We stayed for 2 nights in one of the rooms with private plunge pool; it was a great feature and made our stay unique. The outdoor bathroom was another unique feature, it was very cool but meant sometimes there would be insects. The hotel is located on beach on the east of the island where the boats dock and where most of the higher end bars/restaurants are. Also where most of the main party spots are. As soon as you walk out, you can hear the loud music. Thankfully we couldnât hear this from the room. Breakfast was outstanding and the view from the restaurant stunning.
Very great service from the staffs, everyone was friendly and helpful. Even before I arrived, the communication with the staff through WhatsApp was helpful.Â
The view from our room was breathtaking. One thing to note is there were quite a few rove beetles found in our room especially the balcony area (we went when it was rainy season).Â
The area of the room is large, even with added bed, we did not feel cramped at all. The toilet area is also large and clean, with the toilet and shower area separated with doors. The towels given are clean and fluffy.Â
Breakfast was amazing! All the food that we tried are delicious. (It is an a la carte type of breakfast)
All in all, we were very satisfied with our stay here and will definitely stay here again if we visit Lombok.
The pearl of Lombok in an ideal place for a measured life surrounded by nature and close to the beach
Amazing
5 reviews
9.4/10
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per night
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GGuest UserI would like to warmly thank the bale sasak team for their exceptional welcome and impeccable service. Every staff member contributed to making my stay unforgettable with their kindness and availability. The facilities were perfect, and the atmosphere was relaxing. Thank you again for everything; I hope to return soon!
Special thanks for Pedro the goat! I want to see you again brother!
GGuest UserWe really loved staying here! The staff is super friendly and so helpful. They really made us feel at home. The pool is super big and the beach is right behind the pool, which is super convenient! The breakfast was amazing and there is so much to choose from! The best we had during our entire trip! The location is okay. We rented motorbikes (which is possible to do at the reception, which is amazing!) and it was easy to transport ourselves. You can also take a Grab to different restaurants and shops, which was really easy. The only con was that we had a mini cockroach in the room, which I think is unevitable in Indonesia (we had a ground floor room). Also there was a bit of a sewer smell in the bathroom sometimes. It did not bother us during our stay though. Overall we really enjoyed it! Thank you for the great experience! âš
AAnonymous UserIts a very good hotel with good services, they even gave me a free upgrade, but the hotel is just old i guess, cleanliness is not so up to standards, my skin felt immediate sticky after sitting and lying on the bedsheet( i just showered). And i believe that i got bed bugs from this hotel. Amenities in the room wise are also so old that everything got so rusty. Overall services was excellent, but might not come back again
MMateuszI had high expectations for my stay at Kebun Villas & Resort Lombok, given its potential and picturesque setting. Unfortunately, my experience was far from satisfying, marking a clear departure from the resort's former glory days.
The first thing that struck me was the overall lack of maintenance. It's evident that the property has seen better days, with clear signs of wear and tear. The grounds, which could have been immaculate, were poorly kept, diminishing the natural beauty of the location.
A major letdown was the swimming pool. Despite the tropical allure, the pool was in a dire state - the water was murky, and it felt uninviting. Even after I pointed this out, and the staff seemingly cleaned it, the improvement was minimal. The water remained cloudy, making it less appealing for a refreshing dip.
The room itself was just okay. The air conditioning worked well, which was a relief, but this was overshadowed by the state of the bathroom. It was disappointingly dirty, with massive stains and a shower glass covered in limescale. It seemed as if it had only been rinsed with water, without any proper cleaning agents.
Adding to the discomfort was the sight of several out-of-use rooms. Through their windows, one could see disarray - bare mattresses, safes left haphazardly on them. It was a sad sight and spoke volumes about the current state of the resort.
Overall, Kebun Villas & Resort Lombok falls short of its potential. It's a shame to see a place with so much promise deteriorate like this. The management needs to take immediate action to restore and maintain the property to its former standards. Until then, I find it hard to recommend this resort for a pleasant stay.
MMarkongCertainly! Hereâs a positive review you can use or adapt for your stay at Merumatta Senggigi Lombok:
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A Wonderful Stay at Merumatta Senggigi Lombok
I had an unforgettable stay at Merumatta Senggigi Lombok. From the moment I arrived, the staff made me feel incredibly welcome with their warm hospitality and friendly service. The resort itself is beautifully landscaped, with lush gardens and traditional architecture that blend perfectly into the natural surroundings.
My room was spacious, clean, and tastefully decorated with a touch of local charm. I especially loved waking up to the sound of the waves and enjoying the stunning ocean view from the balcony.
The beach is just steps away, and itâs pristine, peaceful, and perfect for relaxing or catching a sunset. The pool area was another highlightâwell-maintained and surrounded by tropical greenery, making it ideal for lounging the day away.
Breakfast was a delight each morning, offering a good mix of local and international options. The restaurant staff were attentive, and the food was consistently fresh and flavorful.
Overall, Merumatta Senggigi offers a tranquil retreat with top-notch service, beautiful surroundings, and a genuine sense of island hospitality. I would happily return and recommend it to anyone looking for a relaxing getaway in Lombok.
GGuest UserMixed feelings
The room I initially booked (paid extra for AC and hot water) was just dirty and I could not control the AC bc remote wasnât working so it was always on
I could clearly see that no one had cleaned it (see first three pictures) and tbh bathroom felt unsafe with electric cables next to shower
I asked to change and they tried to give to charge me extra for another room - I told them either I have what I paid for (AC and clean bedsheets) either itâs ok they pay me back and I leave
The staff said Iâd need to talk to the manager and when I said ok bring me the manager they never got them and offered me third room without paying extra (feels dishonest that they didnât show me this one first)
Bedsheets were okayish (so many weird stains, see pictures) but this one had no hot water - and they clearly said that I got downgraded. They wanted me to pay extra for the upgrade but do you think they paid me back the difference for the downgrade? Of course not (feels dishonest to charge extra for things you paid for initially but no pay back when you provide less than was paid for)
I donât know how much a hotel like this needs a pool (which was really nice by the way) when theyâre so close to the beach. Maybe they should put the pool budget into clean rooms and hot water lol
UursulaccThe service is excellentđ. This is my fourth time in Lombok. I choose different hotels every time. Everyone's service is very good. But The Oberoi's service is really excellent, with explanations, tours, and various rich activitiesâ„ïž
The hotel's location and scenery are invincible, especially the sunset, swimming pool, and coconut trees, which are a beautiful painting against each other. I stayed for 2 nights and chased the sunset twice. It was a visual and spiritual enjoyment and shock.
Food, let's talk about dinner first. It is really the best food I have eaten in Lombok so far. From the presentation to the taste, it is very consistent with the hotel's tone, especially the crab appetizer (I don't remember the name). Breakfast is not a buffet. You can order what you want to eat from the menu. The most important thing is that we checked out. The breakfast reservation on the day was at 5 o'clock. The restaurant did not provide a simple breakfast box, but a very ceremonial room service, which was exactly the same as the standard of dining in the restaurant. It was really good.
Finally, for me personally, the peak experience is the meditation đ§âïž activity. In a space surrounded by green energy, facing the sea, calmly following the teacher's guidance, sending signals to the universe đ¶, moving and happy, super amazing đ
GGuest UserMixed Experience at Royal Regantris Villa Karang.
I've stayed at this hotel twice, opting for the modern rooms. While the location is excellent â across from the beach and near the harbor â my experience was marred by some issues.
Cleanliness was average, with signs that the room could benefit from a deep clean. I found mould in the fridge, dirt around the shelves, and a noticeable stain on the floor that was missed during mopping.
Unfortunately, my stay was further tainted by a dishonest staff member who intentionally overcharged me for an iced latte. When I questioned the price, she acknowledged it was expensive without correcting the issue. To make matters worse, she gave me the wrong change. The next day, another staff member quoted a significantly lower price for the same drink.
While most staff members were polite and helpful, the presence of at least one dishonest employee is concerning. The food was hit-or-miss, but the hotel's location and some friendly staff aren't enough to outweigh the negative experiences.
I'll think twice before staying here again, and I hope the hotel addresses these issues to provide a better experience for future guests.
IIuliia MiagotinaI really enjoyed staying at the hotel. Great room design, caring and pleasant staff, delicious breakfasts. Magnificent territory. Dining area with a view of the sea. You can rent masks and see turtles. A beautiful reef to the right of the hotel area, they take you here for snorkeling. Usually arrives after 10 and before 11 am. After lunch around 4.30 pm. In the evening, Disney cartoons. Wonderful pool (far), tennis table and pool table under a canopy. There is a volleyball court.
XxcratLocation is good, thats why i chose this hotel. Its not on the main street. But Im solo guy so this is best for me. Near to jetty and near to one and only night market and main night life area and all cafes. Hotel offers bikes rental and day trips with reasonable price. Its good enough for solo or couple who would go for diving for few days on the island. If u r in gili for more than 2 days, Iâd suggest u go north to explore better hotels and different experiences on the island or meno or air would be for you. Very near to the beach for sun rise as well. Bfast is superb and other meals as well. Staffs are very friendly and helpful. Pool is normal but they managed to use for the available space for it. Close to local mosque but they do provide some kinda ear plugs for that. But its just few mins during the day. Highly recommended. You cant expect very good hotels on the island with less crowded crowd and this is good enough for few days esp when its close to the jetty to leave.
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