5⭐️for the service as I had the pleasure of interacting with Ms. Beena at the front desk, and I must say, she truly went above and beyond to ensure my stay was nothing short of outstanding.
From the moment I approached her she greeted me with a warm smile and a friendly demeanor that immediately made me feel welcome. She is attentive, efficient, and knowledgeable, answering all my questions and addressing my every need with professionalism and poise.
What truly impressed me, was her willingness to go the extra mile to ensure my comfort and satisfaction. She took the time to listen to my requests, offered personalized recommendations, and even followed up with me to ensure that everything was to my liking.
Ms. Beena is a true asset to your team, and her exceptional service has left a lasting impression on me. She embody the perfect blend of professionalism, kindness, and hospitality, and I feel grateful to have had the opportunity to interact with her.
For cleanliness i rated it 4 coz maybe the housekeeping missed to change cover for 1 pillow, there are 4 pillows in the room however theres 1 that smells used and have a little stain on it already. Aside from it generally the hotel is clean and tidy.
Location: No nearby/walking distance shops, stores, restaurants or mall.
Amenities: all standards are available
The hotel is quite a distance from the city center and not particularly close to the airport either. However, the hotel's facilities and overall environment are very good; it's clean and well-maintained. The front desk staff were also very friendly. The only drawback was that the buffet options were quite uninspired. Furthermore, there are no dining options nearby, and the area feels quite isolated.
This was the 2nd time we stayed in this hotel. The hotel is a new property, very clean and in a convenient location near the Mall of Oman. We wanted to be close to the U.S. embassy. The management and staff are super nice and helpful. From start to finish. Restaurant staff are also super nice. We had breakfast every day, and it was sufficient. I definitely recommend this hotel if you are on a trip personal or business.
Overall we had a pleasant stay, breakfast was enjoyable the next day and restaurant team was friendly. Also the Egyptian gentleman in the pool bar in the evening worked very efficient, handling al the tables alone while keeping up the service level.
We only stayed 1 night and below our room there we construction noises from the ballroom area, while I approached reception I was informed it would take another 30 minutes and it stopped at 23:00. This disrupted the sleep of my daughter.
Excellent service and a truly premium experience at JW Marriott Muscat. The staff was attentive at Kitchen 7 (big shout out to Yuni, Naveen, Saad, Ashiqul, Pankaj and other staff) throughout the stay, constantly checking in to ensure everything was perfect. Breakfast spread was fantastic. Rooms were spotlessly clean and well maintained. The only downside is the location. While it's close to the airport, it's far from most city attractions. Also, regular taxis aren’t available; only luxury cars serve the hotel, which can cost 3x the usual fare. Still, a great stay overall.
It was unfortunate we couldn’t get to check in earlier because we arrived earlier so we stayed at the lobby for 9-10 hours despite many emails sent to give them a heads up. Overall our stay was decent. Breakfast was good and service was good too.
I recently stayed at the Golden Tulip Hotel Muscat, and overall, it was a very pleasant experience. The location is excellent—central, safe, and close to shops, restaurants, and the beach. It made getting around Muscat really convenient. The room was spacious, clean, and well-maintained, with a comfortable bed and modern amenities. Staff were friendly and professional. Check-in and check-out were smooth and quick. The breakfast buffet was decent, with a mix of local and international options—though I would’ve loved to see a bit more variety day to day.
The location is far from the city, but the hotel is very nice, especially the food.
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FFarah Binti RamliI recently stayed at the Golden Tulip Hotel Muscat, and overall, it was a very pleasant experience. The location is excellent—central, safe, and close to shops, restaurants, and the beach. It made getting around Muscat really convenient. The room was spacious, clean, and well-maintained, with a comfortable bed and modern amenities. Staff were friendly and professional. Check-in and check-out were smooth and quick. The breakfast buffet was decent, with a mix of local and international options—though I would’ve loved to see a bit more variety day to day.
Lluke_middlebrookStaying at the Shangri La Al Husn Muscat has been one of the highlights of our time in the Middle East.
We decided to go for my girlfriends birthday and the team worked exceptionally well with me to deliver a unforgettable experience.
Getting to the Shangri La was a bit of a challenge and taxis do not come cheap in Oman. Though it was not challenging I do wish there was a pickup/drop off option for the guests.
The inclusive breakfast was wonderful and ordering off the menu assured that everything you ordered stayed fresh. There was a mixup with our order due to a language barrier but the food was still phenomenal.
The in room breakfast and room service was a highlight as it allowed you to take full advantage of the room and with the inbuilt heaters in the dining table assured the food stayed hot. The value for money on in room dining was disappointing as an order of a burger and fries came with a small amount of fries, however that was fixed with our next order.
The afternoon tea was delicious, highlights being the fromage and watermelon and the scones. Each afternoon tea was different and kept the palate excited.
The happy hour beverages were also included and always came with a suprise canapé from the restaurant.
In terms of the staycation, it was perfect. The interior and exterior of the hotel is beautiful and the sound of the ocean left you relaxed for the stay.
I would like to raise that there was a lot of sealife by the beach which deterred us from swimming in the sea as we had heard a lot about the Omani coast and didn’t have much confidence in the beach patrol and lifeguards there. We noticed some playing on their phones but they were always happy to assist taking a picture for the two of us. I would suggest a more upfront approach when it comes to what you can expect in the sea there.
A visitors lounge was also available allowing you to take full opportunity of the facilities till you left for your next adventure.
HHanzo HattoriMy recent stay at the Mandarin Oriental Muscat was overall enjoyable, with several notable highlights. The hotel’s location near the beachfront is fantastic, offering stunning views of Muscat and the surrounding mountains. The interiors are beautifully designed, featuring natural materials that create a luxurious and calming atmosphere.
The rooms were ultra-comfortable, with excellent beds and top-quality linens that made for a great night’s sleep. I also appreciated the thoughtful in-room amenities, including good tea, a Nespresso machine, and water in glass bottles—a healthy and eco-friendly touch.
The shower gel, shampoo, and conditioner provided were of great quality, and the dental kits were decent. However, I did notice that some toothpaste tubes weren’t fresh, as the paste had become solid and dry in a few sets. Additionally, the shaving kit was of the cheapest level, which didn’t align with the otherwise high standards of the hotel.
Breakfast was good but not quite up to the level typically expected from Mandarin Oriental. There’s definitely room for improvement here, but I believe this is something the hotel will refine over time. The staff were polite and professional, which added to the overall positive experience.
Considering the hotel is still new, I’d rate the overall experience, including the price/value ratio, as 3.5 out of 5. I’m confident that with time, the hotel will address these minor gaps and elevate the experience to match the impeccable standards the brand is known for.
GGuest UserWe had an amazing stay at Sheraton!From the moment we arrived, Janat and the other staff were incredibly friendly and attentive, making us feel right at home. The rooms were spotless, spacious, and beautifully decorated, with all the amenities we needed for a comfortable stay. The location was perfect—close to major attractions and great restaurants. My kids especially loved the breakfast buffet😁
Overall, I highly recommend Sheraton to anyone looking for a relaxing and enjoyable stay. We’ll definitely be coming back!
AAnonymous User5⭐️for the service as I had the pleasure of interacting with Ms. Beena at the front desk, and I must say, she truly went above and beyond to ensure my stay was nothing short of outstanding.
From the moment I approached her she greeted me with a warm smile and a friendly demeanor that immediately made me feel welcome. She is attentive, efficient, and knowledgeable, answering all my questions and addressing my every need with professionalism and poise.
What truly impressed me, was her willingness to go the extra mile to ensure my comfort and satisfaction. She took the time to listen to my requests, offered personalized recommendations, and even followed up with me to ensure that everything was to my liking.
Ms. Beena is a true asset to your team, and her exceptional service has left a lasting impression on me. She embody the perfect blend of professionalism, kindness, and hospitality, and I feel grateful to have had the opportunity to interact with her.
For cleanliness i rated it 4 coz maybe the housekeeping missed to change cover for 1 pillow, there are 4 pillows in the room however theres 1 that smells used and have a little stain on it already. Aside from it generally the hotel is clean and tidy.
Location: No nearby/walking distance shops, stores, restaurants or mall.
Amenities: all standards are available
GGuest UserDisappointing week in a disappointing hotel. From the moment we landed in Oman, the intercontinental hotel was not helpful. When we asked for a taxi, they wouldn’t help us and we had to arrange ourselves. When we asked if we had a sea view, we were told “we had a partial sea view” which was actually a car park and a loud generator which rattled on all through the night. The generator was so loud we had to keep the balcony doors closed all the time. However, one night, even with the doors closed we were kept awake until 3am with loud bangs and clatters from hotel staff loading up vans with furniture after an event at the hotel. When we asked about booking the onsite restaurants, we were told they were all closed apart from the main one. Multiple times when we went to the main restaurant we were told it was too busy and we had to wait and come back later. When we did get into the restaurant, we often had to wait long times for food to be replaced or we given paper cups because they’d run out of glasses! When we tried to get the WiFi at the pool, there was none. When we tried to use the creams in the room, they’d run out. The staff were lovely and the food was nice but altogether, we didn’t feel looked after and definitely don’t feel this is a 5* hotel.
HHans PeterExcellent buffet breakfast. Staff overall very friendly and helpful. Despite the location near the airport, absolutely quiet and without any noise from airport or traffic. Swimming pool in excellent condition. 15 minutes drive to center of Muscat. I highly recommend this hotel.
AAzariThis was the 2nd time we stayed in this hotel. The hotel is a new property, very clean and in a convenient location near the Mall of Oman. We wanted to be close to the U.S. embassy. The management and staff are super nice and helpful. From start to finish. Restaurant staff are also super nice. We had breakfast every day, and it was sufficient. I definitely recommend this hotel if you are on a trip personal or business.
GGuest User1) The first thing I would like to note is the location of the hotel. It is really advantageous. The view from the hotel is gorgeous, the sunset is amazing. The territory of the hotel itself is very small, but you can go beyond the territory, there is a very green and cozy area.
2) Beach. The beach is located in a small bay. Very comfortable and uncrowded. The sea here is always shallow, there are often low tides and in order to dive at least waist-deep you have to stomp and stomp. The beach is ideal for a holiday with children, but not for those who like to swim. But lying on the sun loungers here is cool in any case.
3) Service. The service is generally poor. The staff is mostly not very smiling.
4) Rooms. The rooms are simple and tired. Bedside tables from the 90s. I don’t understand why they can’t upgrade! At first we took a standard room, but then we changed it to a room with a sea view and a balcony. It’s 100% worth it. I strongly recommend paying extra, because the sea view is gorgeous, and the balcony is large and it's great to sit there in the evenings! The view of the city will significantly spoil your impressions of the hotel! If you take it without a balcony, then definitely with a sea view!
5) Restaurants. The restaurants are excellent, with a gorgeous view. But very expensive. We were first in a restaurant by the beach for lunch - it was very expensive and not very tasty. All the food was brought cold, and this was in the heat! Then we went to the Italian, very tasty! And in the local, it's nearby, we took a set for two. It turned out to be a bargain, and there was so much food that for 2 adults and one child it was just too much:)
SEPARATE REMARK ON THE RESTAURANT. As far as I found out later, IHG program participants (free registration) are given a discount in restaurants (25 percent). When registering at the hotel, I specifically indicated that I was a member, to which I was told that since the booking was made through a partner, the loyalty program was not involved in any way. As a result, my loyalty program number was not recorded, no one asked in the restaurants, and as a result, I did not receive any discount! This left very unpleasant emotions.
GGuest UserThe hotel is 7 or 8 minutes walk from Qurum Beach, convenient to see the sea view, but there is no large business super nearby, restaurant. I am a girl, traveling alone, and the stay experience at this hotel is very poor. First of all, the taxi at the entrance of the hotel is the hotel's internal car team. The slaughter of passengers is serious and unreasonable. I took it once. The original fare of 5 rias was charged 10 rias. Finally, I took a more detour. When getting off the bus, the Arab driver shouted at me for 2 more riya, quite rude. When I left, I had to take a taxi to the airport and stopped a taxi at the door, but the uncle of the hotel taxi team called the other taxis and forced my luggage to his own trunk, not saying that they had to take the same price. I was angry, but they were unreasonable, and they argued with each other. I called the manager of the hotel, and the manager looked at it and then stood by! Secondly, during my stay, I was knocked on the door by a local drunk man in the next room. I later learned that this hotel has a bar, and the local wind is not good. I did see some local young ladies in and out of the evening dressed in cool clothes. . . The above wrote his own experience, hope to provide reference for the countrymen.
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