Hotel near Downtown Cancun,Cancun75% of visitors choose this area
AA Mojumder2026.02.12
It is an excellent hotel with great swimming pool area, clean and big rooms with lots of amenities. The greatest thing about this hotel is its location. We were going to stay in hotel zone but later changed our mind to downtown. And we couldn’t have decided better. All the tours operators do pick up from a couple of locations in downtown area and one of the location is the right outside this hotel. The las Palapas park is walking distance, so is all the local restaurants, super markets etc. it’s near several banks and hotel has a couple of cash points inside the hotel. The only slight nuance is that it is right outside a main road and noise from the road (especially if your room is facing the street) can be a little annoying in the morning during rush hours. Breakfast is fantastic and staff are very nice and accommodating. 4.9 star out of 5.
The only point to consider, which is not the fault of the hotel, are the high values charged by taxi drivers in the end of the year to go from the hotel to the beach, about 300/400 Mexican pesos, 17-22 dollars.
Hotel near Zona Hotelera,Cancun25% of visitors choose this area
Hhelenmiu2026.01.10
Rating: 10/10
Excellent all-inclusive resort in Cancun with outstanding service.
We arrived early in the morning, and the staff kindly allowed us to use the buffet right away, which was a very nice and welcoming touch. Throughout our stay, the staff was always friendly, polite, and helpful.
Our room was cleaned very well every day, and everything was kept neat and comfortable.
On the day of departure, even though check-out was at 11 AM, they allowed us to stay on the property until 6 PM and kept our all-inclusive bracelets, so we could continue enjoying food, drinks, and the facilities. That was truly amazing service.
The hotel also has great restaurants on the property, with plenty of delicious options.
Overall, a fantastic experience — relaxing, well-organized, and great value for money. We would gladly come back again.
Hotel near Zona Hotelera,Cancun25% of visitors choose this area
GGuest User2026.01.16
The hotel is a banger for value. It is not a four star hotel - yes the floor may not be the most comfortable, but it has ALL the amenities you will need. The staff was helpful. I thoroughly enjoyed staying there at a very affordable price. 10/10
The most cost-effective hotel in the Tulum Beach area, with a beautiful cliff sea view, welcome drink, and you can book a sea view for dinner, the view is beautiful…
The hotel can't go directly to the sea, so the price is relatively beautiful, and it's not far away if you want to go to the sea. There is a white sand beach next door after a five-minute walk.
The room is big, and hot tea is delivered every day. The service is very good, especially the price is half of that of many hotels in the beach area next door. It's perfect!
A large spacious room with kitchens and two balconies.A modest breakfast. To the center and sunset is not long to walk. A small unequipped beach in front of the hotel itself.
The location is great. The parking lot is just opposite the hotel. The room is a 2-minute walk from the beach. The beach is wide and there are few tourists. I saw the most beautiful sunrise. The large balcony is surrounded by green plants and is very suitable for sunbathing. It is quieter than other hotels at night. The double shower can take a shower at the same time. The hotel thoughtfully prepared three large bottles of drinking purified water and a woven bag for going out... I like Tulum starting from the hotel.
Hotel near Zona Hotelera,Benito Juarez25% of visitors choose this area
KKaren2025.08.21
This will be the fourth time I have stayed at this hotel and I will say that it's getting old. The resort has five pools that were all hot. The surrounding beach in the area is 20 ft deep and seaweed and you can't enter the water. Also if you can imagine the hotel makes you check out at 10:00 a.m. which screwed up my sleeping pattern for the day of checkout. What hotel makes you check out at 10:00 a.m.? By the way check in time isn't until 4:00. So if you're staying for one day you only get 18 hours of hotel. Some of the rooms are redone and some of the rooms have got the original flooring from when I stay there the first time around 25 years ago. My room had the original flooring. The first room that reception gave me was on the first floor at the absolute end of the resort. The room was run down and the floor looked like it was buckling a little . The second room reception gave me had a foul odor. Food and drinks at this hotel are extremely expensive. I want to say that a margarita is around 13 to 17 US dollars give me a break. Do not order an a la carte breakfast there because they pick it off the buffet and it's going to be cold. I want to say breakfast is 550 pesos a person. Breakfast was fine but nothing special. They don't offer cappuccino or lattes as a courtesy for breakfast. By the way it takes reception around 15 minutes per customer to check you in. I have stayed at this resort a total of four times and I would not go back. The beach is infested with seaweed farther than the eye can see there's no place swimmable by this resort. I would say it was quite disappointing. By the way they have a little market in the resort and a $6 bottle of champagne in Los Angeles cost $53 in their ghastly overpriced market. Very bad value for money. My third room was acceptable. I do have to say I think the rooms are big and the gentleman that checked me on did give me an upgrade to a balcony on the lagoon side so that was something. I paid a round $140 USD a night with tax and really it was a 85 US dollar hotel at best. It doesn't meet Westin standards. There was also an area with a little chip paint in my room but I'm probably being somewhat nitpicky. The light in the room is also not very bright and made it somewhat hard to read.
Hotel near Zona Hotelera,Cancun25% of visitors choose this area
MM389581****2025.12.24
Overall, the stay was quite pleasant. The lobby and rooms were comfortable, tidy, and clean. The front desk staff were also very friendly. They even have a smart robot that delivers food! The breakfast was extensive and delicious. I'd definitely stay here again and highly recommend it.
Breakfast was incredible - absolute highlight of the trip! Sat on the beach with the best view for brekkie!
A fair way out from town but a beautiful stretch of beach! One of the nicest beach areas we saw and we walked along this section of the island a few times in our holiday there - excellent relaxing music & a good atmosphere with no children.
Good & friendly service, nice and clean room, only negative was we struggled to find the entrance and had to wait for staff to check in. If you get rain be aware the roads get fairly waterlogged but you can just about navigate this.
Very Good
79 reviews
8.7/10
Price from
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7.3/10
Beautiful hotel!! Spent an amazing week in a villa with my husband and we will never forget it. Our room was leaking a bit with the rain. Overall a wonderful experience. The museum was beautiful and the other location was well worth the drive to visit if you have a car.
A very good hotel, just steps away from the beach. It’s in a prime location! It’s clean and has good service. Highly recommend if you wanna stay in the beach area. The picture I took is from Playa Caracol which is just across the road from the hotel.
My wife and I had an unforgettable and wonderful experience at NYX Hotel. The hotel's warm and hospitable experience made me extremely excited. Every delicious meal leaves me at a loss as to what to choose. The restaurant works very late every day, allowing guests to have a meal at any time. It is particularly worth mentioning that the front desk staff, Aejandro and Olivcr, helped me with everything. You know, I don't speak English, let alone Spanish. When there was a problem with the one-day tour I booked with the travel agency, Aejandro made many calls for me and helped me solve the problem. I want to thank these two handsome Mexican lads! Next time I come, I will still choose NYX!
A pleasant stay. We received a room upgrade to ocean view which was lovely. Good size spacious rooms and comfortable bed. Amenities at the sister hotel next door were better than ours but because you can access both, this was not an issue. Friendly, helpful staff and good food from the three restaurants we tried. All inclusive drinks in our package were local and not very enjoyable - this would be my only gripe!
We stayed here for 4 nights, and overall our stay was very good. The buffet breakfast was delicious, with a wide variety of options. The on-premises restaurants were also good. The rooms are spacious. The pools are lovely, and the beach views are breathtaking. The concierge team was helpful, providing great recommendations for nearby restaurants and sightseeing. Unfortunately, we had a bad experience at the spa regarding an appointment issue. We scheduled a massage 1 day in advance for a time that was given to us. When we arrived, there was no record of the appointment, and the time slot had already been given to someone else. The spa also seems to have limited availability for a hotel of this size. What upset us most was how the situation was handled. The receptionist, Amanda, who had made the booking and was also on duty at arrival, didn’t apologize and instead implied that my wife had not made the appointment. We asked if they could trace the call from our room as proof. It was frustrating that such a mistake occurred and that no responsibility was initially taken. We requested to speak with a manager and met with Hector. Unfortunately, he came across as arrogant and difficult to deal with. He stated they would investigate “if the problem was on their side.” When we mentioned the communication difficulties due to limited English, he responded, “You are in Mexico, sir. We are not English, we are Spanish.” Our point was that, at an international hotel spa, basic English communication should be expected. When we asked to record his statement, we were not allowed to do so, and there was some unnecessary sarcasm during the conversation. In the end, we rescheduled the appointment for the following day and Hector offered complimentary hydrotherapy treatments and a later checkout as compensation. We won’t lower our overall rating since aside from this incident, we had a very good stay. However, management should seriously review how spa appointments are handled and how staff—particularly Amanda and Hector—communicate with guests. Having to defend ourselves in this situation left a very negative impression and took away from an otherwise excellent stay.
Here’s a polished review you can use for the Wyndham Hotel Playa del Carmen: ⸻ Wyndham Hotel Playa del Carmen – Honest Review We had a very enjoyable stay at Wyndham Playa del Carmen overall! The customer service was truly amazing — we were even upgraded to a beautiful suite with an oceanfront view, which made a huge difference. The buffet was great with lots of options, and the staff throughout the hotel was consistently friendly and welcoming. However, a few things to note: there are very pushy salespeople around the property who are constantly trying to upsell timeshares and spa packages. It’s understandable, but it did get a little tiring at times. The hotel is directly on the beach, but the beachfront isn’t ideal for swimming since it’s very rocky and shallow. You need to walk about five minutes down to find a spot where you can comfortably swim. The overall vibe of the hotel is a bit outdated and cheesy — definitely a mixed crowd of younger people looking to party and older guests, giving it a bit of a “cruise ship” atmosphere. My husband and I had never done an all-inclusive before, and although we got an amazing deal, it’s probably not something we would repeat at this property. As for dining: • The buffet was solid — lots of choices, decent quality — I’d rate it a 7/10. • The two à la carte restaurants (that required reservations) were subpar, so we honestly preferred the buffet experience. • The sushi swim-up bar was a bit of a letdown; the sushi wasn’t great (but understandable given the location). Our only real disappointment was the hot tub — it was very tiny, difficult to find, far away from everything, and when we finally reached it on our last night, it was lukewarm and not fully functioning. Final thoughts: If you’re looking for a budget-friendly all-inclusive with great staff, decent food, and a nice view — this is a good choice. Just know it’s not super luxurious, and swimming directly in front of the hotel isn’t ideal. It’s located right in the heart of Playa where there are lots of partying going on, if you want that sort of scene. We’re glad we tried it, but we’ll probably explore other options and quieter locations next time.
A great experience at Rancho Encantado which is located right on the lagoon! All the people in the property are so kind and understanding, and at this time we needed this flying in from DR! The food at the restaurant is also so good and worth it! The greenery in the property and the calm and quiet is something we always love and appreciate, and the location is only adding on to the charm of the place.
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