Definitely the best hotel in Karuizawa! Exceptional service and beautiful accommodations that have made our experience truly memorable! The professional and caring nature of your staff has been remarkable, ensuring that every aspect of our stay feels personalized and welcoming.
The hotel's design and upkeep are also commendable. The elegant decor and well-maintained facilities have set a perfect backdrop for our romantic getaway, enhancing our overall enjoyment and comfort.
I very recommend for this hotel best of all, free parking, wide room and the breakfast is the best of what I have before, i would forget and will come back to stay again.
Super convenient next to JR Nagano station. Hotel check in was fast and they managed to lend me a sewing kit and a small screw driver for me to open my toy to change batteries. Breakfast selection wasn’t that great with as it had few muslim friendly options. Room was big. Laundry service had to be booked in advance and we didn’t know so couldn’t do our laundry. The TV had a screen to show the amount of time remaining for the laundry machines. There was a free water dispenser but only at hotel lobby. For convenience to train station and easy access to snow monkey bus, it was still an awesome experience for us.
There were bookshelves everywhere, both in the rooms and in the corridors, and books of all genres were freely available to read. I was able to enjoy a relaxing and soothing time while soaking in the hot springs and reading. This is an inn that I would like to stay at for longer and again.
All of the dishes were made with fresh ingredients that had a seasonal feel to them, and I was truly satisfied.
The large tatami room bath and the open-air bath both have soft hot springs that you can use as many times as you like. The ceiling of the bedrock bath was a starry sky, which made for a very soothing space.
During the skiing trip in Hakuba, although I didn't drive myself and the transportation was a little inconvenient (the shuttle bus with fewer flights sometimes couldn't fully meet the needs), the hotel's front desk service made me feel extremely warm and thoughtful. Here, I would like to express my sincere gratitude to several front desk staff for their enthusiastic assistance and professional service.
This was my first time to go skiing in Hakuba. I was unfamiliar with the local environment and did not have a car. In addition, I had to send my luggage back to the airport, so I encountered many challenges during the process. First of all, I would like to express my special thanks to an older male waiter who was kind and polite. He helped me with the delivery service. The process was very careful and made me feel at ease.
Secondly, thanks to a short, slightly fat but smiling male waiter. After learning that I had been waiting in the lobby for two hours because the shuttle bus did not arrive on time, he tried his best to help me call a taxi to the ski resort. Although he was unsuccessful in the end, he understood my persistence and was always willing to help. When I got back to the hotel, as time was tight, he took the initiative to ask his supervisor and quickly helped arrange a hotel car to take me to the station so that I could catch the bus and JR train to Tokyo. At the same time, he also helped me pick up my stored luggage and assisted in moving it. He was more anxious than I was throughout the whole process, which deeply touched me. I am deeply sorry that I was unable to express my gratitude or give a tip in person as I was in a hurry at the time.
Also, I would like to commend a young waitress. Although she was inexperienced, she was still careful and responsible, and tried her best to solve my problem, which made me feel her dedication and professionalism.
During this trip, the sincerity and enthusiasm of these service staff provided me with great help. Even when faced with emergencies, they always put themselves in the guests' shoes and demonstrated an excellent service attitude. Next time I visit Hakuba, I will definitely choose to stay at this hotel again because their service makes me feel at home. Thanks again!
In addition, the staff who clean the rooms are also very professional, polite and responsible. As for the hotel facilities, cleanliness, decoration and the quality and style of the restaurant food, they are all great.
Extremely satisfying hotel.
In the area of Shanghai, this hot spring hotel is considered one of the highest.
First of all, the environment of the independent small courtyard is very elegant, and all 8 rooms are facing the beautiful lake view, especially the beautiful scenery under the sunset, which is really pleasing to the eye.
Secondly, the room is not only large, but also has a separate hot spring pool. Everything in the room is fine, and it is no problem to come here empty-handed. Toiletries, razors, various skin care and hair products, all have. You can also go to the mixed bath hot springs on the top floor of the 6th floor. The idea here is very chic, when entering the hot spring, men and women must wear a special clothes, similar to swimsuits.
Again, each room has a separate dining room, and walk past it for three seconds.
Then there is a local bar on the ground floor that offers locally produced sake.
Finally, walking across the small road is to visit the lake, and you can walk to the station in 8 minutes, which is really convenient. There are many restaurants around, no need to worry.
This is the best hotel we ever stayed at. If you are reading this review, it means you already decided on going to the middle of no where Japan. Byaku more or less owns the town. There are other ryokans but nowhere close the the quality of this. They also have the only restaurant open late and it is amazing!!! Furthermore book it on a Friday/Sat/Sunday so you can enjoy the sake brewery next to the hot springs. Also get rooms with your own Onsen, it’s worth it the public ones aren’t co gender
We stayed here as a family of three (mother and two daughters).
We were greeted politely when we arrived at the parking lot by car.
The food was also very delicious. The portions were just right for the women, but perhaps not enough for the men.
The room and bedding were clean, and all the staff were kind, so we didn't have any unpleasant experiences or inconveniences during our stay.
It was an inn that I would like to stay at again when I visit Suwa.
Great
88 reviews
9.3/10
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GGuest UserDefinitely the best hotel in Karuizawa! Exceptional service and beautiful accommodations that have made our experience truly memorable! The professional and caring nature of your staff has been remarkable, ensuring that every aspect of our stay feels personalized and welcoming.
The hotel's design and upkeep are also commendable. The elegant decor and well-maintained facilities have set a perfect backdrop for our romantic getaway, enhancing our overall enjoyment and comfort.
GGuest UserThis is a low-key luxury hotel, 10 minutes away from Karuizawa JR Station by hotel shuttle bus, and a taxi cost 1,300 yen, about 65 yuan. I chose it because the hotel has a history and is also the favorite holiday of the Beatles lead singer Lennon. British service is everywhere. The breakfast is very delicious, and the outdoor scene is even more first-class! I like this hotel very much, full of details, and I will choose it again in the future.
MMeowVanWhat an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel.
Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself.
We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet.
In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies.
Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!
LLumI very recommend for this hotel best of all, free parking, wide room and the breakfast is the best of what I have before, i would forget and will come back to stay again.
GGuest UserThe location is near but consider as far walking from station. It’s very far from the walking streets/ town and castle (approx 1km or slightly more). The bus/ transport couldn’t stop exact to those area hence walking is required. If you wanted to stay close to the station, there’s more better choices which more straight forward locate from the stations. Hotel buena vista just not as straight forward.
The staff is just junior inexperience. I have phone data issue and ask for wifi assistance. The wifi in the lobby is so weak that I couldn’t connect. I ended up going back to JR station to get the public wifi to fix my data. Staff just look at me without offering any solutions.
But one staff is kind and he stood at the lobby. He handed me the Matsumoto map for my exploring before the 3pm check in. Hey, I expected this is done by the one at the counter not this gentleman who stand at the hotel lobby!
When it mentioned hotel buena vista has good cafe etc etc .. it’s actually dated and nothing to shout about.
However the perks is to book a slot and visit the sister hotel closer to the mountain with the provided shuttle bus for their onsen facilities. That was top notch !!! Please book it earlier before it’s gone. However the slot available is dinner time. So please consider it.
GGuest UserThere were bookshelves everywhere, both in the rooms and in the corridors, and books of all genres were freely available to read. I was able to enjoy a relaxing and soothing time while soaking in the hot springs and reading. This is an inn that I would like to stay at for longer and again.
All of the dishes were made with fresh ingredients that had a seasonal feel to them, and I was truly satisfied.
The large tatami room bath and the open-air bath both have soft hot springs that you can use as many times as you like. The ceiling of the bedrock bath was a starry sky, which made for a very soothing space.
AAnonymous UserHotel is in a great location, about 700m straightline walk from karuizawa train station. Room is compact but you have everything and is clean, amenities are provided at the lobby and you can take as needed, such as toner, cleanser and cream, hair brush, toothbrush, there's even body scrub. There's drinks provided for guests, you can have tea or coffee at all times. Hotel breakfast comes in brunch menu, food is nice and fresh. There's a also a lot of restaurants along this street so not to worry.
TtgtjoyceSuper convenient next to JR Nagano station. Hotel check in was fast and they managed to lend me a sewing kit and a small screw driver for me to open my toy to change batteries. Breakfast selection wasn’t that great with as it had few muslim friendly options. Room was big. Laundry service had to be booked in advance and we didn’t know so couldn’t do our laundry. The TV had a screen to show the amount of time remaining for the laundry machines. There was a free water dispenser but only at hotel lobby. For convenience to train station and easy access to snow monkey bus, it was still an awesome experience for us.
AAnonymous UserIt's a 10 mins walk uphill from train station so maybe better to try to contact them for a complimentary pick up.
The place is super grand and 2 onsens. A Instagram worthy one that the males and females get to use it at different timings. The shower stuff in the onsen are mediocre though. No fancy facial stuff for women unlike some other onsens at this price range.
We had breakfast and dinner for the 2 nights. And well worth it. But you have to follow a fixed timing and we felt a bit rushed but otherwise it was really great and service perfect.
We had one the biggest rooms I believe Room 716. Had a sitting area and also a sleeping area. Easily fits 8 persons. We were only 2. In the day they kept the futons and brought it out at night. Towels changed every night.
There is a van that goes straight to Mount Yokoteyama ski resort. The receptionist didn't seem to know about it but you could try to Google. It was a complimentary ride to and fro if you bought the lift tickets. Took only like 30 mins to get there. You can get rentals at hotels there.
NNC8891The hotel is located quite far from Karuizawa JR station. There is a pickup bus service every half an hour outside the south exit of the station.
However the bus is very small and can be quite full at times, causing people to rush onto the bus. It would be better if the hotel could set up a better queue-up system or adjust the frequency of the pickup bus service.
By the way you can deposit luggage at the customer centre next to the pickup bus stop and have them transferred to the hotel for you. I thought the hotel did not advertise the service enough as it is very useful and effective in creating more passenger space in the pickup bus.
Breakfast at the hotel is not buffet style, so went to the Prince Karuizawa West hotel to have breakfast instead.
During non-peak hours the hotel offers individual transportation for free so that is definitely a plus.
The Momiji hot spring is definitely a must-visit. Clean, modern, hygienic, exactly what I look for in a hot spring.
Overall service is excellent.
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