Krakow Apartments

Decided to move to a supposedly lovely hotel for 2 nights as thought would be lovely treat for my son as had a big gym and pool, how wrong was I.... we checked in on Saturday night I had called ahead to check availability and price for 2 nights as was leaving on the Monday. The lady on reception told me the price and we went straight over to check in. She took us to the room and we confirmed the price and that it included breakfast, all good. That was until we returned on the Sunday evening after visiting the salt mines that day to not being able to get into our room. We went to reception and they told us we should of checked out that day!!! We were no we booked for 2 nights why would we not when not going home till Monday?? The receptionist said could she ring the lady who we booked with and she told me there was a mistake made and was sorry but we had to PAY another night... Omg was so upset not my fault but still expected to pay, spoke to the general manager and someone higher Joanne I think she was absolutely awful would not listen at all just wanted the money!!!! What kind of customer care NONE i would say. My husband who is disabled and my son 16 were gobsmacked at their total lack of empathy. They had all our belongings locked in the room we were in and we felt we had no choice but to pay as had nowhere to go, cant tell you how upset we were just ruined out trip through absolutely no fault of our own. DO NOT GO TO THIS HOTEL IF U WANT GOOD CUSTOMER CARE. Just because Mecure are a big chain doesn't mean good at all in anyway or form.

The hotel is great, but the sound insulation between the rooms is very average. You can hear voices in the rooms next to you. Breakfast is also rich and has many choices; The window faces the river and the view is very good.

Excellent hotel, the room was beautiful and very clean, I particularly liked the lighting, not too bright and added something extra to the ‘jazzy’ atmosphere. The spa in the basement is amazing, had the entire spa all for myself for hours. Breakfast was good, staff was very friendly and the location of the hotel is ideal for discovering the beautiful city of Krakow ! Will be back for sure !

We recently stopped at the AC Hotel by Marriot Krakow for a three-day city break. Let’s talk about the positives first… The hotel is in a great location, it is not too far from the city centre but is on the outskirts, a few minutes’ walk from a large green recreational ground which was lovely. A Bolt (Somewhat a European version of Uber) was almost instantly available at the hotel, and we never waited more than four minutes. A Bolt cab into the city was approximately £2.50 which was great too. The hotel is clearly very new, and this shows with its modern design and use of LED ***** lights which look amazing at night-time. The reception area is modern, has free coffee machines (for use between 1000 hours and 1600 hours) and has a bar within, which again, is very nice. The spa was lovely and is included within the price of the room. We visited at approximately 0900 hours, and it was very quiet which was nice, at one point, we were the only people within the spa. Though, don’t allow looks to deceive you. There were some annoyances with the AC Hotel by Marriot Krakow, and I think it is important to raise them. Firstly, the hotel is next to a building site, which is not evident from the pictures of the hotel’s website or online listings. We paid for an upgraded room with a balcony so you can imagine the disappointment when we learnt it was overlooking a very loud and dusty building site – so much so that the balcony was unusable. Secondly, the AC. (Not the name, the air conditioning!). This hotel uses the AC controls which link in with the windows and doors to prevent loss of energy, which is all well and good when it works. Ours seemed to glitch out constantly and as such locked the AC in the off position. We rung reception after spending a few hours in unbearable heat to be told that there was nobody who could help in the evenings and that they’d send someone in the morning. Fine, so we went to bed only to be woken by someone an hour later who said that they had come to look at the AC. We got up whilst the lady, what can only be described as “faffed” with the AC and then shrugged her shoulders and left – without resolving the issue. Now, if we could have opened the window, or the balcony door, to solve the issue then it wouldn’t have been as much as a big deal, yet it was a trade off between unbearable heat or construction site noise and dust. Another annoyance is when we ordered room service. We telephoned down to the bar and asked if they sold “Sauvignon Blanc”. We were told that they did and that it was however much. I asked for two bottles, and they said that they’d send someone up with it. 45-minutes later, the first waitress arrived with a trolley, an ice bucket, two wine glasses and two bottles of Chardonnay. We explained that we had ordered Sauvignon Blanc and that we would be grateful if she wouldn’t mind swapping it for the correct wine. She took the two bottles away and said that she would return. 20-minutes down the line, she r

We were in Poland for a wedding, my daughter wasn't too impressed with this hotel until she walked into the building. The outside looks unremarkable, but once inside your opinion changes immediately. As a Diamond Member we were upgraded to a King Junior Suite and it was very much appreciated! The Front Desk was attentive and polite. We received our warm cookie and headed up to our room. OMG, it was huge compared to the room we just came from, even the bathroom was large. We had so much room and space to spread out. The Executive Room was nice and we enjoyed the evening entrees, especially the soups. I can't say enough nice things about this executive room. The staff were always pleasant and helpful. Although crowded at times, there was always enough food and hospitality. The breakfast was great. Lots of selections and ample food. We didn't try the made to order omelette as it looked like it could feed two people. This hotel exceeded our expectations.

The location is very good. In the Old Town Square, it is a five-minute walk from the Textile Hall. There is a restaurant with rice and fish in the vicinity. The environment is excellent. The hotel is small and fully equipped. The breakfast is very rich. Traveling will also help to book a car. There is a convenience store opposite. Low-key but warm hotel.

On plus: nice and helpful service, delicious diverse breakfasts, fitness zone and a chamber but not crowded pool, nice leap after evening walks, saunas and jacuzzi wonderful. The hotel is about 2.4 km walk away from the market, on beautiful days a great option for a little traffic, for people who don't like walking will of course be a delicate problem. Hotel parking and if someone does not want to use the parking space around the city parking

The price/performance ratio is good for travel and business trips, the room space is okay, the breakfast is recommended, and the overall service is good.

Early march this year we've been in Krakow and the hotel were we stayed is the Novotel Krakow City West. The room was spacious and very clean , the bed comfortable , air conditioning /heating (this time the AC worked as heating due to the outside temperatures) was working really well. The room had also a sofa bed - not needed for the 2 of us - but it was there in case it was needed. The bathroom was also very clean with a walk-in shower - so really nothing to complain from that perspective. Breakfast - very good choices in the morning - a lot polish and international choices were available - tasty and plenty. Parking lot is generous in size - if you arrive with your own car it should not be a problem to find a place to park. The Novo 2 (square) bar in the lobby had a good selection of drinks - so the options were there should feel like having a drink Also the restaurant with a good selection of Polish and international dishes - we've ate there too and nothing to complain with a very good price to quality ratio. Bar, restaurant and front desk staff very kind and helpful. Overall a very good hotel - from my perspective - if you are looking for a place to stay in Krakow I do recommend the Novotel Krakow City West.

Location is ok next to the tram stop and staff were helpful helping us books trips however they did not call our room when we ordered food delivery. Also lack of hotel bar and restaurant is not good because there is nothing else around the hotel