Chetumal Apartments

Very good

Lovely staff, very clean and room service is outstanding. I recommend this place to everyone looking for nothing but great stay for families. Staff are all over the place to assist and no matter who you ask for help, they’ll do it without hesitation.

The house doesn’t care at all if you are able to sleep or not! First of all: there is nobody working at the bar/restaurant during Covid. Ok. Would have been great to know that. But apparently it is totally ok if people are sitting in the garden, screaming their lungs out, way after midnight. That was our first night. In the morning at breakfast (which is supposed to be included), we found out, that you have to choose between an orange juice OR a (really) small fruit - plate! Seriously???? You have to pay extra if you want to have both!The rest of the breakfast includes toasted bread with butter (of course not real butter), jam, and eggs. But if you don’t want to have plain eggs, you have to pay extra. So don’t be greedy and ask for cheese or something like that! And the waiter was the first one during our trip, that couldn’t wear his mask properly, so his nose was out the whole time. Do we need to pay extra for that too? The second night a bus arrived at midnight and again there was screaming trough the whole building. The boy at the reception-desk just looked at me, and didn’t say a word, when I asked him for help to stop the yelling. Never again! And if you still decide to (try) to sleep here, make sure you are not on the second floor near the ice-machine. because that is, of course, also extremely loud too. Bring ear plugs! And drinks. So you can party in the garden the whole night. That would be the best place to do that. They don’t care at all.

Hotel good location, service, the only detail the Internet is unstable.

Totally different from the Marlon “posh” hotel Staff from Villa Fontana is amazing! Smiley, helpful and they seem really happy with their job The hotel is an old building, but they keep the rooms and facilities clean and tidy Beds a bit hard for my taste, but I’m good condition Wifi way better than many other hotels I’ve visited Great place for a quick trip

I have recently stayed here a single night on two separate occasions before crossing over into Belize. So basically just needed a place to crash. The rooms are huge and decorated in 50s Soviet socialist style decor and bland furniture that appears to have been actually procured back in the 80s just before the Soviet Union broke up (but I digress). Additionally, I think there were only 2 outlets-one in the bathroom and one next to the bed besides the one dedicated to the TV and hidden from view-hard to charge your devices in this scenario. In short, it has seen far better times hence the relatively low nightly rates. The elevator appears to have been sent procured second hand from Japan since almost every elevator in Japan is tiny because real estate is at a premium in most large cities there unlike Chetumal-it can barely fit one person and two bags. Further, at least the first time I stayed the evening and morning front desk staffer spoke a little English-the next stay, nada. BTW, they have a hotel branded convenience store that says it is open 24/7 on the info posted in your room but it is not-appeared to close at 11 and re-open at 8 am. That's 15 hours, not 24. The weirdest thing is that except for the lobby, they turn off ALL OF THE LIGHTS on the stairs and floors to the rooms from about 11 pm to 7 am (about sunrise)! WTH? How do I climb the stairs w/o filing a lawsuit? How do I find my room? Good thing my cell phone has a flashlight. WHY? Last I checked Mexican does have electricity despite being a 3rd World Country. The saving grace is the restaurant. Greatly priced Mediterranean style menu with many healthy options to snack on including Peruvian style cold potato ”causas” and freshly make juices and they even had chicken chilaquiles for breakfast-good stuff! Doesn't fit the actual hotel ambience at all.

We had a two day stop over in Chetumal and luckily picked this spot. The lush enormous property, the beautiful pool, large lovely rooms with private balconies plus the most helpful, welcoming staff made this a wonderful respite. The hotel is just reopening after having to close during the pandemic so is not back to full service yet e.g. continental breakfast (included) but no restaurant or bar services yet. It is about a ten minute Taxi from downtown Chetumal and about 25 into Bacalar where we spent a lovely day. We brought take out back to the hotel where they kindly set an outdoor table for us and heated the food. Then the manager Adrian drove us to the airport. I can’t say enough about this hotel and only hope it can build itself back as it certainly deserves to.