Gold Coast Apartments

Booked a one bedroom ocean spa apartment for 6 nights in Mid Oct 2024. Stayed on 38 floor. First impression when entering that apartment was ”great view”. Apartment is spacious and very clean, kitchen facility has stocked with many pot & pan and utensils, can make regular meals with no issue. Also has washer & dryer too. There is a jacuzzi bathtub in the bathroom that is a bonus! We brought food from Coles supermarket (walking distance from Q1) and made breakfast and dinner. To get to Q1 resort from Gold Coast airtport, We brought a public transport card ”GO” from shop in airport arrival hall, took the airport bus #777 from airport (30 minutes ride) to Broadbeach, transfer to the local tram, get off at Surfers Paradise stop. Q1 resort is right across the street. The whole ride is last than 45 minutes, cost only 50 cents AUD., great deal!! BTW, all bus & tram ride within Gold Coast area is 50 cents. So get a GO card. Just make sure you tap on and off with each ride.

Travelled for business on this occasion. Myself and family have stayed at this property many times. The location is really convenient, its a proper functioning hotel. Check in was really easy and fast. Scored a good room upgrade as well. The rooms are spacious and clean, the service was good . So I would recommend this hotel.

Called the hotel to advise of our late check in. Had been driving 16 hours and had a snappy receptionist check me in. The process was unusually long and was not given any information of carparking or breakfast (which was included). The girl at the reception failed to provide basic information on the hotel such as wifi, carpark, breakfast and amenities. This was just before 1am so I decided to let it slide. At about 2am, I rang to ask for toothbrush kit and shower cap and she had come up to the room and said that there’s no toothbrush kit and to go to the convenience store where it will be cheaper for me. Now I’m confused, what an odd comment to make, I didn’t realise I needed the cheaper option but okay. I then advised her that I had food being delivered and requested if she could bring it up to the room. She said yes of course and advised me to inform the delivery driver to drop it off at reception to her. I did exactly that and received a call minutes later, asking me to come down to pick it up. Clearly, I’m confused as we literally had this conversation less than 10 minutes prior. She asked me to come down and when I asked if she could bring it up as discussed, she asked me if I was about to take a shower. I said as a matter of fact, it is and then she said yeah well you have to come down. At this point I’m beyond irritated because firstly, what a bloody odd question to ask a guest at 2am in the morning. I went down and got it myself, have no issues with doing that but definitely have an issue when I was advised otherwise and then met with such poor service. Been to so many hotels and have had no issues, first time experiencing such poor customer service, unprofessionalism and attitude from what was meant to be a warm and friendly reception staff. Next day, staff were great and breakfast was adequate with the basic breakfast variety.

It's a very convenient location, close to the beach, with a supermarket and cafe in the same building as the hotel, and it felt like a peaceful area without any noise at night. The facilities in the room are what you would call a normal hotel, but although there was a large space by the window, there was no sofa table. (For some reason, there was a desk both at the entrance and inside the room.) I think it would have been nice to have a table set because the Sofitel room service burger was so delicious that I kept repeating it every day at the request of my child.

In Brisbane, we chose 3 nights at InterContinental and 2 nights at Crowne Plaza. They were completely different experiences. InterContinental is a self-catering type of hotel. The hotel is large and well-equipped. The swimming pool is a beach salt pool, which is very unique and has a rich breakfast.

Great service, the team here is so lovely and helpful! Loved our time here with the spacious room which has awesome ac. The breakfast buffet has a great variety and is delicious. Swimming in the pool is great fun paired with their sun chairs. They have fast room service. The bar and restaurant downstairs is super handy for when you need a meal :) overall great experience and we would book again!

This is a great hotel. My business for the day was 40 minutes away but worth the drive. The hotel is always clean, friendly, has great facilities and a view from every room. Unfortunately, I didn't have time for a game of golf this time but did get to go to the Italian Restaurant in the hotel. I wasn't disappointed - well worth a try.

Excellent service at this hotel, and loved getting the text offering a cheaper 3rd day stay, took them up on offer, very happy and would stay here again. Only one street over from light rail stop and even nearer to bus stop.

Good location, walking distance from airport. Missed out brining toiletries and asked for dental kit they ran out of it.. and ask us walk 10 minutes away to get it, it was already 11pm when we checked in after a long day of work, not impress …