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This is a really nice little hotel, well located. The room I had was a lovely suite with effective air conditioning to counter the humidity and plenty of space. a couple of small oddities such as no plus on the kitchen surface which means the kettle or coffee machine needs to be put on the floor to use them and the smoking area right outside the door but otherwise I was really happy with it and also found the small restaurant perfectly sufficient. Only when checking out did it all go wrong, the day prior to checking out I had requested an airport transfer and the lady at reception had confirmed this was booked and had written it down. I had once again asked the lady behind the counter on the check out day to confirm it was booked and she confirmed it was. I was therefore rather surprised, as I waited outside the reception with my case, ready to be picked up, for the porter to come out and ask whether i would prefer top wait an hour, which I did not. he went inside, returning after a few minutes and said there was no car available. I went inside and explained once again that i had booked a transfer and had it confirmed. Another lady appeared and said no booking had been made and perhaps I should get an uber. Eventually the porter was asked to drive me to the airport once I had lost my patience. This evident mess up could easily have been rectified by a simple apology and what transpired to be the eventual solution but no such apology came, indeed the attitude was disdainful and rude. Because of this I only give it two stars and won’t return, a little bit of customer service goes a long way.