The first impression when entering the hotel was ”wow”. Aesthetic Japanese style architecture with a great view of sun moon lake. The bar and reception also have a beautiful lake view. The staff speaks excellent English and is very friendly and helpful. Upon entering our suite with lake view we also said wow. Great styling, spacious room layout, large balcony with beautiful lake view. On closer inspection of the room we noticed that it was worn and used in various places, sockets did not work, stains on the sofa, defective lamps…. In addition, there was no coffee maker in the room, only instant coffee. The pool area, overlooking the lake,is also very stylish and well maintained. The service at the pool is good. However, the pool is soon shaded in the late afternoon. There is a peculiarity when visiting the pool, which seems strange, at least for Western guests: in the outdoor pool, a bathing cap must be worn. The restaurants look very nice, but we had problems with the menu card because we don't eat fish or meat. The selection was very limited, leaving us with only the pizza from the room service menu. The hotel is very popular with Japanese guests, only a few Western guests. At the morning meal, the service staff started cleaning the floor before the end of breakfast time. Quite a few guests were still eating. For a luxury hotel with these prices, this is a no go. From the hotel, you can walk along the lake on a nice, quiet sidewalk, and get in about 10 minutes to the main town, where the boats depart. The Lalu is by far the most beautiful hotel in Sun moon Lake, but should be renovated to justify the high prices.
Excellent
9 Reviews