[Hong Kong - Macau Express via Hong Kong-Zhuhai-Macau Bridge] Macau Venetian to Hong Kong Prince Edward Hong Kong-Zhuhai-Macau Direct Bus

Product Description

Epidemic prevention notice: During the pandemic, passengers must wear masks (please bring your own) when taking the Hong Kong-Macao Express. Drivers reserve the right to deny boarding to passengers who fail to wear masks.

[Booking Instructions] Select the corresponding pick-up point and drop-off point when placing your order, and choose the corresponding departure time (train schedules are divided into Monday to Friday and Saturday to Sunday, please select the time slot for the corresponding date).

1. Please arrive at the boarding point at least 15 minutes in advance. Show your QR code or provide your ticket number to the on-site staff, who will print your boarding pass for you (the pass will display your seat number, which is randomly assigned by the system and cannot be specified).

2. The ticket is only valid for the scheduled service on the same day. Passengers must board at the designated location and date specified on the ticket. Late arrivals will not be accommodated, and the ticket will become void if not used by the expiration date.

3. Passengers should keep their tickets (tickets will be inspected again when reboarding after customs clearance, and lost tickets must be repurchased).

4. Passengers must ensure they carry valid transit documents when boarding. If a passenger's travel documents are invalid or lost, to avoid affecting other passengers, the Hong Kong-Macau Express company reserves the right to refuse boarding, and no refund will be issued.

Cross-border vehicles waiting for passengers to clear customs are limited to 20 minutes.

Passenger A will not be waited for if delayed by customs inspection.

If you miss the customs clearance deadline, you may be accommodated on the next available departure time slot if seats are available, or you may be advised to use other transportation at your own expense.

C Hong Kong-Macau Express will not be held liable for any responsibility.

6. You must present the confirmation email for use. If you present the Trip.com SMS instead, the ticket will be invalid and cannot be used, nor can you request a refund for this reason.

About the site

Pick-up point 1: East Gate of The Venetian Macao

Pick-up point 2: Entrance of Golden Lion Lobby, MGM Cotai, Estrada do Istmo, Cotai, Macau

Pick-up point 3: Second spot after the pedestrian crossing next to the taxi stand at Macau Galaxy Hotel's Diamond Lobby

Drop-off point 1: China Hong Kong Tong Shop A, 695 Shanghai Street, Prince Edward

service language

Chinese service available

Instructions:

After receiving the confirmation voucher, present the QR code from the voucher (Panyou email confirmation) or provide the ticket number to the on-site staff at the pick-up point at the designated time on your travel date (we recommend arriving 15 minutes early). The staff will then print your boarding pass for you (you must present the Panyou email confirmation; Trip.com SMS confirmations are not valid and will void the ticket).

1. All tickets are invalid if altered and will not be reissued if lost. Passengers must present their ticket to board.

2. Note: Our company currently does not offer discounted tickets for special groups. All passengers pay the same price for all visitors.

3. Each passenger is allowed one free piece of checked baggage and one piece of carry-on baggage.

The baggage size cannot exceed 64 × 41 × 23 cm (25 × 16 × 9 in) and the weight cannot exceed 10 kg (22 lb).

For overweight or oversized baggage (limited to a total of length + width + height not exceeding 128 cm or 50 inches) and dangerous goods (including flammable, explosive, highly corrosive, offensive items, livestock, and other prohibited items by customs), Hong Kong-Macau Express reserves the right to refuse transportation.

For overweight or oversized luggage approved by the Hong Kong-Macau Express company, the company reserves the right to require passengers to purchase an additional luggage ticket at CNY50 per piece.

If any accident occurs due to passengers carrying prohibited items, the carrier shall bear all consequences and compensate Hong Kong-Macau Express and our company for any resulting financial losses.

Valuables notice

Please keep this with you at all times. Our company will not be responsible for any loss or damage.

B If luggage is lost or damaged due to the negligence of Hong Kong-Macau Express employees, the maximum compensation per incident is HK$500.

Upon arrival at customs, passengers must carry their own luggage through customs clearance and comply with the relevant regulations of Hong Kong and Macau customs. Passengers are responsible for any violations. After clearance, passengers must also carry their own luggage onto the vehicle. The company and the Hong Kong-Macau Express service will not be liable for any luggage left on the transit vehicle that is confiscated during inspection.

5. Other regulations must comply with the "Passenger Rules and Terms of Service." For details, please refer to https://h5.dabapiao.com/#/notice-detail?newsId=2

Notes:

6. I) Except for the liability compensation stipulated by the insurance company of the insured transit vehicle under the Third Party Insurance regulations, our company and the Hong Kong-Macau Express company shall not bear any other liability for compensation. II) If passengers wish to obtain additional coverage, they may purchase extra insurance from other insurance companies on their own. III) In the event of a traffic accident, injured passengers must remain at the scene to wait for local police to arrive for handling and documentation before leaving. If passengers leave the scene without authorization, resulting in the police being unable to document the incident and the insurance company thus being unable to compensate the passenger, our company and the Hong Kong-Macau Express company shall not be held responsible. For injuries or fatalities caused by traffic accidents, the compensation amount shall be determined in accordance with the insurance company's regulations.

7. I) If the vehicle fails to transport passengers to their destination on time due to mechanical failure, efforts will be made to provide an alternative vehicle to continue the journey. II) If Hong Kong-Macau Express cannot provide an alternative vehicle, passengers may arrange their own alternative transportation. Passengers can process a ticket refund at the ticket office within three working days from the date of the incident. Hong Kong-Macau Express reserves the final right to determine the refund amount. III) Neither our company nor Hong Kong-Macau Express shall be liable for any losses caused by bus delays.

8. Other matters not covered herein shall be subject to the interpretation of Hong Kong-Macau Express.

9. Due to government price controls, the selling price of this product is the same as the walk-in price. Please refrain from purchasing if this is a concern.