Hotels With Spa in West Nusa Tenggara, Indonesia

JUST STAY AWAY FROM THIS DISHONEST HOTEL. While the hotel's facilities are adequate and its location offers acceptable proximity to the port, the poor service we experienced did not justify the significantly higher price we paid for a supposedly four-star resort. Specifically, the bidet in our assigned room was not functioning. When we reported this, a front office supervisor named Ute was demonstrably dishonest, claiming that all rooms had non-functional bidets due to a 'western style' and offering more toilet tissue as a solution. This excuse proved false when we checked several other rooms of the same type and found their bidets to be working perfectly. Upon confronting Ute with this discrepancy, she continued to deny her initial statement, offering unreasonable excuses and failing to provide any apology or resolution. It was only after escalating the issue to the Manager on duty that we were finally moved to another room with a functioning bidet. The fact that a HOTEL SUPERVISOR LIED to keep us in a room with a known issue while others were available is unacceptable. Despite the convenient location, I cannot recommend this hotel due to the substandard service and lack of transparency. There are likely other establishments in the area that offer a far superior experience for the price.

Arrived in the room and checked to see if the refrigerator was operating OK, it was not working , I informed the reception immediately and they sent their fixit man to the room who felt inside the fridge and told me it should get cold in 10 minutes , told him it was inoperable and to get a replacement ,off he went. 15 minutes later I contacted reception and a friendly man informed me that the existing fridge was OK because it was a cooler , not a freezer! They didn't know that I was a refrigeration engineer so down reception i go and informed them as to my former work status and a threat to contact the manager did they suddenly realise they couldn't ******** me, 5 minutes later i had a working fridge! Not happy with the laziness of the reception people

We stayed 5 nights with my brothers , and we loved this place ! The staff is so kind and attentive to customers, a very nice experience in this hotel that I will not forget, thank you all for everything ! 🌅

We stayed as two couples and had a spectacular time at Kelapa. Ren the manager was ready to help our every need straight away and helped us book bikes and trips. She went as far as confirming we didn't pay too much when we booked others on our own. The villa itself was clean, tidy and exactly what we were looking for. The pool is huge but rather deep for the most part so you'll want to keep an extra eye on children. The Kelapa boys would come by to clean the place every morning about 10-11am and did an excellent job. They were very polite and made sure not to go into your room to clean without asking first. I gave one less star on location because it's in the heart of the island where it's much quieter. If you're looking for a night out you'll definitely need a bike or carriage arranged, otherwise you can expect a long walk home. We originally booked 3 nights and very quickly decided to add on to our stay. Thanks so much Ren and Team for an unforgettable visit! Best, Ryan Lisha Dec Mel

First of all, I would like to note the excellent service: incredibly friendly staff, they went out of their way to accommodate us, checked us in early, cleaned the room every day, provided a bicycle (it was really of dubious quality, it was easier for me to get around on foot). Good breakfasts. There are cats on the premises, be prepared for this. I got the red one hooked on butter, so don't be stingy - give him a treat. There is Wi-Fi, but it's slow. I couldn't even watch YouTube. I forgot to take photos, everything matches the shots on the website.

It's far from the port, but it's located in the north, so it's quiet, and Turtle Point and Sunset Point are close by, so the location is good. The staff is friendly, clean, and well-maintained. I stayed for 3 days and was satisfied!

Before writing this review, I thought for too long about whether I should write this or not. I wish people didn't know how friendly and warm the staff at this hotel is. I wish other people didn't know how happy it is to eat a delicious breakfast while listening to the sound of birds and carriages and the sea breeze. I wish people didn't know how enjoyable it is to walk back to room with a clean and beautifully maintained garden. Above all, I hope the others don't know how fantastic it is to sit on the beach in front of the hotel and drink beer while watching the sunset. I hope that when I travel here again, people will notice what this place is good and it won't be so full that I won't be able to stay here. I was planning to stay on the Gili for two days, but stayed for two more. Although I had to give up southern Bali tour, I was able to have a happier time thanks to it. I don't want to go home. I don't want to go to work.

Our stay was perfect. I stayed at a total of 5 different hotels or villa in this Bali/Lombok trip and i must say Lina’s Villa is my top favourite! The service crews are super polite and helpful. The vila itself is simply gorgeous! Just look at the photos, they look exactly like the photos the villa posted. The place is also a short 5-10mins walk to the main Kuta street. Villa offers free scooter ride to anywhere in Kuta area. Only small improvement is perhaps you may have to book or arrange early if you would like to try out their spa/massage service as the availability of their masseurs is quite limited.

Место хорошее рядом с черепахами . Но убирают виллу очень плохо , за неделю проживания убрали 2 раза , постель поменяли 1 раз !(((( на второй раз просто стряхнули веником с постели крошки , и не поменяли . Полы вообще никогда не мыли ( на вилле было очень много сороконожек 😭 ползли ночью прям по балдахину , пожаловалась ,оперативно переселили на другую виллу , там их было поменьше но ползали . В вотс апе быстро отвечают . Вода была из душа соленой и почти не лилась , горячей не было , но я так же об этом сообщила и всё исправили на пресную , хорошую воду с хорошим напором и горячую . Не понимаю почему сразу до заселения этого было не сделать . В целом , если бы изначально хорошо убирались и всё подготовили , то я бы с удовольствием приехала в следующем году .

It’s a little bit far from the port, have to walk 20mins just can reach the villas. But once we enter the villa, It was just STUNNING! The pool is clean, room and washroom is just nice. We stayed here for two days and the staff was very helpful too! We ask for any recommended dinner place and he did suggested a very cozy, reasonable price and nice restaurant. The only thing is the air conditioner abit too warm for us. We have reflect this issue to the staff but nthg they can do about. But overall it was a good place to stay 👍🏻